Suped

What is the email deliverability impact of domain rebranding when keeping existing warm IPs?

Summary

When undergoing a domain rebranding, email deliverability is significantly impacted, even if existing warm IP addresses are retained. This is because domain reputation is largely separate from IP reputation and is increasingly considered by Internet Service Providers (ISPs) as the primary identifier for sender trust. A new domain effectively starts with no reputation, necessitating a distinct and careful warm-up process. ISPs, including major ones like Google and Microsoft, will initially scrutinize emails from the new domain due to its lack of historical sending data and established trust. Authentication protocols such as DKIM and DMARC are inherently domain-centric, reinforcing the need for proper configuration and a fresh evaluation by receiving systems. While warm IPs provide a foundational benefit, they do not negate the requirement to build a positive sending history for the new domain.

Key findings

  • Distinct Reputations: Domain reputation is a crucial and often more significant factor in deliverability than IP reputation, particularly for bulk senders.
  • Zero Reputation Start: A new domain, regardless of the warmth of its associated IPs, begins with no established reputation and is treated as a new sender identity by ISPs.
  • Increased Scrutiny: ISPs, including Google and Microsoft, subject new domains to heightened scrutiny due to the absence of historical sending data and engagement signals.
  • Domain-Centric Authentication: Email authentication protocols like DKIM and DMARC are fundamentally tied to the sending domain, requiring proper configuration and a fresh evaluation for the new domain.
  • Gmail's Specificity: Google's systems consider the combination of IP and domain; new IP/domain pairs may face temporary challenges as Google validates their relationship.

Key considerations

  • Gradual Warm-up: Employ a slow, methodical warm-up strategy for the new domain, akin to warming a new IP, focusing on gradually increasing sending volume.
  • Engaged Audience First: Prioritize sending initial volumes to your most active and engaged subscribers to build positive reputation signals.
  • Continuous Monitoring: Rigorously track key delivery metrics, such as open rates, click-through rates, bounce rates, and spam complaint rates, for the new domain.
  • Subscriber Communication: Inform your audience about the domain change beforehand to reduce confusion and encourage continued engagement.
  • Patience is Key: Recognize that building a strong domain reputation takes time and sustained effort, especially for larger recipient databases.

What email marketers say

16 marketer opinions

While warm IP addresses offer a foundational advantage during a domain rebranding, the consensus among email deliverability experts is that domain reputation stands as a distinct and often more critical factor. Internet Service Providers, or ISPs, perceive a new domain as an entirely new sender identity, effectively starting its reputation from scratch. This means that even with established IPs preventing immediate blocking, the new domain requires a dedicated and meticulous warm-up process to build trust, as it lacks historical sending data and positive engagement signals. ISPs, particularly major ones like Google, will apply initial scrutiny to mail from the rebranded domain, necessitating a gradual ramp-up of sending volume and careful monitoring of deliverability metrics.

Key opinions

  • Domain Reputation's Weight: Domain reputation often carries more weight than IP reputation for ISPs, serving as the primary identifier for sender trust.
  • New Identity, New Trust: A rebranded domain starts as a new sender identity to ISPs, requiring its own trust-building process irrespective of warm IPs.
  • Initial Scrutiny: Lacking historical sending data and engagement signals, new domains face heightened scrutiny and skepticism from spam filters.
  • Varied Deliverability: Performance with a new domain can differ greatly across various ISPs and even within a single provider, making consistent monitoring crucial.

Key considerations

  • Implement a Gradual Warm-up: Even with warm IPs, rigorously follow a slow and deliberate warm-up schedule for the new domain, incrementally increasing sending volume to build trust with ISPs.
  • Prioritize DKIM Setup: Configure DKIM meticulously for the new domain, as this authentication method is heavily weighted by ISPs for domain reputation.
  • Engage Top Subscribers First: Initiate sending to your most active and engaged subscribers to generate positive early signals for the new domain's reputation.
  • Communicate Domain Change: Proactively inform your audience about the domain rebrand to prevent confusion, minimize spam complaints, and encourage continued engagement.
  • Consider Parallel Sending: For large or sensitive campaigns, consider a brief period of parallel sending from both the old and new domains to ease the transition and build the new domain's trust gradually.
  • Monitor and Adapt: Continuously track key deliverability metrics like open rates, bounce rates, and complaint rates, adjusting your strategy as needed, particularly for challenging ISPs like Gmail.

