A/B testing the 'from' email address and name is a common email marketing optimization tactic. While testing the 'from name' (sender's name) can effectively improve open rates, brand recognition, and build trust, testing the 'from' email address itself poses significant deliverability risks. ESPs track sending address reputation, so changing the 'from' address means starting with a new reputation, potentially causing deliverability issues if not properly warmed up. Maintaining a consistent 'from' address builds brand recognition, while frequent changes can confuse subscribers. Different 'from' addresses influence perception (personal vs. generic), potentially impacting open and reply rates. Proper authentication (SPF, DKIM, DMARC) is crucial for deliverability, especially when testing new addresses. Sudden changes, like testing a new 'from' address on a large scale without warming it up, can trigger anti-spam systems. Effective A/B testing requires isolating variables, a statistically significant sample size, and close monitoring of deliverability metrics. The 'From' field is essential for identifying the sender and facilitating replies.
14 marketer opinions
A/B testing the 'from' email address and name is a common practice to optimize email marketing performance. Testing the 'from name' (sender's name) is generally more effective for improving open rates, brand recognition, and trust, as it's the first thing recipients see. Different 'from' names can influence perception, with personal names often feeling more intimate than generic company addresses. However, changing the 'from' email address itself can have significant implications for deliverability because ESPs track the reputation of sending addresses. Switching to a new address means starting with a fresh reputation, which can lead to deliverability issues if not warmed up properly. Maintaining a consistent 'from' address helps build brand recognition and trust, while frequent changes can confuse subscribers. When conducting A/B tests, it's crucial to isolate the 'from' address variable, ensure proper sender authentication (SPF, DKIM, DMARC), and use a statistically significant sample size to accurately measure the impact.
Marketer view
Email marketer from Email on Acid Blog explains that when A/B testing the 'from' address, it's important to isolate this variable. Ensure all other elements of the email remain consistent to accurately measure the impact of the 'from' address change. Also, ensure you use a statistically significant sample size.
21 Sep 2023 - Email on Acid Blog
Marketer view
Marketer from Email Geeks raises the question of whether a sender-id can have a reputation associated with it over time, and if switching from one sender ID to another can produce differences in inboxing.
16 Sep 2024 - Email Geeks
2 expert opinions
A/B testing the 'from' email address carries significant deliverability implications. Without proper sender authentication (SPF, DKIM, DMARC) setup, A/B testing different from addresses can negatively impact sender reputation, leading to deliverability problems. Also, a sudden change in sending behavior, like A/B testing a new 'from' address on a large scale without warming it up, can be flagged by anti-spam systems and cause deliverability issues. Warming up the from address is recommended before making large scale changes.
Expert view
Expert from Word to the Wise (Laura Atkins) responds to concerns about "list bombing", explaining that a sudden influx of email activity or a change in sending behavior, such as testing a new 'from' address on a large scale without warming it up, could be flagged by anti-spam systems and negatively impact deliverability. It may also cause recipients to mark as spam.
8 Feb 2024 - Word to the Wise
Expert view
Expert from Spam Resource explains that sender authentication (SPF, DKIM, DMARC) is crucial for deliverability. A/B testing from addresses without proper authentication setup can negatively impact your sender reputation and lead to deliverability problems. Changing your from address should be accompanied by proper configuration.
7 Jan 2025 - Spam Resource
4 technical articles
The 'From:' field is essential for identifying the sender of an email and facilitating replies. Major email providers like Google and Microsoft track the reputation of sending domains and IP addresses, meaning A/B testing with a new or unestablished 'from' domain can negatively impact deliverability, especially without proper authentication. Sender reputation, as tracked by services like Validity ReturnPath, is a key determinant of whether an email is accepted, rejected, or filtered.
Technical article
Documentation from Validity ReturnPath details that sender reputation is a key factor in email deliverability. Email providers use sender reputation to determine whether to accept, reject, or filter incoming mail. Testing new 'from' addresses can impact reputation, especially if authentication is not properly configured.
31 Oct 2022 - Validity
Technical article
Documentation from Microsoft SNDS explains that Microsoft tracks the reputation of sending IP addresses and domains. A sudden shift in sending patterns or the use of a new 'from' domain with no established reputation can negatively impact deliverability to Outlook and Hotmail users.
25 Dec 2023 - Microsoft
Can changing the sender name impact email deliverability?
Does the sender name impact email deliverability and branding?
Does the sender name matching the email impact email deliverability?
Does the sender's name impact email deliverability rates?
Does using words like Black Friday in the from address or subject line impact email deliverability or engagement?
How does changing the From Name impact email deliverability when sending on behalf of clients?