Suped

How do multiple or external domains in an email affect sender reputation and deliverability?

Summary

The presence of multiple or external domains within an email significantly influences sender reputation and deliverability. While not inherently problematic, the reputation of each linked or embedded domain, including those used for images or tracking, contributes to the email's overall trustworthiness as perceived by inbox providers. Mail servers, such as Gmail, Microsoft 365 Exchange Online Protection, and Cisco ESA, meticulously evaluate all resources in a message - domains, URLs, links, images, and IPs - to develop a combined reputation. If any of these external domains have a poor, suspicious, or untrusted reputation due to user interactions, blacklisting, or association with spam, it can severely degrade the deliverability of the entire email, regardless of the primary sending domain's standing. An excessive number of external links, especially to unfamiliar or newly registered sites, can also raise red flags, increase the email's spam score, and signal a higher risk, potentially mimicking phishing attempts. Proper domain alignment and authentication through mechanisms like DMARC, SPF, and DKIM are crucial as misaligned or unauthenticated external domains can be viewed as suspicious or fraudulent. For optimal deliverability, it is advisable to use reputable, relevant, and ideally dedicated domains for all content and tracking purposes, warming up new domains to establish a positive reputation.

Key findings

  • Combined Reputation: Inbox providers like Gmail assess the collective reputation of all domains and resources in an email, including links, images, and IPs, to form a combined deliverability score.
  • External Domain Impact: The poor reputation of any external domain linked or embedded in an email can negatively affect the deliverability of the entire message, even if the primary sending domain is reputable.
  • Excessive Link Risk: An abundance of external links, particularly to unfamiliar or untrusted domains, can increase an email's spam score and trigger filters, raising suspicions of phishing or spam.
  • Authentication & Alignment: Proper authentication mechanisms like DMARC, SPF, and DKIM are crucial for all domains within an email; misalignment or lack of authentication can lead to suspicion and deliverability issues.
  • Tracking Domain Reputation: Tracking and short URLs, which are often external, carry their own reputation, and if newly created, poorly reputed, or shared, can negatively impact overall deliverability.

Key considerations

  • Vet All Domains: Always verify the reputation and trustworthiness of all external domains used for links, images, or tracking within your emails.
  • Prioritize Domain Consistency: Strive for consistency and alignment among all domains in your email, or use dedicated, well-reputed domains for specific functions like tracking and image hosting.
  • Warm Up New Domains: Gradually warm up any new tracking or image hosting domains to build a positive sending reputation before using them for high-volume campaigns.
  • Monitor All Associated Domains: Continuously monitor the reputation of your primary sending domain, as well as all other domains associated with your email content, for any potential issues.
  • Limit External Links: Be judicious with the number of external links in your emails; an excessive quantity can signal a higher spam risk to filters.

What email marketers say

12 marketer opinions

The presence of various domains within an email is a key factor influencing sender reputation and deliverability. Spam filters and inbox providers meticulously evaluate every linked or embedded domain, not just the primary sending one. If any external domain is unfamiliar, lacks a positive reputation, or is associated with spam, it can significantly degrade the sender's standing. An excessive number of external links, particularly to unrelated or untrusted sites, can signal suspicious activity, such as phishing attempts, leading to emails being flagged or directed to spam folders. Although a uniform domain presence is often seen as a best practice, ISPs ultimately weigh the combined reputation of all domains alongside user engagement signals to determine an email's trustworthiness.

Key opinions

  • Holistic Domain Assessment: Inbox providers evaluate the reputation of all domains present in an email, including those in links, images, and other content, to determine its overall trustworthiness.
  • Reputation Contagion: The poor reputation of any external domain embedded or linked within an email can negatively affect the primary sender's reputation and significantly harm deliverability.
  • Suspicion Triggers: An abundance of external links, or links pointing to unfamiliar, untrusted, or unrelated domains, raises significant red flags for spam filters, increasing the likelihood of being flagged as suspicious.
  • Phishing Mimicry: Emails that include numerous external domains, especially those with poor or unknown reputations, can mimic phishing attempts, leading to a higher spam score and deliverability issues.
  • Combined Reputation & Engagement: While domain uniformity is often a best practice, ISPs like Gmail ultimately prioritize the combined reputation of all domains within an email and user engagement metrics when assigning reputation.

