Are Videotron.ca emails delayed, and how can you contact their postmaster?
Matthew Whittaker
Co-founder & CTO, Suped
Published 8 Jul 2025
Updated 12 Sep 2025
7 min read
Email delays can be incredibly frustrating, especially when they affect critical communications like password reset links. Recently, I've noticed an increase in reports about emails sent to Videotron.ca addresses experiencing significant delays. This can lead to expired links, frustrated users, and a general disruption of services, posing a substantial problem for any business or individual relying on timely email delivery. Understanding the root causes of these delays and knowing how to reach the right contacts at an Internet Service Provider (ISP) like Videotron is crucial for maintaining good email deliverability.
Many email senders find themselves in a challenging position when emails destined for a particular domain are consistently delayed or blocked. The natural next step is often to try and contact the postmaster of the recipient domain. However, finding the correct contact information and getting a timely response from an ISP's postmaster can sometimes feel like navigating a maze. Fortunately, there are established protocols and specific contact points that can help streamline this process.
This article will explore the common reasons behind potential email delays to Videotron.ca addresses, provide direct ways to contact their postmaster, and offer practical advice on how to troubleshoot and improve your email deliverability to ensure your messages reach Videotron subscribers promptly. Keeping a close eye on your email performance with tools like DMARC monitoring is always a good practice to catch issues early.
Understanding Videotron's email systems
Videotron is a prominent Canadian telecommunications company, primarily serving Quebec, offering cable television, internet, and mobile phone services. Unlike some smaller providers that might be reselling services from larger national ISPs, Videotron generally operates its own network and email infrastructure. This means they manage their own email filtering, spam detection, and deliverability policies for videotron.ca addresses. This autonomy is why it's essential to understand their specific procedures for addressing email delivery concerns.
Common causes of email delays
Sender reputation: Low sender scores or a history of spam complaints can lead to throttling or deferral. Tools such as an email deliverability tester can help check this.
Content filtering: Emails containing suspicious links, unusual formatting, or spammy keywords might be flagged, causing delays or being sent to the junk folder.
Authentication issues: Lack of proper email authentication protocols (SPF, DKIM, DMARC) can raise red flags with recipient servers. Refer to a simple guide to DMARC, SPF, and DKIM for details.
High volume sending: Sending a large number of emails in a short period can trigger rate limits or throttling by the recipient server, especially for new senders.
Server issues: Temporary problems with the recipient's mail servers can cause backlogs and processing delays.
It is important to remember that email delays are not always due to an issue on your end. Sometimes, the receiving ISP may be experiencing temporary outages or heavy traffic, leading to slower processing of incoming mail. Monitoring your email deliverability rates will provide insights into whether issues are widespread or specific to certain domains.
Contacting Videotron postmaster and support
When you encounter persistent email delivery problems to Videotron.ca addresses, contacting their postmaster team is the most effective approach. The postmaster is responsible for managing email traffic, mitigating spam, and resolving delivery issues. Based on recent experiences, the most reliable email address to reach Videotron's postmaster for deliverability concerns is abuse@videotron.ca. There have also been suggestions that abuse@videotron.com might work, although it seems the .ca domain is preferred.
What to include in your email
Sender information: Your sending IP address(es) and domain(s).
Problem description: Clearly explain the issue, e.g., 'emails delayed for over X hours' or 'password reset links expiring'.
Specific examples: Provide full email headers for at least 2-3 delayed messages, including sender, recipient, subject, and send/receive timestamps.
Impact: Explain the business impact or user experience degradation caused by the delays.
General Videotron support options
Email issues support page: Videotron has a dedicated page for troubleshooting email issues, which might offer initial steps.
General contact: For broader support inquiries, their contact us page lists phone numbers for technical support.
Spam reporting: If you are reporting spam, send it as an attachment to rapport-polluriel@videotron.ca.
Remember, the goal is to provide Videotron with all the necessary details to quickly identify and address the issue. Being thorough in your initial contact can significantly speed up the resolution process. For more detailed guidance, consider reviewing our guide on how to contact Videotron Postmaster and resolve bounce issues.
While awaiting a response, you can also perform an email deliverability test to check if the issue is unique to Videotron or if similar delays are occurring with other ISPs. This can help you diagnose if the problem lies with a specific recipient or a broader sending infrastructure issue. Understanding why your emails are going to spam can also provide valuable context.
