Why is GPT V2 not displaying my list of domains and how can I fix it?
Michael Ko
Co-founder & CEO, Suped
Published 27 Apr 2025
Updated 18 Aug 2025
9 min read
Dealing with issues in Google Postmaster Tools (GPT) V2 can be incredibly frustrating, especially when it comes to something as fundamental as not seeing your list of verified domains. This can throw off your entire email deliverability monitoring strategy, leaving you in the dark about crucial performance metrics. You might log in expecting to see a comprehensive overview of your sending reputation, only to be met with an empty list or an unresponsive dropdown.
This problem is more common than you might think, and it often points to various underlying issues, from browser glitches to potential platform-side bugs or even complexities in your domain setup. Understanding why this happens and what steps you can take to troubleshoot it is key to regaining visibility into your email program’s health.
Common reasons for missing domains in GPT V2
One of the most frequent observations I've encountered regarding the missing domain list in GPT V2 is its intermittent nature. Sometimes, a simple page reload resolves it, while other times, the issue persists, pointing to a deeper problem than just a temporary UI hiccup. It's not always consistent across users or geographical locations, making diagnosis tricky without a structured approach.
Based on community discussions and my own experiences, several factors can contribute to this problem. These range from minor client-side issues, such as browser caching or extensions, to more complex server-side glitches within Postmaster Tools itself. It appears that the size of your domain portfolio within GPT V2 can also play a role, with some users reporting issues primarily when managing a large number of client domains.
Beyond intermittent glitches, potential backend issues within the platform could be at play. Google regularly updates its services, and sometimes, new versions can introduce unforeseen bugs or compatibility issues. If you've recently noticed the problem, it might coincide with a recent update or a temporary service disruption on Google's end. It's worth noting that the UI itself, particularly the dropdown for selecting domains, has been described as not the most user-friendly, sometimes requiring manual extension to view full domain names.
Furthermore, a missing domain list can sometimes be a symptom of broader authentication or verification problems. If a domain's DNS records, such as those for SPF, DKIM, or DMARC, are improperly configured or have issues, GPT V2 might struggle to correctly identify or display the domain data. Even if you believe your records are fine, it's always a good idea to double-check their validity and propagation.
Immediate fixes to try
When you encounter a missing domain list, the first step is to try a series of quick fixes. These often resolve transient glitches without requiring deeper investigation. Begin by simply reloading the page, perhaps multiple times, as this has been effective for some users experiencing intermittent issues. If that doesn't work, consider clearing your browser's cache and cookies or trying an incognito/private browsing window, which eliminates interference from extensions or stored data.
A useful workaround, particularly if you know the exact domain you want to view, is to manually append it to the GPT V2 URL. For instance, if your domain is yourdomain.com, you can try navigating directly to https://postmaster.google.com/v2/sender_compliance?domain=yourdomain.com. This method has successfully loaded data for some users, even when the dropdown list remains empty. It bypasses the problematic UI component and directly requests the data for the specified domain. If you are struggling with a new warmed IP not showing, you can also apply this technique by using the IP address in the URL.
Troubleshooting UI and connectivity
Reload page: Try refreshing the GPT V2 page multiple times to see if the domain list appears.
Clear browser data: Clear your browser’s cache and cookies to resolve potential client-side conflicts.
Incognito mode: Access GPT V2 in an incognito or private browsing window to bypass extensions.
Manual URL entry: Append ?domain=yourdomain.com to the GPT V2 URL.
Network check: Ensure your network isn't blocking access to postmaster.google.com.
Ensuring proper domain setup and authentication
Even if the domains aren't displaying, ensuring their foundational configuration in DNS is correct remains paramount. Google Postmaster Tools relies on proper authentication to collect and display data. Verify that your SPF, DKIM, and DMARC records are correctly set up and have propagated across the internet. Issues here can sometimes cause data not to show up at all.
It's also worth confirming that your domains are properly verified within Postmaster Tools. If a domain was previously verified but is now missing, re-verifying it might prompt GPT V2 to refresh its data. For a comprehensive guide on using GPT V2 effectively, review the official documentation or dedicated resources.
Consider if any recent changes to your DNS provider or domain registration could be affecting how Google perceives your domain's authenticity. Such changes, even minor ones, can sometimes disrupt data collection. If you have Google Workspace domains, their integration might also behave differently.
Incorrect syntax: Typos or formatting errors in DNS records.
