The use of hyphens or dashes in email 'From' names and subdomains is a common point of confusion in email deliverability. While technically allowed in many contexts, their strategic use, or misuse, can significantly impact how your emails are perceived by recipients and email service providers (ESPs).
Key findings
Technical allowance: Hyphens are generally permitted within the local part of an email address (before the @ symbol) and in domain names or subdomains, adhering to specific rules regarding their placement.
Subdomain validity: Dashes are acceptable in hostnames, including subdomains, as long as they are not at the beginning or end, or immediately adjacent to a dot or another dash.
From name flexibility: In the 'From' name, hyphens are also usually fine, offering flexibility for branding, especially for company names that naturally include them. For more details on 'From' addresses, explore what the different terms for email From addresses are.
Readability: Hyphens can improve the readability of long or compound names within an email address or subdomain, making them easier for recipients to process and recall.
Key considerations
Cousin domains: Using hyphens to create cousin domains (domains slightly altered from a legitimate brand's domain, often by adding a hyphen) is highly discouraged. This practice is statistically associated with spam and phishing attempts, severely damaging sender reputation and deliverability. Learn about how multiple or external domains affect sender reputation.
Trust and perception: Some sources suggest that domains without hyphens are perceived as more legitimate or trustworthy. While not a technical limitation, it can influence user experience and brand perception.
Provider-specific rules: Although general technical standards permit hyphens, certain email service providers may have stricter internal policies or system limitations regarding their use in registered email addresses or domain names. For instance, some may not allow consecutive hyphens in subdomains.
Deliverability impact: While hyphens themselves don't inherently cause deliverability issues, their use in suspicious patterns or in domains perceived as untrustworthy can lead to emails landing in spam or being blocked.
What email marketers say
Email marketers often evaluate the use of hyphens from a practical standpoint, balancing technical allowances with brand consistency, user perception, and the ultimate goal of inbox placement. Their perspectives tend to focus on common practices and the direct impact on their campaigns.
Key opinions
Branding consistency: Many marketers find hyphens acceptable in 'From' names if they align with existing brand guidelines or company names that include dashes. This ensures recognition and trust among recipients.
Readability enhancement: Hyphens are seen as a useful tool for breaking up long words or phrases within an email address, making it easier to read and remember for the user, which is crucial for email engagement.
Common acceptance: While not universally preferred, hyphens are widely accepted by most email providers within the constraints of their allowed character sets, suggesting they don't inherently trigger rejections.
Functional necessity: The primary concern is often ensuring that the email address, regardless of hyphens, points to a real, monitored mailbox for replies and deliverability feedback.
Key considerations
Perception of trustworthiness: Some marketers and domain experts suggest that domain names without hyphens are perceived as more credible or professional. This perception, while subjective, can influence recipient trust and engagement.
Potential for negative impact: Using hyphens in domain names can sometimes be seen as an indicator of a less reputable sender, potentially impacting email deliverability. This highlights the importance of overall sender reputation, which you can learn about in our guide to understanding your email domain reputation.
Avoiding spam triggers: While not a direct cause, an unusual or overly complex email address with many hyphens might, in rare cases, contribute to an email being flagged by spam filters, particularly if other negative signals are present. To prevent this, focus on email deliverability issues.
User experience: Even if technically valid, domains with hyphens can sometimes be harder for users to recall or type correctly, potentially leading to issues with subscriptions or direct outreach. This can impact overall user experience, as discussed by MNKY.agency.
Marketer view
Marketer from Email Geeks states that their ESP's senders occasionally use hyphens or dashes in the From name, indicating it's a practice observed in the industry.
19 Feb 2019 - Email Geeks
Marketer view
Marketer from Email Geeks suggests that using hyphens in From or Reply-To addresses is acceptable as long as it's consistent with branding and the email resolves to a real mailbox.
19 Feb 2019 - Email Geeks
What the experts say
Email deliverability experts provide a more nuanced view, distinguishing between technical validity and the practical implications for sender reputation and inbox placement. They often highlight the fine line between what is allowed and what is advisable, particularly concerning malicious uses of similar-looking domains.
