Support
For Eunetic's DMARC reporting tool, which is offered free of charge, the explicit support structure for this specific service is not prominently detailed. While Eunetic (EuropeanMX) generally receives positive reviews for its broader email security products' support, we infer that the DMARC analyzer, being a complimentary tool, likely relies more on self-service documentation or community resources.
Users should anticipate that direct, dedicated support for the DMARC analyzer might be limited compared to premium offerings. This is a common characteristic of free tools, where the expectation is for users to be more self-reliant in troubleshooting and configuration.
ProDMARC consistently receives high praise for its customer support, as highlighted in numerous user reviews. We experienced their team to be highly responsive, proactive, and knowledgeable, which is crucial when dealing with the intricacies of email security and DMARC deployment.
Their support extends to assisting with setup, troubleshooting alignment issues, and providing guidance on policy enforcement. For organizations that value strong vendor support as an extension of their own security team, ProDMARC's commitment to customer service stands out as a significant advantage.