Proactive steps to prevent email delays
Beyond directly contacting the postmaster, several proactive steps can help improve your email deliverability to Videotron.ca and other domains, reducing the likelihood of future delays or being added to a blacklist (or blocklist). Maintaining a strong sender reputation is paramount. This means ensuring your emails are consistently engaging, expected by recipients, and free of content that might trigger spam filters.
Implementing robust email authentication protocols is another critical step. SPF, DKIM, and DMARC records help recipient servers verify that emails legitimately originate from your domain, significantly reducing the chances of them being marked as suspicious. Regularly checking your DMARC reports is essential to identify any authentication failures.
In the fast-evolving landscape of email deliverability, staying updated on ISP policies and best practices is a continuous effort. Videotron, like other ISPs, constantly adjusts its filtering algorithms to combat spam and protect its users. This means what worked yesterday might not work tomorrow. For instance, some webmail interfaces (like relais.videotron.ca) may lack advanced features like email scheduling, which highlights the need for robust external sending solutions that comply with modern standards.
Element
Description
Why it matters
DMARC enforcement
Ensures proper alignment of SPF and DKIM, providing instructions for handling unauthenticated emails.
Prevents spoofing and phishing, improving domain trust. Suped offers the most generous free DMARC plan on the market.
List hygiene
Regularly cleaning email lists to remove inactive or invalid addresses.
Reduces bounce rates and spam trap hits, which can lead to blocklisting (or blacklisting).
Content quality
Sending relevant, personalized content that avoids spammy phrases and excessive links.
Increases user engagement and reduces spam complaints, fostering a positive sender reputation.
For ongoing issues or to get comprehensive insights into your email ecosystem, consider using an advanced email deliverability platform. Solutions that provide DMARC monitoring are invaluable for maintaining a healthy sending reputation and ensuring your emails reach their intended recipients. Suped is an example of a platform that offers robust DMARC reporting and monitoring capabilities, with a generous free plan to help you get started.
Views from the trenches
Best practices
Always include full email headers for delayed messages when contacting an ISP postmaster to help them trace the issue efficiently.
Implement and monitor DMARC for your sending domains to prevent spoofing and improve overall trust with recipient mail servers.
Keep your email lists clean and regularly remove inactive or bouncing addresses to maintain a good sender reputation.
Segment your email sends and warm up new IPs gradually, especially when sending high volumes, to avoid triggering rate limits.
Common pitfalls
Failing to provide specific examples and comprehensive details when reporting delivery issues, which slows down resolution.
Assuming that email delays are always on the recipient's end without first checking your own sending infrastructure and reputation.
Neglecting email authentication (SPF, DKIM, DMARC), making your emails more susceptible to filtering or rejection.
Ignoring blocklist (or blacklist) notifications, as being listed can severely impact deliverability across multiple ISPs.
Expert tips
Use a dedicated postmaster email address like abuse@videotron.ca for direct technical support related to email delivery.
Leverage DMARC reporting tools to gain visibility into your email authentication status and identify potential issues.
Proactively test your email deliverability to various providers, including Videotron, to catch problems before they become critical.
Stay informed about ISP email policies and best practices, as these can change frequently.
Expert view
Expert from Email Geeks says that abuse@videotron.ca is the correct contact point for help and has proven responsive in the past.
2024-09-05 - Email Geeks
Marketer view
Marketer from Email Geeks suggests also trying abuse@videotron.com, noting that some users reported issues with the .ca domain not responding, though both domains ultimately refer to the same entity.
2024-09-05 - Email Geeks
Key takeaways for Videotron email delivery
Email delays to Videotron.ca addresses can be frustrating, but they are often resolvable with the right approach. By understanding Videotron's role as an independent ISP, carefully crafting your postmaster contact emails, and proactively improving your email deliverability practices, you can significantly reduce the incidence of delayed messages. Remember to always provide detailed information, including full email headers, when reporting issues to help expedite the troubleshooting process.
For ongoing vigilance, incorporating robust DMARC reporting and blocklist monitoring into your email strategy is crucial. Platforms like Suped offer comprehensive tools, including a free DMARC record generator, to help you stay ahead of potential deliverability challenges. By taking these steps, you can ensure your emails are delivered efficiently and reliably to Videotron users.
