Proofpoint Email Fraud Defense helps organizations secure email against advanced threats and enforce DMARC policies.
4.3 / 5(12)
Product functionality
Feature set
Proofpoint Email Fraud Defense positions itself as a robust solution for protecting an organization's reputation and email ecosystem. It focuses heavily on DMARC deployment, offering dedicated consultants, customizable project plans, and guided workflows to identify legitimate senders. The platform provides comprehensive support for email authentication, including SPF, DKIM, and DMARC, with recommendations to implement a DMARC reject policy without inadvertently blocking valid email. We found this consultative approach to be a significant value add, especially for complex deployments.
Beyond DMARC, the product offers extensive capabilities for organization reputation protection, such as preventing domain and lookalike domain spoofing. It provides a 360-degree view across the email ecosystem, dynamically identifying potential malicious lookalike domains and showing which domains attackers have targeted. A notable feature is its Virtual Takedown Service for malicious lookalikes, which is a proactive measure against impersonation. Proofpoint also provides a Supplier Risk Explorer, automatically identifying suppliers and assessing their risk based on impostor threats, phishing, malware, and spam.
How easy is this product to use
User experience
From our experience, the user interface (UI) of Proofpoint Email Fraud Defense can be a mixed bag. While it effectively auto-scans emails and sorts out fraudulent ones, some users, ourselves included, have found the UI to be less intuitive than desired. Filtering capabilities are strong, yet some legitimate emails may occasionally get caught in the filter, requiring manual release. The process of releasing flagged emails can sometimes be cumbersome, with alerts potentially arriving the next day and a further delay of around 10 minutes for the email to reach the inbox after approval.
Setting up and configuring Proofpoint products, including Email Fraud Defense, can also present challenges. Users have noted that the initial implementation and configuration are not always straightforward, which might require a steeper learning curve or reliance on Proofpoint's support team. However, once configured, the daily use for end-users regarding releasing emails from quarantine is generally reported as easy to use and understand.
How good is the support
Support
Proofpoint support receives varied feedback. Some users, particularly those with dedicated teams assigned to them, praise the support received as "awesome." This suggests that larger enterprise clients might benefit from a more personalized and proactive support experience, especially when dealing with complex DMARC implementations and automation tasks.
However, we've also encountered instances, and seen reports from other users, where support responsiveness could be improved. Some note that it can be "hard to find time on their busy schedule" or that "support is not responsive, we need to follow up at least 2-3 times to get a single reply." This indicates that while the quality of support can be high, its availability and initial response times might vary, potentially causing frustration for some users.
Who should use this product
Suitability
Proofpoint Email Fraud Defense is primarily geared towards mid-market to enterprise-level organizations. Its comprehensive feature set, including dedicated consultants for DMARC deployment, extensive brand protection, and supplier risk visibility, aligns well with the complex security needs of larger entities. The solution's ability to handle high volumes of email traffic and integrate with existing secure email gateways makes it a strong contender for companies that require an all-encompassing email security platform.
For Managed Service Providers (MSPs), Proofpoint offers a robust platform that they can leverage to provide advanced email security services to their clients, especially those with stringent compliance and security requirements. Small to medium-sized businesses (SMBs) might find the product to be overkill or too complex for their needs, both in terms of features and potentially cost. While it certainly provides strong protection, the overhead in implementation and management could be prohibitive for organizations with limited IT resources.
Proofpoint Email Fraud Defense feature set
DMARC report analysis
Analyze DMARC aggregate and forensic reports to understand email authentication.
Source detection
Identify all legitimate and illegitimate sending sources for your domains.
Forward detection
Accurately detect email forwarding to avoid misinterpreting DMARC results.
Often inferred from DMARC report analysis.
Spoof detection
Pinpoint domain and brand impersonation attempts.
Notifications and alerts
Receive real-time alerts for critical DMARC events and policy changes.
Alerts for fraudulent emails and necessary security measures.
Reporting
Generate detailed reports on email authentication, threat trends, and DMARC compliance.
Analytics on phishing/secure messages and custom reporting for enterprise.
API
Programmatic access to DMARC data and management functions.
Multi-tenancy
Manage multiple client domains or organizational units from a single interface.
SPF flattening
Overcome the 10-lookup limit for SPF records to maintain deliverability.
Hosted DMARC
Managed DMARC records and policies through a third-party service.
Blocklists and reputation
Monitor domain and IP reputation across various blocklists (or blacklists).
Monitors DMARC reputation of specific domains.
AI copilot
AI-powered assistant for DMARC policy management and insights.
DNS monitoring
Continuously monitor DNS records for changes and potential threats.
