Proofpoint Email Fraud Defense offers a robust and expansive set of features designed for large organizations. Beyond core DMARC reporting, it integrates deeply with Proofpoint's broader email security ecosystem, providing advanced threat detection, lookalike domain discovery, and extensive supplier risk assessment. This holistic approach means you're not just managing DMARC, but also actively defending against various forms of email fraud and spoofing.
We found that its hosted authentication services for SPF, DKIM, and DMARC are particularly powerful, allowing for streamlined management and high reliability. The platform's ability to help overcome DNS lookup limits and simplify key management is a significant advantage, especially for organizations with complex email infrastructures. It's a comprehensive suite for those needing an all-encompassing email security solution.
Merox focuses primarily on DMARC reporting and enforcement. Its feature set is more streamlined, aiming to provide clear visibility into email authentication results and help users achieve DMARC compliance. We observed that it typically offers the essential tools for DMARC monitoring, enabling users to identify legitimate senders and detect unauthorized email spoofing.
While Merox delivers on its DMARC promise, it lacks some of the extended security functionalities seen in more comprehensive platforms. It's designed for direct DMARC management without necessarily bundling in advanced threat intelligence or broader email gateway integrations. This makes it a straightforward choice for organizations with specific DMARC implementation goals.
How easy is each product to use
User experience
Proofpoint Email Fraud Defense, due to its extensive feature set, can present a steeper learning curve. Its dashboard is rich with data and options, which can be overwhelming for new users or those accustomed to simpler interfaces. We've found that navigating through its various modules, from DMARC policy management to threat intelligence, often requires a dedicated effort to master.
While the power is undeniable, the user interface (UI) has been described as less intuitive by some users. It functions effectively, but could benefit from a more modern design and streamlined workflows to enhance ease of use, particularly when configuring complex policies or troubleshooting specific email flows. The sheer depth of the product dictates a certain level of complexity.
Merox aims for a more direct and focused user experience tailored specifically for DMARC. We expect its interface to be generally cleaner and more intuitive for users whose primary goal is DMARC monitoring and policy enforcement. The dashboard would likely provide a clear overview of DMARC compliance, aggregate reports, and potential threats without excessive clutter.
The simplified scope of Merox generally translates to an easier onboarding process and daily management. Users can quickly access the data they need to make informed decisions about their DMARC policies. While it might not offer the same depth of configuration as Proofpoint, its straightforward nature is a significant advantage for those who prioritize simplicity in DMARC management.
Which product has the best support
Support
Proofpoint provides a range of support options, including dedicated consultants and professional services, which are particularly valuable during DMARC deployment and ongoing management. For enterprise clients, this hands-on assistance can be crucial, helping to automate tasks and ensure smooth implementation. We've seen their professional team drive complex DMARC journeys effectively.
However, feedback indicates that responsiveness can sometimes be an issue, with some users reporting the need for multiple follow-ups to get a reply. While the quality of support is often high, the availability of immediate assistance might vary, especially when trying to schedule time with busy experts. This suggests a robust but occasionally stretched support structure.
Merox, being a more focused DMARC solution, is likely to offer support tailored to DMARC implementation and troubleshooting. We would anticipate a support model that provides guidance through the setup process and helps interpret DMARC reports. For users with specific DMARC questions, a dedicated and knowledgeable support team can be very beneficial.
Given its specialized nature, Merox's support team would typically be well-versed in the intricacies of DMARC, SPF, and DKIM. While details on specific response times or tiers aren't readily available, a focused product often allows for a more specialized and potentially quicker resolution of DMARC-related issues. For those prioritizing DMARC expertise, this can be a strong point.
Who should use each product
Suitability
Proofpoint Email Fraud Defense is best suited for large enterprises and organizations with complex email environments that require a comprehensive, multi-layered email security strategy. Its deep integration with existing Proofpoint solutions makes it ideal for companies already using their Secure Email Gateway. It's particularly strong for sectors facing high-stakes phishing and spoofing threats.
