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Summary

The use of hyphens or dashes in email 'From' names and subdomains is a common point of confusion in email deliverability. While technically allowed in many contexts, their strategic use, or misuse, can significantly impact how your emails are perceived by recipients and email service providers (ESPs).

What email marketers say

Email marketers often evaluate the use of hyphens from a practical standpoint, balancing technical allowances with brand consistency, user perception, and the ultimate goal of inbox placement. Their perspectives tend to focus on common practices and the direct impact on their campaigns.

Marketer view

Marketer from Email Geeks states that their ESP's senders occasionally use hyphens or dashes in the From name, indicating it's a practice observed in the industry.

19 Feb 2019 - Email Geeks

Marketer view

Marketer from Email Geeks suggests that using hyphens in From or Reply-To addresses is acceptable as long as it's consistent with branding and the email resolves to a real mailbox.

19 Feb 2019 - Email Geeks

What the experts say

Email deliverability experts provide a more nuanced view, distinguishing between technical validity and the practical implications for sender reputation and inbox placement. They often highlight the fine line between what is allowed and what is advisable, particularly concerning malicious uses of similar-looking domains.

Expert view

Expert from Email Geeks clarifies that dashes are acceptable within hostnames (subdomains) provided they are not placed adjacent to a dot, another dash, or at the very beginning of the hostname.

19 Feb 2019 - Email Geeks

Expert view

Expert from Email Geeks notes that hyphens are also permissible in the local part of an email address (before the @ symbol), and their inclusion there is typically a deliberate choice by the sender.

19 Feb 2019 - Email Geeks

What the documentation says

Official documentation and technical specifications, such as RFCs (Request for Comments), define the precise rules for characters allowed in email addresses and domain names. These are the foundational standards that email systems adhere to, providing clear guidelines on where and how hyphens can be used.

Technical article

Documentation from IONOS Help specifies that subdomain names are permitted to use letters (A-Z), digits (0-9), and single hyphens, but strictly prohibit two or more consecutive hyphens within the name.

11 May 2023 - IONOS Help

Technical article

Hosting documentation from Fasthosts Blog highlights that hyphens are the only accepted 'spacing' characters within domain names, with the strict rule that they cannot appear at the beginning or end.

01 Nov 2022 - Fasthosts Blog

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