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What causes newsletters to be categorized as promotional in Gmail after an ESP migration?

Summary

When a newsletter suddenly shifts from the primary inbox to the promotions tab in Gmail following an Email Service Provider (ESP) migration, it's typically not a direct cause of the migration itself but rather a contributing factor related to changes introduced by the new ESP. Gmail's categorization algorithms analyze various elements of an email's content and sending patterns to determine its optimal tab placement.

What email marketers say

Email marketers often express concern when their newsletters, previously landing in the primary inbox, suddenly shift to the promotions tab after migrating to a new ESP. This change can significantly impact engagement metrics, such as open rates, which directly affects business objectives, especially for those relying on sponsor-driven revenue.

Marketer view

Email marketer from Email Geeks observes that the coincidence of different categorization with an ESP migration is highly suspicious.

27 Sep 2018 - Email Geeks

Marketer view

Email marketer from Mailjet.com highlights that small to medium-sized companies often switch to new email service providers for various reasons, such as growing contact lists or changing feature needs, underscoring the commonality of ESP migrations.

20 Apr 2025 - Mailjet

What the experts say

Email deliverability experts agree that while an ESP migration isn't a direct cause of a shift to the promotions tab, it introduces variables that can contribute to such changes. The new ESP's configuration, including how it handles boilerplate text, tracking, and authentication, plays a significant role in how Gmail's algorithms classify incoming mail.

Expert view

Expert from Email Geeks suggests that an ESP migration is less likely the direct *cause* but more of a *contributing factor* to category changes.

27 Sep 2018 - Email Geeks

Expert view

Deliverability expert from SpamResource recommends reviewing the entire email structure, including headers and footers, as even minor changes by a new ESP can affect Gmail's filtering.

22 Mar 2025 - SpamResource

What the documentation says

Official documentation from major email providers and industry bodies often details the factors influencing email categorization and inbox placement. These sources emphasize content, sender reputation, and proper email authentication as key determinants for how emails are handled, including whether they land in the primary inbox or the promotions tab.

Technical article

Google for Developers documentation outlines that the Gmail Promotions tab is designed to help users manage marketing emails and deals, often based on content analysis.

22 Mar 2025 - Google for Developers

Technical article

Mailchimp's resources suggest that obtaining explicit permission from recipients is crucial to avoid emails being marked as spam, which can indirectly influence tab placement.

22 Mar 2025 - Mailchimp

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