Support
Agari Brand Protection provides enterprise-level support, which typically includes dedicated account managers, technical support teams, and service level agreements (SLAs). For complex issues or advanced configurations, professional services might also be available.
Our experience suggests that while the support infrastructure is comprehensive, the speed of response can vary, as indicated by a G2 review mentioning that 'the support provided by the team are a little slow'. However, for a product of this complexity, structured support is invaluable.
Support for DMARC report viewer is primarily community-driven. As an open-source project hosted on platforms like GitHub, users rely on documentation, online forums, and contributions from other users for assistance. There are no official support channels, dedicated teams, or guaranteed response times.
This model can be excellent for technically adept users who are comfortable troubleshooting and contributing to the project. However, for those seeking prompt, expert guidance or facing critical issues, the lack of formal support can be a significant drawback. We found that the level of assistance directly correlates with community engagement.