To regain admin access to Google Postmaster Tools (GPT) when the previous manager is no longer available, the overwhelming consensus is to re-verify domain ownership via DNS records. The most common approach involves creating a new TXT or CNAME record within Google Postmaster Tools and adding it to your domain's DNS settings through your domain registrar. After adding the record, you need to verify the domain within Postmaster Tools. Some experts also recommend removing any old TXT records to prevent conflicts. Alternative methods include attempting to manage the GPT association through Google Search Console if you have access, contacting Google Support (though this is less certain), or creating a new Google account and setting up GPT from scratch. Keeping DNS records updated and secure is crucial. Some suggest CNAME records may lead to tidier DNS management.
11 marketer opinions
To regain admin access to Google Postmaster Tools (GPT) after the previous manager has left, the primary method involves proving domain ownership again. This is typically done by adding a new TXT or CNAME record to your domain's DNS settings through your domain registrar. Once added, verify the domain within Google Postmaster Tools. Some users suggest first trying to manage the association through Google Search Console if you have access. Contacting Google Support is also an option, though less guaranteed, if you can demonstrate domain ownership. Creating a new Google account and setting up GPT afresh with the new DNS record is another viable approach. Ensuring old TXT records are removed after successful verification is also recommended to avoid confusion.
Marketer view
Marketer from Email Geeks shares to delete the existing GPT access via the Search Console for the account, then set it up again on a fresh Google Account which will require the DNS access. Once you have that access, you can grant your team members view access as needed.
25 May 2022 - Email Geeks
Marketer view
Email marketer from Mailtrap Blog shares that if the previous admin is unavailable, your best bet is to re-verify the domain by adding a new TXT record in your DNS settings. This will grant you admin access. Then, remove any previous TXT records to avoid confusion.
5 Aug 2022 - Mailtrap Blog
4 expert opinions
Regaining admin access to Google Postmaster Tools (GPT) primarily involves proving domain ownership through DNS verification. Experts recommend setting up GPT again with a new DNS TXT record, which grants you admin privileges. Once verified, the old TXT record should be removed. Some also suggest using CNAME records instead of TXT records for cleaner DNS management, as TXT records can accumulate unnecessary data and exceed UDP packet sizes.
Expert view
Expert from Spam Resource explains that regaining access to Google Postmaster Tools typically requires proving ownership of the domain through DNS verification. If the previous manager configured it, you'll need to update the DNS TXT record with one you control.
10 Feb 2022 - Spam Resource
Expert view
Expert from Email Geeks says to just set it up again with a new DNS text record, then you become the admin, there is no limit on text record setups.
27 Aug 2023 - Email Geeks
5 technical articles
Regaining admin access to Google Postmaster Tools, according to official documentation, fundamentally relies on verifying domain ownership through DNS records, specifically TXT or CNAME records. The process involves adding a new TXT record to your domain's DNS settings via your domain registrar. This action proves that you own the domain, allowing you to re-establish control. Documentation emphasizes the need to keep DNS records updated and secured. Understanding the structure and usage of TXT records is beneficial for troubleshooting.
Technical article
Documentation from Google Support explains that to verify domain ownership, add a TXT record to your domain's DNS records. This proves you own the domain. If the previous manager set this up, you'll need access to your domain's DNS settings to add a new TXT record.
5 May 2025 - Google Support
Technical article
Documentation from MXToolbox shares information about how to manage your DNS record. It is imperative to be able to access and manage your DNS records for email marketing so that Google can verify you are not spam.
24 Jan 2023 - MXToolbox
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