Summary
Domains not displaying in Google Postmaster Tools V2 can be caused by a multitude of issues, ranging from simple browser problems to complex DNS configuration errors and reputation concerns. Some users may not experience any issues, but others may encounter problems related to having a large number of domains, browser compatibility, incorrect API settings, DNS propagation delays, domain verification, account limits, email volume, or poor sending practices. Solutions include clearing browser data, manually adjusting the URL, re-verifying domain ownership, waiting for DNS propagation, ensuring correct API setup, using a Google Workspace Domain, monitoring domain reputation, improving list hygiene, increasing email volume, and consulting Google Support when needed.
Key findings
- Working Domains: GPT V2 is functioning correctly for some users with multiple domains.
- Large Domain Counts: A high number of domains can sometimes cause display issues in GPT V2.
- Manual URL Fix: Manually adding the subdomain to the URL can be a temporary workaround.
- Browser Issues: Browser cache, cookies, updates or extensions can interfere with domain display.
- API Problems: Incorrect API configuration or permission settings can prevent domains from displaying.
- DNS Propagation: DNS propagation delays can prevent newly added domains from appearing immediately.
- Domain Verification: An unverified domain can cause issues.
- Account Limits: Exceeding the maximum number of domains can prevent new ones from displaying.
- Email Volume: Insufficient email volume to Gmail users can prevent data from displaying.
- TXT record is not added: Failure to add or incorrect addition of the TXT record
Key considerations
- Browser Maintenance: Regularly clear browser cache and cookies or try a different browser.
- API Verification: Ensure the Google Postmaster Tools API is correctly enabled and authorized.
- DNS Validation: Verify DNS records (SPF, DKIM, DMARC) are configured correctly and propagated.
- Waiting Period: Allow sufficient time for DNS propagation and Google's systems to update.
- Volume Threshold: Increase email volume to Gmail users to meet minimum reporting requirements.
- Limit Management: Check and manage the number of domains in your Google account.
- Check the Txt Record: You must add the correct TXT record to your DNS, you can find this in the Google Admin console.
- Contact Support: If the issue persists, contact Google Support for further assistance.
- Reputation Check: Poor IP and domain reputation and poor list hygiene can prevent data reporting, you need to maintain and look after these aspects.
What email marketers say
10 marketer opinions
Various factors can prevent domains from displaying in Google Postmaster Tools (GPT) V2. Workarounds include manually adding subdomains to the URL, re-verifying domain ownership via DNS TXT records, and addressing browser-related issues such as Chrome updates or extensions. Domain limits, delays on Google's end, and insufficient email volume can also be culprits. Ensuring correct DNS configuration, waiting for propagation, and maintaining good sending practices are crucial. Using tools like MXToolbox to check DNS records and contacting Google Support for persistent issues are also recommended.
Key opinions
- Manual URL Fix: Manually adding the subdomain to the URL can temporarily resolve display issues.
- Re-verification: Re-verifying domain ownership through DNS TXT records can fix domain listing problems.
- Google Delay: Sometimes the domain listing simply needs time to populate, waiting 24-48 hours may resolve the issue.
- Account Limits: Exceeding the maximum number of domains in your Google account can prevent new domains from displaying.
- Browser Issues: Browser updates (e.g., Chrome) or extensions can interfere with domain display in GPT V2.
- Email Volume: Insufficient email volume to Gmail users can prevent domains from appearing in Postmaster Tools.
- TXT Record: Confirming you have added the correct TXT record to your DNS records. If using Google Workspace find TXT record information in your admin console.
Key considerations
- DNS Configuration: Ensure DNS records (SPF, DKIM, DMARC) are correctly configured and propagated.
- Patience: Allow sufficient time for DNS propagation and Google's systems to update.
- Volume Threshold: Increase email volume to Gmail users to meet the minimum requirements for data reporting.
- Troubleshooting Tools: Use tools like MXToolbox to verify DNS record propagation.
- Contact Support: If problems persist, contact Google Support for assistance.
- Clear browser: Clear browser cache and cookies.
