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Summary

The advent of GDPR significantly altered email deliverability, creating both initial challenges and long-term benefits. Marketers experienced an initial dip in deliverability due to increased sending volumes from re-permissioning campaigns and sending to old, unengaged lists. However, GDPR's mandate for explicit consent ultimately proved advantageous, forcing marketers to clean their lists and adopt a 'quality over quantity' approach. This resulted in smaller, yet far more engaged, subscriber bases, which in turn reduced spam complaints and increased positive engagement signals, boosting overall deliverability. Concurrently, unmanaged email volume spikes consistently proved detrimental. Internet Service Providers (ISPs) typically flag sudden, large increases in sending volume as suspicious, irrespective of GDPR's influence. This often leads to messages being blocked, throttled, or routed to spam folders, highlighting the critical need for careful volume management, such as gradual IP warming, in conjunction with maintaining high-quality, consented lists to preserve a strong sender reputation and ensure inbox placement.

Key findings

  • GDPR's Positive Long-Term Impact: While GDPR initially caused some deliverability dips due to increased volume for re-permissioning campaigns or sending to older lists, its long-term effect was largely positive. It compelled marketers to prioritize explicit consent and clean their lists, resulting in more engaged, higher-quality subscriber bases that improved overall deliverability by reducing spam complaints and increasing positive engagement signals.
  • Volume Spikes Harm Deliverability: Sudden and significant increases in email sending volume consistently damage sender reputation and deliverability. ISPs interpret these uncharacteristic surges as suspicious, often leading to emails being blocked, throttled, or redirected to spam folders, regardless of list quality.
  • Shift to Quality Over Quantity: GDPR fundamentally shifted the focus from mass sending to 'quality over quantity,' emphasizing cleaner, more engaged lists. This change, coupled with the scrutiny on sending patterns, made sending to unconsented or disengaged lists during volume spikes even more detrimental to deliverability.
  • Varying ISP Responses: Post-GDPR, responses from different ISPs varied; Gmail generally showed improved or rebounding deliverability, while some, like Microsoft (Hotmail/Outlook.com) and AOL, experienced long-term declines or were slower to improve, often requiring specific mediation for deliverability issues.

Key considerations

  • Prioritize Consent & List Quality: Embrace explicit consent and rigorous list hygiene, as reinforced by GDPR, to cultivate highly engaged subscriber lists. This proactive approach improves positive engagement signals and reduces spam complaints, fostering strong deliverability.
  • Manage Volume Spikes: Avoid sudden, large increases in email sending volume without proper warming or consistent patterns. ISPs view unmanaged spikes as suspicious, which can severely damage sender reputation and lead to messages being blocked or throttled. Gradually increase sending volume over time.
  • Focus on Engagement: Ensure that even during peak sending seasons or promotional events, emails are directed towards engaged, consented segments of your audience. Sending to unengaged recipients during high-volume periods can trigger spam filters and increase negative feedback.
  • Monitor Sender Reputation: Continuously track sender reputation metrics and deliverability rates across various Internet Service Providers (ISPs). This allows for early detection of issues and proactive adjustments to sending strategies, especially in a landscape prioritizing consent and consistent volume.

What email marketers say

11 marketer opinions

GDPR profoundly reshaped email marketing practices, compelling a critical pivot towards explicit consent and higher list quality, which ultimately enhanced long-term deliverability by fostering more engaged subscriber bases. This regulatory shift initially led to some deliverability challenges, partly due to the surge in re-permissioning campaigns and the use of older, less-engaged lists. However, the resulting emphasis on subscriber engagement significantly reduced spam complaints and improved positive signals. Simultaneously, unmanaged email volume spikes continued to pose a significant threat to deliverability, as Internet Service Providers (ISPs) consistently view sudden, uncharacteristic surges as suspicious, irrespective of regulatory changes. Such spikes frequently lead to messages being blocked, throttled, or diverted to spam folders, underscoring the ongoing necessity for meticulous volume management and adherence to consistent sending patterns, especially when leveraging the higher-quality lists cultivated post-GDPR.

