An unusually high percentage of 'mailbox full' email bounces, though typically classified as a temporary soft bounce, often points to deeper issues within an email list. This trend primarily indicates an unengaged or poorly maintained subscriber base, where recipients are not actively managing or using their inboxes, leading to accounts becoming full or abandoned. Factors contributing to this include sending to very old, uncleaned lists with dormant accounts, recipients who have forgotten about or stopped using certain email addresses, or accounts with consistently small storage quotas. In some cases, changes in email service provider storage policies, such as those implemented by Gmail, may also contribute to observed increases. Recognizing and addressing these persistent bounces is crucial for maintaining good list hygiene and overall email deliverability.
12 marketer opinions
A surge in 'mailbox full' email bounces, while often a temporary soft bounce, is frequently rooted in a combination of factors related to email list quality and recipient behavior. The primary causes typically involve an email list populated with inactive or unengaged subscribers who are not regularly clearing or managing their inboxes. This leads to accounts consistently reaching storage limits, particularly for older, uncleaned email addresses that may have been abandoned or forgotten. Additionally, changes in how email service providers enforce storage limits, like those seen with Gmail, can also contribute to an increased frequency of these bounces, highlighting the need for vigilant list hygiene.
Marketer view
Marketer from Email Geeks shares that recent changes in Gmail's storage limit enforcement may be a contributing factor to increased mailbox full bounces, a trend he has observed over the past year. He recommends unsubscribing users who consistently soft bounce due to full mailboxes after a few attempts.
20 Dec 2022 - Email Geeks
Marketer view
Email marketer from Mailgun Blog explains that a high volume of 'mailbox full' bounces usually indicates an unengaged or poorly maintained email list, where recipients are not checking or managing their inboxes, or the accounts are simply abandoned.
15 Aug 2022 - Mailgun Blog
3 expert opinions
When a significantly high proportion of emails bounce back due to 'mailbox full' errors, it signals more than just temporary inbox capacity issues, indicating a potential underlying problem with list quality or subscriber engagement. While these bounces, often accompanied by codes like 552 or 450, are typically temporary, their persistent or widespread occurrence suggests deeper issues such as abandoned mailboxes, infrequent recipient logins, or email accounts with consistently small storage quotas. Experts advise that a high percentage of these bounces is unusual and warrants a thorough investigation into specific patterns across ISPs, address characteristics, or domains, alongside a comparison to historical performance data to ascertain if the trend is truly abnormal.
Expert view
Expert from Email Geeks explains that a high percentage of mailbox full bounces, especially when viewed as a percentage of total mail sent, appears unusual. She advises investigating the patterns of these bounces by looking into specific ISPs, address characteristics, or domains if full addresses are unavailable. Additionally, she suggests comparing current rates to historical data year-over-year to determine if the trend is truly abnormal, and notes that a referral scheme causing bad accounts would likely show clear address patterns.
20 Jan 2023 - Email Geeks
Expert view
Expert from Spam Resource explains that mailbox full bounces (codes 552 or 450) are typically temporary errors. They can also indicate a permanent issue if the user has abandoned their mailbox, hasn't logged in recently, or has a mailbox with too small a quota, leading to the mailbox being full.
28 Jan 2022 - Spam Resource
4 technical articles
Mailbox full email bounces, typically signified by error codes such as 552 or 550 5.2.2, occur when a recipient's inbox has reached its storage capacity, temporarily preventing new messages from being delivered. While initially a transient issue, a consistently high volume of these bounces often points to deeper problems with an email list, such as widespread recipient disengagement or abandoned mailboxes. This suggests that a significant number of subscribers are not actively managing their inboxes, leading to a persistent inability to receive emails.
Technical article
Documentation from SendGrid Documentation explains that 'mailbox full' is a common type of soft bounce, indicating a temporary issue where the recipient's inbox has reached its storage limit. Persistent occurrences suggest the recipient is no longer actively managing their inbox.
18 Sep 2022 - SendGrid Documentation
Technical article
Documentation from Google Workspace Admin Help clarifies that a 'mailbox full' bounce, often indicated by the 552 error code, occurs when the recipient's inbox has exceeded its allocated storage quota, preventing new messages from being delivered.
9 May 2023 - Google Workspace Admin Help
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