- Verify Domains: Ensure your domain name is a Google Workspace domain, it then must be added to the Google Admin console.
Marketer view
Email marketer from EmailGeeks discusses an issue where the user failed to add the correct TXT record to their DNS configuration, after adding this record the email volume was gathered and the domain started reporting in Google Postmaster Tools
30 Aug 2023 - EmailGeeks
Marketer view
Email marketer from Webmaster Forum discusses that newly registered domains or those with low traffic may not immediately display data in Google Postmaster Tools. Google needs to gather sufficient data about the domain's sending practices before providing metrics. Build up email volume and maintain good sending practices.
9 Aug 2021 - Webmaster Forum
What the experts say
4 expert opinions
Several factors can impact whether domains display correctly in Google Postmaster Tools V2. While some users experience no issues, others find that having a large number of domains can cause problems, with a manual URL change acting as a temporary fix. Poor IP and domain reputation, along with inadequate list hygiene, are also cited as potential causes, emphasizing the importance of monitoring reputation, improving sending practices, and cleaning up email lists.
Key opinions
- Working Domains: GPT V2 functions correctly for some users with multiple domains.
- Large Domain Counts: A high number of domains can cause issues in GPT V2.
- Manual URL Fix: Manually changing the domain in the browser URL can be a temporary workaround.
- Reputation Matters: Poor IP and domain reputation can limit visibility in Postmaster Tools.
- List Hygiene: Poor list hygiene and sending practices can negatively impact Postmaster Tools data.
Key considerations
- Domain Management: Be mindful of the number of domains managed within Google Postmaster Tools.
- Reputation Monitoring: Actively monitor IP and domain reputation and address any negative signals.
- List Maintenance: Regularly clean and maintain your email lists to improve deliverability.
- Sending Practices: Adhere to best practices for email sending to avoid deliverability problems.
Expert view
Expert from Email Geeks mentions that GPT V2 is working fine for both their domains and client domains.
17 Mar 2025 - Email Geeks
Expert view
Expert from Email Geeks explains that the GPT V2 issue seems to occur when you have a large number of domains in your account. They suggests manually changing the domain in the browser URL as a workaround.
1 Jan 2024 - Email Geeks
What the documentation says
5 technical articles
According to official documentation, problems with domains not displaying in Google Postmaster Tools (GPT) V2 can stem from various sources. These include browser compatibility and caching issues, incorrect API configuration or permissions, DNS propagation delays, not using a Google Workspace Domain or not adding the correct TXT records. Clearing browser data, verifying API settings, ensuring proper DNS record configuration and ensuring you are using a Google Workspace domain are potential solutions.
Key findings
- Browser Issues: Browser compatibility and cached data can interfere with domain display.
- API Problems: Incorrect API configuration or permission settings can cause issues.
- DNS Propagation: DNS propagation delays can prevent newly added domains from appearing.
- Google Workspace: Must use a Google Workspace domain and add the domain to the Admin Console.
- TXT Records: You must add the correct TXT record to your DNS
Key considerations
- Browser Maintenance: Regularly clear browser cache and cookies or try a different browser.
- API Verification: Ensure the Google Postmaster Tools API is correctly enabled and authorized.
- DNS Validation: Verify DNS records (SPF, DKIM, DMARC) are configured correctly and fully propagated.
- Workspace Requirements: If you use Google Workspace, ensure the domain has been verified.
- TXT Record Validation: Find the TXT record information from the Admin Console and add it to DNS correctly.
Technical article
Documentation from DNS Records Guide advises the user to configure their TXT records correctly. If using Google Workspace, find the TXT record information in your admin console. Failing to do so will result in GPT not displaying your domain
14 Jun 2025 - DNS Records Guide
Technical article
Documentation from Google Developers discusses how to use the Google Postmaster Tools API to access and manage domain information. It mentions that incorrect API configuration or permission issues can lead to problems displaying the list of domains in the Postmaster Tools interface. Ensure the API is properly enabled and authorized for your account.
22 Jul 2022 - Google Developers
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