Key opinions

  • Post-GDPR Volume Scrutiny: Unmanaged email volume spikes became significantly more detrimental following GDPR, particularly when sending to less-engaged or non-consented lists. ISPs intensified their scrutiny, correlating abnormal sending patterns with sender reputation.
  • Explicit Consent Drives Engagement: GDPR's requirement for explicit consent directly fostered more engaged, higher-quality subscriber lists. This increased engagement, evidenced by fewer complaints and more positive interactions, became a primary driver of improved deliverability.
  • ISP's View of Volume Anomalies: Internet Service Providers consistently interpret sudden, large increases in email volume as suspicious sender behavior. This immediate flag often triggers spam filters, leading to messages being blocked or redirected, irrespective of other sending practices.

Key considerations

  • Maintain Granular Consent: Beyond just compliance, leverage explicit consent to continuously build and maintain highly engaged subscriber lists, which inherently boosts deliverability and resilience against deliverability challenges.
  • Implement Phased Volume Increases: Avoid sudden, unmanaged email volume spikes. Instead, adopt a strategy of gradual IP warming and consistent sending patterns, especially during peak periods, to prevent triggering ISP spam filters and damaging sender reputation.
  • Target Engaged Segments During High Volume: When experiencing necessary email volume spikes, prioritize sending to your most engaged and recently active segments. This strategy minimizes negative feedback loops and helps maintain a positive sender reputation with ISPs.

Marketer view

Email marketer from Email Geeks shares her central thesis that deliverability took a dip around GDPR due to massively increased volume and people sending to old lists, but that it should improve as senders go back to their natural or post-GDPR volume. She explains that at the time, Microsoft and AOL had not started to improve, while Gmail had, and mentions having a few customers mediate issues with Hotmail.

1 Jul 2022 - Email Geeks

Marketer view

Email marketer from Email Geeks responds by stating that the interpretation of 250ok data for deliverability trends is suspect, noting that Gmail shows increased/rebounding deliverability, and Microsoft/AOL show a long-term decline. He agrees that volume spikes are not much loved by ESPs.

15 Jul 2024 - Email Geeks

What the experts say

4 expert opinions

The evolution of email deliverability was notably influenced by GDPR and managing email volume fluctuations. While GDPR presented initial challenges, its core mandate for re-permissioning ultimately provided a hidden benefit. This regulatory push led senders to meticulously clean their lists, removing unengaged or invalid contacts. The result was a significantly improved list quality, which in turn boosted engagement metrics, reduced negative feedback like bounces and spam trap hits, and strengthened sender reputation. For compliant senders, this translated directly into enhanced deliverability. Conversely, substantial email volume spikes, particularly during seasonal peaks, continued to pose a distinct threat. Internet Service Providers closely monitor sending patterns, and abrupt, uncharacteristic increases in volume can trigger spam filters and damage a sender's reputation, irrespective of their list hygiene practices. Effectively managing these surges through strategic segmentation, consistent engagement, and gradual IP or domain warming remains crucial to avoid deliverability setbacks.

Key opinions

  • GDPR's Cleansing Effect: GDPR's re-permissioning requirements compelled senders to purge unengaged subscribers and invalid addresses, leading to cleaner email lists.
  • Improved Deliverability Post-GDPR: The list cleansing driven by GDPR directly improved engagement metrics, reduced bounces, complaints, and spam trap hits, which collectively enhanced sender reputation and inbox placement.
  • Volume Spikes Degrade Reputation: Sudden, unmanaged increases in email sending volume, especially to less engaged recipients, are flagged by ISPs as suspicious and can trigger spam filters, severely damaging sender reputation.
  • Risk of Unmanaged Surges: Abrupt volume surges can lead to emails being blocked, throttled, or routed to spam folders, highlighting the need for careful management during peak periods.

Key considerations

  • Prioritize List Hygiene: Leverage regulatory pushes like GDPR to consistently clean and re-permission email lists, ensuring only engaged and valid subscribers remain to boost deliverability.
  • Strategic Volume Management: Implement methods like list segmentation and gradual IP-domain warming when anticipating significant email volume increases to maintain consistent sending patterns and avoid triggering ISP filters.
  • Monitor Engagement During Spikes: During high-volume sending periods, closely monitor subscriber engagement to ensure messages are directed at active recipients, minimizing negative feedback and preserving sender reputation.
  • Maintain Consistent Sending Patterns: Avoid abrupt and uncharacteristic increases in email volume. Instead, prioritize consistent engagement and a methodical approach to sending to prevent being flagged as suspicious by Internet Service Providers.