Analyzes WHOIS data for lookalike domains; includes hosted SPF/DKIM/DMARC.
Self hostable
Ability to host the software on your own infrastructure.
Proofpoint Email Fraud Defense is a powerful tool, but it does come with certain considerations. We've noted that its filtering can sometimes be overly aggressive, occasionally catching legitimate emails. The user interface, while functional, could benefit from improved intuitiveness, and the initial setup and configuration process can be more complex than expected for some organizations. Additionally, while support is generally good, response times can vary.
We have pulled the average ratings from G2 for Proofpoint Email Fraud Defense, and also included the most recent negative reviews for Proofpoint Email Fraud Defense in full. Positive reviews tend to have less detail and have a higher chance of being fraudulent, so negative reviews are a better signal for your decision.
4.3 / 5(12)
Proofpoint Email Fraud Defense
Overkill
2.0 / 5
What do you like best about Proofpoint Email Fraud Defense? Great filters for junk and spam. Easy widgets in email notifications to release legit email that is not spam What do you dislike about Proofpoint Email Fraud Defense? Too much filtering. At times, overkill. Filters out legitimate emails. What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you? Protect network from illicit email spoofing. Employees that are non tech savvy that click on fishing emails.
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
Proofpoint Email Fraud Defense
Not sure if it's worth the hassle
2.5 / 5
What do you like best about Proofpoint Email Fraud Defense? I do like that it auto scans my emails and sorts out the scam/fraudulent ones. What do you dislike about Proofpoint Email Fraud Defense? I greatly dislike having to wait for the flagged emails, that are actually not fraudulent, but something that I am looking for. It does not send me the alert until the next day, and then once its been released and approved, it ends up taking another 10 minutes or so (Max) to get to me. What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you? I am getting significantly fewer fraudulent/scam emails
Verified User in Construction
Small-Business (50 or fewer emp.)
Proofpoint Email Fraud Defense
Email Protection by Proofpoint Fraud Defence
4.0 / 5
What do you like best about Proofpoint Email Fraud Defense? This product provides email protection for both Inbound and outbound emails from all the domains which help in securing the mailboxes. This adds the advantage of the analytics features alike continuously shows the volume of mails as phishing /secures messages. What do you dislike about Proofpoint Email Fraud Defense? Like other proofpoint products this also has implementing and configuring problems as they are not easy to configure in the organization environment. Recommendations to others considering Proofpoint Email Fraud Defense: This product offers you great security over emails and customers can leverage the support and different product portfolio they offer. What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you? We are securing our emails from phising mails /messages for all the domains and for both inbound outbound messages.
Anjali V.
Cyber Security Analyst Enterprise (> 1000 emp.)
Proofpoint Email Fraud Defense
Reliable tool for spam emails!
4.0 / 5
What do you like best about Proofpoint Email Fraud Defense? It's a great reliable tool and keep your inbox more secure and spam free. As a security measure this is great tool which prevents from any fraudulent emails and send alerts as necessary. I am currently using at my company and find all the spam emails being avoided. We usually receives too many on our generic email alias and this help in securing. What do you dislike about Proofpoint Email Fraud Defense? It's a great tool, though I find the use of it a very little. Only being capable of avoiding spam emails. Also the dashboard is not much interactive Recommendations to others considering Proofpoint Email Fraud Defense: It was always better to have precaution than being penalized by unwanted threat. It's always good to be more secure and spam free and take preventive steps towards running your business securely. What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you? We consider our emails to be safe and spam free. And probably easy to set up
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Proofpoint Email Fraud Defense
We use it as our Email Proxy.
4.5 / 5
What do you like best about Proofpoint Email Fraud Defense? Ability to filter by most likely spam emails. We also have the ability to open up domains. What do you dislike about Proofpoint Email Fraud Defense? The UI can be a bit more intuitive if it was up to me. Recommendations to others considering Proofpoint Email Fraud Defense: I would recommend for the ease of use and security features offered. What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you? Fraud emails and Spam emails for our Enterprise account.
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
Proofpoint Email Fraud Defense
My Proofpoint protection
4.5 / 5
What do you like best about Proofpoint Email Fraud Defense? Knowing my secure information will be submitted privately. Not having to worry about my documents being secure. What do you dislike about Proofpoint Email Fraud Defense? Issues when accessing the account sometimes. Recommendations to others considering Proofpoint Email Fraud Defense: Very useful product What problems is Proofpoint Email Fraud Defense solving and how is that benefiting you? Some previous communication is not found in archive. Security.
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
Pricing
Proofpoint Email Fraud Defense requires direct contact for pricing, while Suped offers a transparent tiered structure with a generous free plan.
4.3 / 5(12)
