Summary
Blank screen issues within SNDS can arise from a variety of factors ranging from simple browser configuration problems to more complex issues like IP reputation and SNDS outages. Solutions commonly involve clearing browser data (cache, cookies, history), using compatible browsers (Safari, Edge), enabling JavaScript, utilizing incognito mode to bypass extensions, disabling ad blockers, and ensuring correct authentication. Furthermore, checking IP reputation and monitoring Microsoft's service health dashboard are recommended.
Key findings
- Browser Compatibility: Safari and Edge often offer better compatibility compared to Chrome. Ensure you meet the minimum browser requirements.
- Browser Data Interference: Cached data, cookies, and browsing history can interfere; clearing them resolves many issues.
- Extension Conflicts: Ad blockers and other extensions may disrupt SNDS; disable or whitelist the domain.
- JavaScript Requirement: SNDS requires JavaScript to be enabled in the browser.
- Authentication Problems: Incorrect authentication settings can block access; verify settings match Microsoft's expectations.
- IP Reputation Impact: A poor IP reputation may lead to blank screens; check and remediate if necessary.
- SNDS Outages: Outages or data availability issues on the SNDS side can cause problems; monitor Microsoft's service health.
- VPN Considerations: Using a VPN may resolve the issue if your IP address or location is causing issues.
Key considerations
- Start with Basics: Begin with basic browser troubleshooting (clearing data, trying different browsers) before investigating deeper issues.
- Regular Maintenance: Periodically clear browser data and ensure your browser is updated.
- Extension Management: Manage browser extensions to prevent conflicts with SNDS.
- IP Reputation Monitoring: Regularly monitor and maintain your IP's reputation.
- Service Health Monitoring: Check Microsoft's service health dashboard for SNDS outages or data availability issues.
- Authentication Check: Make sure your authentication is correct and matches what Microsoft expects.
What email marketers say
6 marketer opinions
Blank screen issues with Microsoft's SNDS tool can be resolved through various browser-related adjustments. These include switching to alternative browsers like Safari or Edge, utilizing incognito mode to bypass cached data and extensions, disabling ad blockers, clearing browsing history, and considering the use of a VPN to address potential IP or location-related problems.
Key opinions
- Browser Choice: Safari and Edge are reported to have better compatibility with SNDS compared to Chrome or Firefox.
- Incognito Mode: Using incognito mode prevents browser extensions and cached data from interfering with SNDS.
- Ad Blockers: Ad blockers and certain browser extensions may disrupt SNDS functionality; disabling them or whitelisting SNDS is recommended.
- Browsing Data: Clearing the browser's history, cache, and cookies can resolve display issues.
- VPN Usage: A VPN can help if the user's IP address or geographical location is causing issues with SNDS.
Key considerations
- Browser Settings: Experiment with different browser settings and configurations to find the optimal setup for SNDS.
- Extension Conflicts: Be aware of potential conflicts between browser extensions and SNDS, and troubleshoot accordingly.
- Network Issues: Consider network-related factors (e.g., IP address, location) if other solutions are ineffective.
- Compatibility: Consider browser compatibility to ensure your authentication matches what Microsoft expects - if this isn't correct they may block your access and thus cause issues with it loading.
Marketer view
Email marketer from StackOverflow notes that ad blockers and browser extensions can sometimes interfere with the display of SNDS. They recommend disabling these extensions or whitelisting the SNDS domain to ensure proper rendering.
12 Nov 2022 - StackOverflow
Marketer view
Email marketer from Quora explains that clearing the browsing history, including cached images and files, can resolve issues with SNDS not displaying correctly. A full clear of browsing data is recommended.
1 Nov 2023 - Quora
What the experts say
5 expert opinions
Blank screen issues in SNDS can stem from various factors. Solutions range from basic troubleshooting steps like clearing browser cookies, trying different browsers or incognito mode, and refreshing the page, to more complex issues such as the sender's IP address having a poor reputation or SNDS experiencing outages. Checking Microsoft's service health dashboard is also advised.
Key opinions
- Browser Troubleshooting: Clearing cookies, using different browsers (like Safari), and utilizing incognito mode are common solutions.
- Page Refresh: Sometimes, simply refreshing the page can resolve a blank screen issue.
- IP Reputation: A poor IP reputation can cause SNDS to display a blank screen. Checking and remediating IP reputation issues is recommended.
- SNDS Outages: Outages or data availability issues on the SNDS side can result in blank screens.
Key considerations
- Basic Steps First: Attempt basic browser troubleshooting steps before investigating more complex issues.
- IP Reputation Monitoring: Regularly monitor and maintain a good IP reputation to avoid SNDS issues.
- Service Health Checks: Check Microsoft's service health dashboard or community forums for known SNDS outages.
Expert view
Expert from Email Geeks suggests trying incognito mode to resolve the blank screen issue in SNDS.
26 Jan 2023 - Email Geeks
Expert view
Expert from Email Geeks shares that they experienced a blank page but it loaded after a refresh. Mentions they have data from Safari
13 Apr 2025 - Email Geeks
What the documentation says
4 technical articles
According to official documentation, resolving blank screen issues in SNDS involves ensuring proper browser configuration and adherence to Microsoft's requirements. Key steps include clearing browser cache and cookies, using a compatible and up-to-date browser, enabling JavaScript, and ensuring authentication settings are correctly configured to match Microsoft's expectations.
Key findings
- Browser Data: Clearing browser cache and cookies is crucial for resolving display issues.
- Browser Compatibility: Using a compatible and updated browser version is necessary for optimal SNDS performance.
- JavaScript Requirement: JavaScript must be enabled in the browser for SNDS to function correctly.
- Authentication: Correct authentication settings, matching Microsoft's requirements, are essential for accessing SNDS.
Key considerations
- Regular Maintenance: Periodically clear browser data to prevent future display issues.
- Browser Updates: Keep your browser updated to maintain compatibility with SNDS.
- Authentication Verification: Verify and maintain correct authentication settings to ensure seamless access to SNDS.
Technical article
Documentation from Microsoft requires that javascript must be enabled in the browser for SNDS to load correctly.
12 Dec 2021 - Microsoft
Technical article
Documentation from Microsoft advises ensuring that your browser meets the minimum compatibility requirements for SNDS. They recommend using the latest version of a supported browser for the best experience and to avoid display issues.
30 Oct 2021 - Microsoft
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