For MSPs, Proofpoint can be a robust offering for their enterprise clients, though the initial setup and ongoing management might require specialized expertise. SMBs, however, might find it to be overkill, both in terms of features and cost, often requiring resources beyond what a smaller business can typically allocate for email security.
Merox is a strong contender for businesses primarily focused on DMARC implementation and monitoring without the need for an extensive, enterprise-grade security suite. It's suitable for organizations that need a clear and actionable view of their email authentication status and want to quickly move to DMARC enforcement.
For SMBs, Merox could be a more accessible entry point into DMARC compliance, offering essential features without the complexity or cost associated with larger platforms. MSPs might find it useful for clients who need straightforward DMARC services. Enterprises that already have robust security measures in place but need a dedicated DMARC monitoring tool might also consider Merox for its specialized focus.
DMARC report analysis
Analyzes DMARC aggregate and forensic reports.
Comprehensive reporting with detailed insights into DMARC data.
Focuses on clear DMARC aggregate report visualization.
Source detection
Identifies email sending sources.
Automated and manual identification of legitimate email senders.
Helps identify and categorize email sending sources.
Forward detection
Accounts for email forwarding scenarios.
Considers forwarding to prevent false DMARC failures.
Incorporates forwarding logic in DMARC analysis.
Spoof detection
Detects unauthorized email impersonation.
Advanced spoofing detection, including lookalike domains.
Core DMARC functionality for identifying spoofed emails.
Notifications and alerts
Provides alerts for DMARC policy changes or threats.
Configurable alerts for various DMARC events and threats.
Essential alerts for DMARC report anomalies and policy changes.
Reporting
Generates reports on DMARC compliance and email authentication.
Extensive reporting with customization for security posture.
Standard DMARC compliance and performance reports.
API
Offers an API for integration with other systems.
Yes, for integration into enterprise security ecosystems.
No public information about a developer API.
Multi-tenancy
Supports managing multiple domains or clients from a single interface.
Designed for multi-domain enterprise environments.
Likely supports multiple domain management for clients.
SPF flattening
Helps overcome the 10-lookup limit for SPF records.
Offered as part of their hosted SPF service.
Not explicitly mentioned as a feature.
Hosted DMARC
Manages DMARC records externally.
Provides hosted DMARC for simplified administration.
Essential for DMARC enforcement without self-hosting DNS.
BIMI
Supports Brand Indicators for Message Identification.
Included in their broader email branding and authentication features.
No public information about BIMI support.
MTA-STS/TLS-RPT
Supports Mail Transfer Agent Strict Transport Security and TLS Reporting.
Part of their advanced email security and delivery integrity.
Not explicitly mentioned as a feature.
Blocklists and reputation
Monitors blocklists (blacklists) and domain reputation.
Integrates reputation monitoring with broader threat intelligence.
Not a primary reported feature, focus is DMARC.
AI copilot
Uses AI for assisted DMARC management or insights.
Not a specific AI copilot feature.
No AI copilot feature reported.
DNS monitoring
Monitors DNS records for changes or issues.
Monitors DNS as part of hosted services and lookalike detection.
Not a distinct DNS monitoring service.
Self hostable
Ability to host the software on-premises.
Cloud-based SaaS offering only.
Likely a cloud-based SaaS offering.
Free trial/free tier
Offers a free trial or a permanently free usage tier.
No public free trial or tier, contact for demo.
No public free trial or tier, contact for pricing.
Proofpoint Email Fraud Defense, while powerful, often presents challenges with its complex user interface and occasional delays in support responsiveness. Some users find its filtering mechanisms to be overly aggressive, leading to legitimate emails being quarantined. Merox, on the other hand, provides less comprehensive information about its product and public feedback, making it difficult to assess specific drawbacks beyond its more focused scope. This lack of transparency can be a drawback in itself.
We have pulled the average ratings from G2 for each product, and also included the most recent negative reviews for each product in full. Positive reviews tend to have less detail and have a higher chance of being fraudulent, so negative reviews are a better signal for your decision.
