When configuring email for a subdomain, a critical DNS principle to understand is that a CNAME record cannot exist alongside any other DNS record type, including an MX record, for the same hostname. This means if your subdomain is set up as a CNAME, it cannot directly receive email. For a subdomain to successfully receive mail, it must have an MX record configured, which necessitates that the subdomain itself be defined by an A record rather than a CNAME. While some tools or providers might imply automation, pointing an MX record to a CNAME is generally not RFC compliant and can lead to unreliable DNS behavior. Importantly, CNAMEs used for email sending verification, such as for DKIM or DMARC, are typically placed on unique sub-subdomains, for example dkim._domainkey.yourdomain.com. These specific sub-subdomain CNAMEs do not conflict with an MX record on the parent domain or a mail-receiving subdomain, provided the mail-receiving subdomain is an A record. Experts emphasize that any domain used for sending email should possess an MX record to properly handle bounces and maintain deliverability, a requirement often reinforced by certification programs like Return Path.
13 marketer opinions
Establishing email reception for a subdomain presents a common challenge when CNAME records are already in use, as a foundational DNS rule dictates that a CNAME cannot coexist with any other record type, including an MX record, for the same hostname. This means if your subdomain is configured as a CNAME, it cannot directly receive email. To enable a subdomain to receive mail, it must have an MX record, which in turn requires the subdomain itself to be defined by an A record rather than a CNAME. While some tools or providers might suggest automated solutions, pointing an MX record to a CNAME is generally not RFC compliant and can result in unreliable DNS behavior. It's important to note that CNAMEs used specifically for email sending verification, such as for DKIM or DMARC, are typically placed on unique sub-subdomains, like dkim._domainkey.yourdomain.com. These specific sub-subdomain CNAMEs do not interfere with an MX record on the parent domain or a mail-receiving subdomain, provided the mail-receiving subdomain is an A record. Email deliverability experts emphasize that any domain used for sending email should possess an MX record to properly manage bounces and maintain a healthy sender reputation, a requirement often reinforced by industry certification programs like Return Path.
Marketer view
Marketer from Email Geeks explains that you cannot have a CNAME and any other record with the same left-hand side for reliable DNS, and while an MX record pointing at a CNAME isn't best practice or RFC compliant, it often works in most cases.
25 Feb 2025 - Email Geeks
Marketer view
Marketer from Email Geeks explains that Return Path generally requires the existence of an MX record to pass certification and will check for its presence against the subdomain using tools like MXToolbox.
31 May 2024 - Email Geeks
1 expert opinions
The importance of MX records for any domain or subdomain that sends email cannot be overstated, even when CNAMEs are present for sending verification. A leading email expert clarifies that every sending domain absolutely requires an MX record, irrespective of specific platforms or certification programs like ReturnPath. This is critical because a domain that sends mail must also be able to receive mail in return, which is essential for processing bounces, handling automated responses, and ensuring the overall integrity of email communication. While CNAMEs are typically used for authentication records such as DKIM or DMARC and are placed on unique sub-subdomains, these are distinct from the MX record needed for the main sending domain, which facilitates bidirectional mail flow and helps maintain sender reputation.
Expert view
Expert from Email Geeks explains that any sending domain absolutely should have an MX record, irrespective of certification or specific platforms like ReturnPath, because a domain sending mail must also be able to receive mail back.
30 Jun 2024 - Email Geeks
5 technical articles
Successfully setting up a subdomain to receive email while also utilizing CNAME records for other purposes, such as email sending verification, requires a clear understanding of fundamental DNS rules. A core principle dictates that a CNAME record at a specific hostname cannot coexist with any other record type, including an MX record, at that same hostname. Therefore, for a subdomain to accept incoming mail, it must be configured with an A record and then assigned the necessary MX records. CNAMEs used for email authentication, like DKIM or DMARC, are typically placed on unique sub-subdomains, which effectively isolates them from the main mail-receiving subdomain's MX records, preventing conflicts. Major DNS providers and RFC specifications consistently reinforce this separation to ensure reliable email delivery and proper bounce management.
Technical article
Documentation from Cloudflare Help Center explains that a CNAME record cannot exist alongside any other records, including MX records, for the same hostname. If a subdomain like "sub.example.com" is defined as a CNAME, it cannot simultaneously have an MX record to receive email. To receive email, the subdomain must use an A record instead of a CNAME, or MX records must be set on a different hostname.
28 Sep 2023 - Cloudflare Help Center
Technical article
Documentation from Google Workspace Admin Help clarifies that for a subdomain to receive email, MX records must be configured directly on that subdomain. It indirectly emphasizes that the subdomain itself should not be a CNAME if it needs to handle mail, as CNAMEs are typically used for other verifications (like site ownership or specific sub-subdomains like ghs.google.com aliases) which do not conflict with the primary domain's or specific mail-receiving subdomain's MX records.
3 Jan 2024 - Google Workspace Admin Help
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