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Summary

Managing your complaint address for Microsoft's Junk Mail Reporting Program (JMRP) Feedback Loops (FBLs) within the Smart Network Data Services (SNDS) portal can be a challenging task for email senders. The system often lacks direct options for editing existing complaint addresses, leading to frustration when organizations need to update their FBL recipients, for example, after a change in personnel or systems. Attempts to set up new feeds for the same IP addresses frequently result in the new feed being automatically removed shortly after creation, indicating an underlying system rigidity.

What email marketers say

Email marketers frequently encounter difficulties when attempting to update or change JMRP FBL complaint addresses within the Microsoft SNDS portal. The primary pain points revolve around the lack of direct editing functionality and the apparent instability when trying to establish new feeds for existing IP ranges. This often leads to a reliance on unresponsive support channels, adding significant overhead to what should be a routine administrative task for managing email blocklists.

Marketer view

Email marketer from Email Geeks highlights the inability to edit or manage existing JMRP FBL feeds within SNDS, noting that even new feeds with the same IPs are often automatically removed after a short period, posing a significant challenge. This system behavior complicates routine updates to complaint addresses.

March 27, 2020 - Email Geeks

Marketer view

Email marketer from Email Geeks describes a frustrating experience with Microsoft support channels, where the general Outlook ticketing form redirects to msn-snds@microsoft.com, which then becomes unresponsive. This leaves users without a clear path for resolution when trying to manage their JMRP feeds.

March 27, 2020 - Email Geeks

What the experts say

Industry experts concur that updating JMRP FBL complaint addresses through Microsoft SNDS is not straightforward due to limitations in the system's design. The consensus indicates that direct editing functionality for existing feeds is absent, often requiring a complex process of deactivating and reactivating feeds, which itself can be problematic. Experts also highlight the challenges in getting timely responses from Microsoft's dedicated SNDS support channels, advising senders to be persistent and explore all available avenues.

Expert view

Deliverability expert from Email Geeks advises persistence when contacting msn-snds@microsoft.com, acknowledging that staffing changes or external factors (like a pandemic) can significantly delay response times. They emphasize that repeated outreach may be necessary.

March 27, 2020 - Email Geeks

Expert view

Deliverability expert from Email Geeks suggests a practical workaround for immediate feedback loop management. They recommend checking if the current complaint address can be accessed or forwarded temporarily while awaiting official updates through SNDS.

March 27, 2020 - Email Geeks

What the documentation says

Official documentation for Microsoft's SNDS and JMRP largely focuses on the purpose of these services (providing senders with complaint data and IP reputation information) and the initial setup process. However, specific instructions or a clear pathway for updating existing complaint addresses are notably absent or difficult to find. This gap in documentation often leaves senders to navigate complex support channels or rely on community insights for solutions.

Technical article

Microsoft documentation on SNDS outlines its purpose as providing senders with data on their IP reputation and complaint rates. This information is intended to help identify and resolve deliverability issues by offering insights into how their mail is perceived by Microsoft's systems.

June 1, 2023 - Microsoft Docs

Technical article

An article on feedback loops describes JMRP (Junk Mail Reporting Program) as Microsoft's system for reporting spam complaints directly back to the sender. It highlights that this program facilitates list hygiene by enabling senders to remove users who mark their mail as spam.

July 15, 2023 - Campaign Cleaner

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