Key considerations

  • Scrutinize External Domains: Thoroughly vet the reputation and relevance of every external domain used for links, images, or content within your emails.
  • Limit External Links: Be judicious with the quantity of external links; an excessive number, particularly to diverse or unrelated domains, can signal higher spam risk.
  • Ensure Domain Relevance: Prioritize using external domains that are relevant to your email's content and your sender identity to avoid triggering spam filters.
  • Understand ISP Holistic View: Recognize that ISPs and spam filters employ complex systems that assess the combined reputation of all elements within an email, not just the primary sending domain.
  • Consider User Engagement: Be aware that user engagement with your emails, alongside the reputations of all associated domains, influences how ISPs assign overall sender reputation.

Marketer view

Marketer from Email Geeks shares that it is possible some ISPs consider the reputation of one domain to impact the reputation of another domain also present in the email, as "domain reputation" depends on each ISP's system. He also states that aligning all domains is a best practice when possible, but not doing so will not necessarily negatively impact your reputation and deliverability.

24 Apr 2023 - Email Geeks

Marketer view

Marketer from Email Geeks summarizes that if a linked domain (Domain B) is sending bad reputed campaigns from different sources, then the reputation of the primary domain (Domain A) having URLs of Domain B is likely to suffer. He concludes that while uniformity in domains within headers is good, if there is a mismatch, the combined reputation along with user engagement is what Gmail will use to decide and assign reputation.

8 Oct 2021 - Email Geeks

What the experts say

5 expert opinions

Inbox providers employ a comprehensive evaluation method for email deliverability, scrutinizing every domain present within a message-from the primary sending domain to those used for links, images, and click tracking. While including multiple or external domains isn't inherently detrimental, the individual reputation of each contributes to the email's overall trustworthiness. A single domain with a poor reputation, often due to negative user interactions, can critically undermine deliverability, potentially diverting the entire email to the spam folder. Essential to maintaining a strong sender reputation is the proper implementation of email authentication protocols like DMARC, SPF, and DKIM for all domains involved. Misalignment or a lack of proper authentication for external domains, especially tracking domains and short URLs, can trigger red flags, making the email appear suspicious or fraudulent and thereby jeopardizing its delivery. To mitigate these risks, senders are advised to use reputable, relevant, and ideally dedicated domains for all email components, coupled with a systematic warming-up process for any new domain-IP combinations.

Key opinions

  • Unified Reputation Score: Inbox providers synthesize the reputations of all components within an email-domains, URLs, links, images, and IPs-to form a single, combined deliverability score.
  • Authentication Shields Reputation: Proper DMARC, SPF, and DKIM authentication for all domains, including external ones, is crucial; misalignment can be interpreted as brand spoofing or fraud, harming deliverability.
  • Tracking Domain Vulnerability: Tracking domains and short URLs, often external, carry their own reputations, which if new, poor, or shared across many senders, can negatively impact overall email deliverability.
  • Reputation Sensitivity: Any domain within an email that has a sufficiently poor reputation, often stemming from negative user interactions, can independently cause the mail to be filtered to the bulk folder, regardless of other positive factors.
  • Warm-up for Domain-IP Pairs: Even a reputable domain, when paired with an IP address that hasn't previously sent mail for it, will require a warming-up period to establish a positive sending reputation for that specific combination.

Key considerations

  • Authenticate All Domains: Ensure all domains used within your emails, including those for links, images, and tracking, are properly authenticated with DMARC, SPF, and DKIM to prevent deliverability issues.
  • Choose Dedicated Tracking Domains: Whenever possible, use dedicated tracking domains instead of shared or newly created ones to better control and maintain their reputation.
  • Implement Domain Warm-Up: Systematically warm up any new domain and IP address combinations to build trust with inbox providers before sending high volumes of email.
  • Monitor All Domain Reputations: Regularly monitor the reputation of not only your primary sending domain but also all linked or embedded external domains to proactively address any issues.
  • Understand Combined Risk: Recognize that the weakest link among all domains present in your email can dictate its deliverability, making a holistic approach to domain reputation management essential.

