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What are the implications of sharing a subdomain between two different ESPs?

Summary

Sharing a subdomain across multiple ESPs presents significant challenges to email deliverability. Central concerns include managing sender reputation, handling DNS conflicts, and navigating the complexities of email authentication protocols. Using a shared subdomain can lead to reputation dilution, where one ESP's poor sending practices negatively affect the others. Managing SPF records, DKIM keys, and DMARC policies also becomes more complicated, increasing the risk of authentication failures. While it may be technically possible under certain conditions, such as if the primary ESP controls DNS and allows changes, it is generally advised to use dedicated subdomains for each ESP. This allows for better isolation of deliverability issues and provides more control over sender reputation.

Key findings

  • Reputation Dilution: Sharing a subdomain can dilute sender reputation, impacting deliverability for all ESPs using it.
  • DNS Conflicts: Managing DNS records, especially SPF, becomes complex and increases the risk of authentication failures.
  • Authentication Challenges: Implementing and managing DKIM and DMARC policies is more difficult with shared subdomains.
  • Troubleshooting: Identifying and resolving deliverability problems becomes more difficult with shared domains.

Key considerations

  • DNS Control: Consider which ESP controls the DNS records and whether changes can be made.
  • Separate Subdomains: Employing separate subdomains for each ESP is highly recommended for better management.
  • Monitoring: Carefully monitor deliverability metrics and sender reputation for each ESP.
  • Authentication Configuration: Ensure proper SPF, DKIM, and DMARC configurations are in place for all ESPs.
  • Avoid Shared Address: Avoid using the same sending address across multiple platforms.

What email marketers say

14 marketer opinions

Sharing a subdomain between multiple ESPs can lead to several deliverability complications. Managing DNS records, especially SPF records, becomes more complex, increasing the risk of authentication failures. Sender reputation is also a significant concern, as one ESP's poor sending practices can negatively impact the entire subdomain's reputation, affecting deliverability for all users. While some experts acknowledge that sharing subdomains is possible under specific conditions (e.g., the current ESP controls DNS and allows changes), it is generally not recommended. Using dedicated subdomains for each ESP is preferred, as it allows for better isolation, management, and control of sender reputation and helps to identify and resolve issues more effectively.

Key opinions

  • DNS Conflicts: Sharing a subdomain can lead to DNS conflicts, particularly with SPF records, increasing the risk of authentication failures.
  • Reputation Dilution: Using a shared subdomain dilutes sender reputation, as the practices of one ESP can impact the deliverability of others.
  • Complexity: Email Authentication (SPF, DKIM, DMARC) is more complex when sharing subdomains.
  • Troubleshooting: Identifying and resolving deliverability issues becomes more difficult with a shared subdomain.

Key considerations

  • DNS Control: Determine which ESP controls the DNS records and whether changes can be made.
  • ESP Requirements: Understand each ESP's DNS and authentication requirements.
  • Alternative Subdomains: Using alternative subdomains for different ESPs can help with management.
  • Monitoring: Closely monitor deliverability and sender reputation when sharing a subdomain.
  • Authentication Configuration: Ensure correct SPF, DKIM, and DMARC records are properly configured.

Marketer view

Email marketer from GlockApps answers that sharing subdomains between different email service providers can affect your sender reputation. If one ESP has bad email practices and their IP addresses get blacklisted, it can have a knock-on effect on deliverability for others using the same subdomain.

7 Jun 2022 - GlockApps

Marketer view

Email marketer from Mailjet Blog explains that sharing a subdomain between multiple ESPs can create deliverability issues. It becomes harder to isolate reputation problems, impacting sending volume and inbox placement. Mailjet recommends dedicated subdomains for each ESP to maintain control and identify issues.

21 Jul 2023 - Mailjet Blog

What the experts say

2 expert opinions

Sharing subdomains across multiple ESPs is generally discouraged due to the negative impact on sender reputation. Each ESP's sending practices influence the overall subdomain reputation, making it difficult to isolate and address deliverability issues. Avoiding the use of the same sending address and subdomain across multiple platforms is recommended to prevent one platform's reputation from negatively affecting the other. Employing dedicated subdomains allows for better management and control, enhancing deliverability.

Key opinions

  • Negative Impact: Sharing subdomains can negatively impact sender reputation.
  • Reputation Contamination: One ESP's reputation can affect others using the same subdomain.
  • Isolation Challenges: Difficult to isolate and address deliverability issues.

Key considerations

  • Avoid Sharing: Avoid using the same sending address and subdomain across multiple ESPs.
  • Dedicated Subdomains: Use dedicated subdomains for better management and control.
  • Monitor Reputation: Regularly monitor sender reputation to identify and address issues promptly.

Expert view

Expert from Spamresource explains that you should avoid using the same sending address and subdomain across multiple email marketing platforms. If you do the reputation of one platform will have a negative impact on the other.

5 Oct 2023 - Spamresource

Expert view

Expert from Word to the Wise explains that sharing subdomains across multiple ESPs can negatively impact sender reputation. Each ESP's sending practices affect the subdomain's overall reputation, making it difficult to isolate and address issues. Dedicated subdomains allow for better management and control.

4 Nov 2022 - Word to the Wise

What the documentation says

4 technical articles

Sharing a subdomain between multiple ESPs introduces complexities related to DNS management, authentication, and policy enforcement. While subdomain delegation can provide each ESP with full DNS control through separate zones, the DMARC and DKIM standards highlight the challenges in maintaining alignment and managing multiple keys. Maintaining up-to-date SPF records, especially when multiple senders are involved, is critical to avoid authentication failures. These complexities can lead to deliverability issues if not carefully managed.

Key findings

  • DNS Complexity: Managing DNS records, particularly SPF, becomes challenging with multiple ESPs.
  • Authentication Challenges: DKIM key management and DMARC policy implementation are complicated in shared subdomain scenarios.
  • Alignment Issues: Ensuring alignment across all ESPs for DMARC policies is critical for deliverability.

Key considerations

  • Separate Subdomains: Consider delegating separate subdomains to each ESP for better control.
  • Authentication Management: Implement robust DKIM key management practices.
  • SPF Record Maintenance: Regularly update and monitor SPF records to include all authorized senders.
  • DMARC Policy Enforcement: Carefully configure and monitor DMARC policies to ensure proper email authentication and reporting.

Technical article

Documentation from DMARC Standard explains that implementing DMARC policies becomes complicated when sharing a subdomain. You must ensure alignment for all ESPs. Monitoring and reporting also become harder, making it difficult to identify and address deliverability issues.

10 Aug 2022 - RFC 7489

Technical article

Documentation from RFC explains that subdomain delegation allows splitting a domain into multiple zones, which could be used for different ESPs. If each ESP has it's own subdomain, this can allow the full DNS control they require without conflicting with others. However the RFC does not address shared subdomain scenarios.

30 May 2022 - RFC 1034

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