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Why do emails go missing or get silently dropped instead of going to spam?

Summary

Emails sometimes vanish into thin air, never reaching the recipient's inbox or even their spam folder, and without generating a bounce notification. This phenomenon, often referred to as silent dropping or silent bounces, occurs for several complex reasons beyond simple spam filtering. It's a critical issue for senders, as it means messages are lost without any indication of failure, making troubleshooting extremely difficult.

What email marketers say

Email marketers often face the perplexing issue of emails disappearing without a trace. Their discussions highlight the frustration of seeing emails marked as delivered in logs, yet never reaching the intended recipient's inbox or spam folder. This suggests a more aggressive filtering action than typical spam placement.

Marketer view

Email marketer from Email Geeks suggests that emails can go missing because they are quarantined but never released by the recipient's email system. This is a common scenario where the mail server holds the message, but it does not appear in the user's accessible folders.

08 Jul 2019 - Email Geeks

Marketer view

Email marketer from Email Geeks indicates that these incidents are often called silent bounces or silently dropped emails. The delivery logs may show success, but the email is nowhere to be found in the mailbox, with poor reputation being a likely cause.

08 Jul 2019 - Email Geeks

What the experts say

Email deliverability experts highlight that silent email drops are a clear indicator of severe trust issues between the sending domain/IP and the receiving ISP. Unlike soft or hard bounces, silent drops offer no feedback, leaving senders in the dark about delivery failures. This lack of transparency underscores the aggressive measures ISPs employ to combat unwanted mail when a sender's reputation is critically low.

Expert view

Deliverability expert from Spamresource.com clarifies that silent drops occur when an ISP has such a low trust level for a sender that they decide to simply discard the email without generating a bounce message. This is often seen for severe violations.

10 Apr 2024 - Spamresource.com

Expert view

Email deliverability expert from Wordtothewise.com explains that while most ISPs prefer to send a bounce or place mail in spam, some aggressively delete messages at the gateway if they are highly confident the email is malicious or unwanted, leading to silent failures.

15 Mar 2024 - Wordtothewise.com

What the documentation says

Official documentation from email service providers and relevant RFCs (Requests for Comments) outlines the rules and best practices for email handling. While direct mentions of silent dropping are rare due to its nature as a non-notifying failure, the principles that lead to it are well-documented. These include mechanisms related to reputation, authentication, and security protocols designed to protect recipients from unwanted or malicious email.

Technical article

Microsoft documentation implies that their filtering systems, particularly Exchange Online Protection (EOP), are designed to aggressively filter out high-confidence spam and malware, sometimes leading to messages being quarantined or silently dropped without a non-delivery report (NDR).

18 Apr 2024 - Microsoft Docs

Technical article

Google Postmaster Guidelines state that while Gmail aims to deliver mail to either the inbox or spam folder, continuous sending of unwanted mail can severely damage sender reputation, leading to lower delivery rates and potential discarding of future messages.

05 Mar 2024 - Google Postmaster Guidelines

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