Expert view

Expert from Spam Resource explains that GDPR, while posing initial challenges, offered a hidden benefit for email deliverability. The mandate to re-permission email lists prompted senders to remove unengaged subscribers and invalid addresses, leading to cleaner lists and improved engagement metrics. This, in turn, positively impacted sender reputation and deliverability rates for compliant senders.

17 Jun 2024 - Spam Resource

Expert view

Expert from Word to the Wise shares that GDPR's requirements, especially repermissioning, significantly improved email deliverability for many companies. By pushing businesses to reconfirm consent, it effectively purged mailing lists of inactive, unengaged, or invalid contacts, thereby reducing bounces, complaints, and spam trap hits. This process enhanced sender reputation and contributed to better inbox placement.

19 Aug 2022 - Word to the Wise

What the documentation says

5 technical articles

The landscape of email deliverability has been significantly shaped by the interplay between GDPR's regulatory shifts and the practical challenges of managing email volume spikes. GDPR, by enforcing explicit consent, prompted marketers to undertake substantial list cleaning efforts. This resulted in more engaged, higher-quality subscriber lists, which inherently improved deliverability by reducing negative feedback like spam complaints and boosting positive engagement signals. Concurrently, unmanaged surges in email sending volume consistently posed a threat to deliverability, as Internet Service Providers interpret sudden, uncharacteristic increases as suspicious activity. Such spikes can severely damage sender reputation, leading to email throttling, blocking, or misdirection to spam folders. Ultimately, both factors underscore the paramount importance of a strong sender reputation, which is built on user feedback, proper consent acquisition, and consistent, well-managed sending patterns.

Key findings

  • GDPR Boosted List Quality: GDPR's explicit consent requirement compelled marketers to clean their email lists, resulting in smaller but more engaged subscriber bases. This improved list quality directly enhanced deliverability by reducing spam complaints and fostering positive engagement.
  • Volume Spikes Harm Reputation: Sudden and significant increases in email sending volume consistently negatively impact sender reputation. Internet Service Providers often flag such uncharacteristic activity as suspicious, leading to emails being throttled, blocked, or sent to spam folders.
  • Consent Mitigates Complaints: The emphasis on explicit consent, as mandated by GDPR, played a crucial role in minimizing spam complaints and improving positive engagement signals, which are vital components of a healthy sender reputation.
  • IP Warming is Essential: Industry experts recommend gradually increasing sending volume over time, known as IP warming, to maintain consistent deliverability. This practice is crucial for large sending volume increases, preventing ISPs from flagging the activity as suspicious.

Key considerations

  • Embrace Consent-Based List Building: Prioritize obtaining explicit consent from subscribers, as driven by GDPR, to ensure higher quality, more engaged lists. This approach naturally reduces spam complaints and improves deliverability over time.
  • Strategically Manage Volume Spikes: Avoid sudden, large increases in email sending volume without prior preparation. Implement strategies like IP warming, where sending volume is gradually increased, to prevent Internet Service Providers from flagging your activity as suspicious and damaging your sender reputation.
  • Continuously Monitor Sender Reputation: Regularly use tools like Google Postmaster Tools to track your sender reputation, which is influenced by both user feedback (spam reports, engagement) and your sending patterns (volume, consistency). Proactive monitoring allows for timely adjustments to maintain good inbox placement.
  • Focus on Engagement for Deliverability: Beyond just volume, prioritize sending relevant content to engaged recipients. High engagement signals, stemming from quality lists, are crucial for demonstrating positive sender behavior to ISPs and mitigating the risks associated with necessary volume increases.

Technical article

Documentation from Mailchimp explains that GDPR's requirement for explicit consent led to marketers cleaning their email lists, resulting in smaller but more engaged audiences. This improvement in list quality and engagement ultimately positively affected email deliverability by reducing spam complaints and increasing positive engagement signals.

8 Jul 2023 - Mailchimp

Technical article

Documentation from Twilio SendGrid explains that sudden, significant increases in email sending volume can negatively impact sender reputation and deliverability, as ISPs may flag such activity as suspicious. They recommend gradually increasing sending volume over time, known as IP warming, to maintain consistent deliverability.

20 Jan 2022 - Twilio SendGrid

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