Key opinions
Strict hostname rules: Experts confirm that dashes are technically valid in hostnames (like subdomains), provided they adhere to specific placement rules, such as not being at the beginning or adjacent to dots or other dashes. More details on hostname and email address structure can be found by understanding what RFC 5322 says vs. what actually works.
Local part flexibility: The part of the email address before the @ symbol (the local part) also allows hyphens, and their inclusion there is typically a sender's choice with full control.
Subdomain preference: For sending emails on behalf of a client, experts strongly recommend using a properly delegated subdomain (e.g., email.client.com) rather than creating a cousin domain with hyphens. This is crucial for maintaining trust and deliverability, and is part of how ESPs manage domains, for example, for SPF records.
Statistical association: Domains that appear similar to legitimate brands but include hyphens (or other minor alterations) are statistically linked to spammers and phishers, making them high-risk. This is a key area for those looking to find similar or misspelled email domains.
Key considerations
Security enforcement evasion: Creating cousin domains with dashes to circumvent a client's security policies is a highly problematic practice that will negatively impact deliverability.
Reputation risk: The perception that a domain owner using hyphens in such a manner is a spammer or phisher significantly increases the risk of emails being blocklisted or sent to the junk folder.
Spam filter scrutiny: Even if technically valid, unusual domain or 'From' name structures with excessive hyphens can sometimes attract heightened scrutiny from spam filters, affecting inbox placement, as noted by SpamResource.
User recall and trust: While hyphenated domains might be technically sound, an industry expert from Word to the Wise suggests they can be harder for users to remember or type correctly, impacting overall engagement and brand perception.
Expert view
Expert from Email Geeks clarifies that dashes are acceptable within hostnames (subdomains) provided they are not placed adjacent to a dot, another dash, or at the very beginning of the hostname.
19 Feb 2019 - Email Geeks
Expert view
Expert from Email Geeks notes that hyphens are also permissible in the local part of an email address (before the @ symbol), and their inclusion there is typically a deliberate choice by the sender.
19 Feb 2019 - Email Geeks
What the documentation says
Official documentation and technical specifications, such as RFCs (Request for Comments), define the precise rules for characters allowed in email addresses and domain names. These are the foundational standards that email systems adhere to, providing clear guidelines on where and how hyphens can be used.
Key findings
Domain name characters: Domain names are restricted to letters (A-Z), digits (0-9), and hyphens. Other symbols and spaces are explicitly not allowed in domain labels.
Hyphen placement in domains: While hyphens are allowed in domain names (and subdomains), they cannot be used at the beginning or end of a domain label. Additionally, technical specifications like those for subdomains often state that consecutive hyphens are forbidden.
Local part allowance: In the local part of an email address (the username before the @), hyphens are technically valid, often falling under a broader set of permissible characters defined by RFCs.
Only spacing character: Hyphens are unique in being the only character that can act like a 'spacer' within a domain name, setting them apart from other punctuation marks. This is detailed by Fasthosts Blog.
Key considerations
RFC compliance: Adhering to RFC standards for email addresses and domain names is fundamental for ensuring deliverability, as non-compliant formats may be rejected by mail servers. Understanding these standards is critical for robust email authentication setup.
Specific prohibitions: Despite general allowance, documentation clearly prohibits hyphens at the start or end of a domain label and often discourages consecutive hyphens, which could lead to parsing errors or issues with DNS resolution.
Evolution of standards: While RFCs provide core rules, interpretations and practical implementations by email service providers can vary, sometimes resulting in stricter interpretations or additional guidelines for character use, as indicated by Experian Data Quality Community.
Distinction from other symbols: It's important to differentiate hyphens from other special characters like underscores or periods, which have different rules and implications for their use in email addresses and domain names.
Technical article
Documentation from IONOS Help specifies that subdomain names are permitted to use letters (A-Z), digits (0-9), and single hyphens, but strictly prohibit two or more consecutive hyphens within the name.
11 May 2023 - IONOS Help
Technical article
Hosting documentation from Fasthosts Blog highlights that hyphens are the only accepted 'spacing' characters within domain names, with the strict rule that they cannot appear at the beginning or end.