Expert view

Expert from Email Geeks explains that the presence of more than one domain in an email is not inherently a marker of a bad message. However, if any domain mentioned in the email has a poor reputation, that poor reputation may cause the mail to be filtered. Email reputation is tied to how users interact with the mail, meaning if mail with a certain URL is unwanted, it creates a bad reputation. Gmail, as a primary ISP, looks at every resource in a message together (domains, URLs, links, images, IPs) to develop a combined reputation for that email. If a good reputation domain is used with an IP that hasn't sent mail for it before, that specific domain and IP combination will need to be warmed up. If a domain has a bad enough reputation, it will send mail to the bulk folder regardless of other factors.

31 Jul 2021 - Email Geeks

Expert view

Expert from Spam Resource explains that email authentication mechanisms like DMARC, SPF, and DKIM are crucial for domain reputation. Using multiple or external domains, especially if not properly authenticated or if they are misaligned with the sending domain, can lead to brand spoofing and negatively impact deliverability as inbox providers might see them as suspicious or fraudulent.

11 Jun 2022 - Spam Resource

What the documentation says

5 technical articles

For optimal email deliverability, the reputation of every domain within a message, including those that are external or linked, is critically important. Leading email providers and security systems, such as Google's Postmaster Tools, Microsoft 365's Exchange Online Protection, Twilio SendGrid, AWS SES, and Cisco ESA, each employ sophisticated URL filtering and reputation analysis. This means emails containing links to multiple external domains, especially those considered untrusted, suspicious, or newly registered, can trigger protective filters. Such content is often flagged, increasing the email's spam score, potentially leading to it being marked as spam or even a phishing attempt, thereby undermining the sender's reputation and preventing successful inbox placement.

Key findings

  • URL Reputation Is Key: Email systems from Google, Microsoft, SendGrid, and others universally scrutinize the reputation of all linked and embedded URLs within a message.
  • External Domain Risk: The reputation of any external domain, even if not the primary sender, directly impacts an email's deliverability; a poor external domain can taint the entire message.
  • Multiple Domain Suspicion: Emails featuring numerous external domains, particularly those that are new, untrusted, or lack clear brand connection, are frequently flagged as suspicious by spam filters.
  • Phishing & Spam Triggers: Such content patterns can lead to emails being misclassified as spam or phishing attempts, increasing their spam score and preventing inbox delivery.
  • Content Cleanliness: Ensuring all linked content is reputable and relevant is crucial for maintaining a strong sender reputation and avoiding deliverability issues.

Key considerations

  • Evaluate All Linked Domains: Thoroughly assess the reputation and trustworthiness of every external domain you include in your emails, as they all contribute to your message's overall score.
  • Mind Link Quantity & Diversity: An excessive number of external links, particularly if they lead to disparate or unrelated sites, can significantly increase the likelihood of being flagged by spam filters.
  • Prioritize Reputable Links: Always use clear, established, and reputable domains for all your external links to build and maintain trust with email providers.
  • Align Links with Brand: Ensure external links have a clear connection to your brand or the email's content to avoid appearing suspicious or irrelevant to filters.
  • Be Cautious with New Domains: Exercise caution when linking to newly registered or very unfamiliar domains, as these often carry lower trust scores with email security systems.

Technical article

Documentation from Google Postmaster Tools Help explains that URL reputation is a factor influencing email deliverability. Emails containing links to domains with poor or suspicious reputations can negatively affect the sender's deliverability, as Google's filters assess the trustworthiness of all linked content.

18 Aug 2023 - Google Postmaster Tools Help

Technical article

Documentation from Microsoft Learn details that Microsoft 365's Exchange Online Protection (EOP) uses URL filtering to protect against malicious links. Emails with multiple external domains, especially those leading to untrusted or newly registered sites, can trigger these filters, impacting sender reputation and deliverability by being marked as spam or phishing attempts.

22 Jun 2022 - Microsoft Learn

Start improving your email deliverability today

Sign up