DNS propagation: Changes not yet updated globally.
Missing records: Essential records like SPF or DKIM are absent.
Domain not added: The domain was never added or properly verified in GPT V2.
Deeper troubleshooting and known issues
If the immediate fixes don't work and your domain setup seems fine, it's time to dig deeper. Sometimes, GPT V2 might report SPF or DKIM errors even when other tools confirm everything is correct. This discrepancy can be confusing, but it often indicates a specific issue with how Google's system is parsing your records, possibly due to caching on their end.
Another common scenario is when IP and domain reputation graphs are not updating or appear to be missing entirely, especially for new IP addresses or domains. GPT V2 can sometimes lag in updating data, and this can be more pronounced during periods of system maintenance or heavy load. If you've just started warming a new IP, it might take some time for data to appear, and even then, its visibility might be affected by these bugs. This can even be the case for retroactive reputation changes.
In some cases, users have reported that domain reputation data went missing entirely for specific periods, indicating a systemic issue. While there's no direct fix you can apply for a widespread GPT V2 bug, understanding that it's a known issue can help manage expectations. Continuing to use the manual URL workaround or checking back periodically might be the best approach while waiting for Google to resolve it. If you suspect your domain has been blacklisted, ensure you check that as well. You can use a blocklist checker to be sure.
While awaiting a potential fix from Google for persistent display issues, maintaining consistent email sending practices is crucial. Any changes in your sending behavior can impact your domain's reputation, which is what GPT V2 ultimately tracks. Continue to send valuable, requested content to engaged recipients to uphold a positive sending reputation.
Even if the domain list isn't visible, Postmaster Tools often continues to collect data in the background. If you can access specific domain dashboards via the URL workaround, pay close attention to your spam rate, IP reputation, and authentication rates. These metrics provide critical insights into your deliverability, even without the convenience of the dropdown list. Lower than expected spam rates can sometimes mask other delivery issues, so look at engagement stats too.
Remember that deliverability is a multi-faceted challenge. While GPT V2 is a vital tool, it's just one piece of the puzzle. Continue to monitor your email performance through other available channels, such as your email service provider's reports, DMARC aggregate reports, and feedback loops. A holistic approach will help you maintain strong inbox placement regardless of temporary Postmaster Tools glitches. This also applies when your GPT data appears glitchy or inconsistent.
Views from the trenches
Best practices
Always keep a record of your domain verification TXT records.
Regularly check your DMARC reports for comprehensive insights.
Monitor your sending reputation across different platforms.
Implement a strong email authentication strategy (SPF, DKIM, DMARC).
Segment your lists and send targeted content to improve engagement.
Common pitfalls
Not clearing browser cache when encountering UI issues.
Overlooking DNS propagation delays after making changes.
Assuming GPT V2 issues indicate a deliverability problem on your end.
Ignoring manual URL workarounds for missing domains.
Relying solely on GPT V2 without cross-referencing other metrics.
Expert tips
If GPT V2 isn't showing domains, try the manual URL trick. It often bypasses UI glitches and directly retrieves data for specific domains.
Don't panic if your domain list disappears; it's a known, intermittent bug, especially in V2.
Check Google's official status pages for any reported outages affecting Postmaster Tools.
Ensure your DNS records for SPF, DKIM, and DMARC are robust and fully propagated. Issues there can cause data discrepancies.
If you manage many domains, the system can struggle; sometimes, smaller accounts don't see the same issues.
Marketer view
Marketer from Email Geeks says they were having problems with Google Postmaster Tools V2 yesterday but after reloading the page a few times it started to work.
2025-02-27 - Email Geeks
Marketer view
Marketer from Email Geeks says that the issue seems to be when you have a large number of domains in your account, noting that an account with about 20 domains works fine, while one with dozens of client domains does not show the dropdown.
2025-02-27 - Email Geeks
Staying on top of your deliverability
While Google Postmaster Tools V2 can occasionally present frustrating display issues with your domain list, remember that these are often temporary glitches or can be bypassed with simple workarounds. The key is to systematically troubleshoot, starting with basic browser-related fixes and moving to more advanced URL manipulation.
Crucially, don't let these UI problems deter you from monitoring your email deliverability. Maintain robust DNS configurations, including SPF, DKIM, and DMARC, and continue to prioritize healthy sending practices. By staying proactive and leveraging all available deliverability insights, you can ensure your emails consistently reach the inbox, even when GPT V2 acts up.
