Employing services that convert website visitors into email leads without their explicit consent introduces profound risks to an organization's email deliverability, legal standing, and brand reputation. Such practices lead to a dramatic surge in spam complaints, often increasing them a hundred-fold, and are viewed unfavorably by anti-spam organizations and internet service providers, ISPs. The resulting 'dirty' email lists are populated with unengaged, invalid, or temporary addresses, leading to critically low open rates, high bounce rates, and frequent spam trap hits. These detrimental outcomes severely impair sender reputation, often resulting in IP blacklisting and diminished returns on email marketing investments. Moreover, these methods directly violate global privacy regulations like GDPR, PECR, and potentially CAN-SPAM and CASL, exposing businesses to substantial legal fines and account suspensions from email service providers. Ultimately, sending unsolicited emails erodes customer trust, damages brand perception, and is widely considered unethical.
12 marketer opinions
Leveraging tools that automatically convert website visits into email leads without explicit permission poses severe threats to an organization's email marketing success. These methods are widely condemned for causing an immediate, drastic increase in spam complaints, often by a hundred-fold, and result in lists populated with disengaged, invalid, or temporary email addresses. This leads to critically low open rates, high bounce rates, and frequent encounters with spam traps, all of which severely damage a sender's reputation and can lead to immediate blacklisting by internet service providers, ISPs. Beyond technical deliverability issues, such practices violate significant international privacy regulations including GDPR, CAN-SPAM, and CASL, opening businesses to substantial legal penalties and the risk of account suspension from email service providers. Ultimately, sending unsolicited emails not only wastes marketing resources but also erodes customer trust, diminishes brand reputation, and undermines the ethical foundation of effective marketing.
Marketer view
Email marketer from Email Geeks explains that services which email website visitors without consent can lead to a 100-fold increase in spam complaints overnight and claim GDPR is irrelevant, indicating severe deliverability and compliance issues.
10 Dec 2024 - Email Geeks
Marketer view
Email marketer from Email Geeks responds that he feels concern for businesses considering using such services, highlighting the potential for negative consequences for those who decide to implement them.
15 Dec 2022 - Email Geeks
3 expert opinions
Utilizing services that automatically gather email addresses from website visitors without explicit consent poses significant risks to email deliverability and sender reputation. These methods generate high volumes of spam complaints, indicating recipient dissatisfaction and leading anti-spam organizations and internet service providers to view such practices unfavorably. This negative perception results in severe deliverability issues, including emails being blocked or routed directly to junk folders. Moreover, relying on implied consent falls short of modern privacy standards like GDPR, compounding the problems for marketers and increasing the risk of regulatory non-compliance.
Expert view
Expert from Email Geeks shares that anti-spam organizations like Spamhaus and large ISPs have a strong dislike for the Robly folks, suggesting their practices are considered problematic for email deliverability.
14 Nov 2022 - Email Geeks
Expert view
Expert from Word to the Wise explains that using implied consent for email marketing, where recipients haven't explicitly opted in, can lead to increased spam complaints and deliverability problems. This damages sender reputation and increases the likelihood of emails being blocked or landing in the junk folder, especially with evolving privacy regulations like GDPR.
1 Apr 2024 - Word to the Wise
5 technical articles
Acquiring email leads from website visitors without securing proper consent carries significant legal, financial, and operational risks for businesses engaged in email marketing. Such practices directly contravene strict global data privacy laws like GDPR and PECR, leading to severe monetary penalties and enforcement actions. While regulations like CAN-SPAM and CCPA may have different consent thresholds, collecting emails without clear permission can still trigger high spam complaints, leading to damaged sender reputation and potential legal scrutiny if opt-out mechanisms are not diligently provided. Additionally, major Email Service Providers strictly forbid sending to non-consensual lists, risking account suspension or termination. These cumulative factors not only undermine email deliverability but also erode customer trust and harm brand integrity.
Technical article
Documentation from GDPR.eu highlights that under GDPR, consent must be freely given, specific, informed, and an unambiguous indication of the data subject's wishes. Using services that convert visitors into leads without explicit consent violates these principles, exposing organizations to significant legal fines and reputational damage.
20 Aug 2022 - GDPR.eu
Technical article
Documentation from the Federal Trade Commission outlines that while CAN-SPAM doesn't require explicit opt-in, it mandates clear identification of the sender and an unsubscribe mechanism. Collecting emails without any form of implied or explicit permission risks higher spam complaints and potential enforcement actions from the FTC if deceptive practices are involved or unsubscribe requests are not honored promptly.
18 Jun 2023 - Federal Trade Commission
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