4.3 / 5(12)
0 / 5(0)
Overkill
2.0 / 5
What do you like best about Proofpoint Email Fraud Defense?Great filters for junk and spam. Easy widgets in email notifications to release legit email that is not spamWhat do you dislike about Proofpoint Email Fraud Defense?Too much filtering. At times, overkill. Filters out legitimate emails.What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you?Protect network from illicit email spoofing. Employees that are non tech savvy that click on fishing emails.
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
No G2 reviews
G2 is the most popular review platform for DMARC products, so this is a strong signal that this product is not popular.
Not sure if it's worth the hassle
2.5 / 5
What do you like best about Proofpoint Email Fraud Defense?I do like that it auto scans my emails and sorts out the scam/fraudulent ones.What do you dislike about Proofpoint Email Fraud Defense?I greatly dislike having to wait for the flagged emails, that are actually not fraudulent, but something that I am looking for. It does not send me the alert until the next day, and then once its been released and approved, it ends up taking another 10 minutes or so (Max) to get to me.What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you?I am getting significantly fewer fraudulent/scam emails
Verified User in Construction
Small-Business (50 or fewer emp.)
Email Protection by Proofpoint Fraud Defence
4.0 / 5
What do you like best about Proofpoint Email Fraud Defense?This product provides email protection for both Inbound and outbound emails from all the domains which help in securing the mailboxes. This adds the advantage of the analytics features alike continuously shows the volume of mails as phishing /secures messages.What do you dislike about Proofpoint Email Fraud Defense?Like other proofpoint products this also has implementing and configuring problems as they are not easy to configure in the organization environment.Recommendations to others considering Proofpoint Email Fraud Defense:This product offers you great security over emails and customers can leverage the support and different product portfolio they offer.What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you?We are securing our emails from phising mails /messages for all the domains and for both inbound outbound messages.
Anjali V.
Cyber Security Analyst Enterprise (> 1000 emp.)
Reliable tool for spam emails!
4.0 / 5
What do you like best about Proofpoint Email Fraud Defense?It's a great reliable tool and keep your inbox more secure and spam free. As a security measure this is great tool which prevents from any fraudulent emails and send alerts as necessary. I am currently using at my company and find all the spam emails being avoided. We usually receives too many on our generic email alias and this help in securing.What do you dislike about Proofpoint Email Fraud Defense?It's a great tool, though I find the use of it a very little. Only being capable of avoiding spam emails. Also the dashboard is not much interactiveRecommendations to others considering Proofpoint Email Fraud Defense:It was always better to have precaution than being penalized by unwanted threat. It's always good to be more secure and spam free and take preventive steps towards running your business securely.What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you?We consider our emails to be safe and spam free. And probably easy to set up
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
We use it as our Email Proxy.
4.5 / 5
What do you like best about Proofpoint Email Fraud Defense?Ability to filter by most likely spam emails. We also have the ability to open up domains.What do you dislike about Proofpoint Email Fraud Defense?The UI can be a bit more intuitive if it was up to me.Recommendations to others considering Proofpoint Email Fraud Defense:I would recommend for the ease of use and security features offered.What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you?Fraud emails and Spam emails for our Enterprise account.
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
Proofpoint Email Fraud Defense requires direct contact for pricing, reflecting its enterprise-focused, bespoke solutions, while Merox outlines tier names but also requires direct contact for specific costs within those tiers.
Small
Up to 10k emails / month
Contact for pricing
Contact for pricing (Lite tier)
Medium
Up to 100k emails / month
Contact for pricing
Contact for pricing (Standard tier)
Large
Up to 1 million emails / month
Contact for pricing
Contact for pricing (Pro tier)
Enterprise
Over 1 million emails / month
Contact for pricing
Contact for pricing (Enterprise tier)
Suped hard sell incoming!
Still not satisfied with Proofpoint Email Fraud Defense or Merox?
4.3 / 5(12)