Marketer view

Email marketer from Email Geeks explains that you should warm the new domain, but using the same IPs will likely be in your favor due to their existing reputation.

20 Aug 2024 - Email Geeks

Marketer view

Email marketer from Email Geeks shares their experience with rebranding, advising a slow warm-up, tracking delivery KPIs, and informing members about the domain switch to encourage opens. They also agree that using the same IP should be favorable, but note that performance can vary significantly depending on the sending domain.

26 Oct 2023 - Email Geeks

What the experts say

3 expert opinions

Retaining existing warm IP addresses during a domain rebranding provides a partial benefit, yet experts consistently emphasize that the primary deliverability challenge lies with building a new domain reputation. Domain reputation, distinct from IP reputation, is now arguably the more crucial factor for email deliverability, particularly for bulk senders. Therefore, despite having pre-warmed IPs, the new domain essentially starts its sender reputation from zero. ISPs, including major players like Google, consider the unique combination of IP and domain. This means that new domain-IP pairs will face initial scrutiny and require time for validation, impacting short-term deliverability as trust and a positive sending history are established for the rebranded domain.

Key opinions

  • Domain Reputation's Priority: Domain reputation is now widely considered more important than IP reputation, especially for bulk email senders, determining sender trust.
  • Fresh Start for Domains: A rebranded domain begins with no prior reputation, meaning it must build trust from scratch with ISPs, even if the underlying IPs are warm.
  • IP-Domain Pair Scrutiny: Gmail, in particular, evaluates the combination of IP and domain; new pairings may encounter temporary deliverability issues while Google validates their legitimacy.
  • Necessity of Trust Building: Despite warm IPs, a new domain requires time and consistent positive sending behavior to establish a favorable reputation with various Internet Service Providers.

Key considerations

  • Strategic Domain Warm-up: Plan a deliberate and gradual warm-up process specifically for the new domain, similar to how new IP addresses are warmed, to build a positive sending history.
  • Expect Initial Challenges: Prepare for a potential short-term decline in deliverability rates, especially with major mailbox providers like Google, as the new domain establishes its reputation.
  • Monitor and Adapt: Closely monitor deliverability metrics for the new domain and be prepared to adjust sending volumes and strategies based on performance and ISP feedback.
  • Patience in Building Trust: Understand that successfully building a strong and trusted domain reputation is a process that requires sustained effort and time.

Expert view

Expert from Email Geeks explains that Gmail specifically considers IP and domain combinations, and new IP/domain pairs can face short-term challenges even if both are warm, as Google needs time to validate them.

14 Jun 2024 - Email Geeks

Expert view

Expert from Spam Resource explains that while historically IP reputation was paramount, today domain reputation is arguably more important for deliverability, especially for bulk senders. Therefore, even with existing warm IPs, a domain rebranding will likely necessitate building a new domain reputation from scratch, which will impact deliverability.

4 Nov 2024 - Spam Resource

What the documentation says

3 technical articles

The core impact of a domain rebranding on email deliverability, even with warm IP addresses, stems from the necessity to establish a new domain reputation from the ground up. This is because domain reputation is a distinct and often more influential factor than IP reputation for Mail Transfer Agents, MTAs, and Internet Service Providers, ISPs, serving as the primary identifier of sender legitimacy. As documented by Google and Microsoft, a new domain is treated as a fresh sender identity, subjecting it to heightened scrutiny and requiring it to build trust and a positive sending history independently. Furthermore, critical authentication protocols such as DMARC are inherently domain-centric, necessitating new DNS configurations and a fresh evaluation by receiving servers, thereby reinforcing the 'start from zero' reality for the new domain's trustworthiness.

Key findings

  • Distinct Reputation Systems: Both Google and Microsoft explicitly maintain separate reputation scores for IPs and domains, highlighting the domain's independent importance in deliverability.
  • Domain as Trust Anchor: Email authentication standards like DMARC are inherently domain-specific, establishing the sending domain as the core identifier for trust and authenticity, rather than the IP.
  • Reputation from Scratch: A rebranded domain begins its journey with zero established reputation, necessitating a full trust-building process with receiving servers regardless of existing IP warmth.
  • Heightened ISP Scrutiny: ISPs will apply increased scrutiny to emails from a new domain due to its lack of historical sending patterns and engagement data, even when sent from warm IPs.

Key considerations

  • Prioritize Domain Authentication: Ensure all required domain-based authentication records-SPF, DKIM, and DMARC-are accurately configured and validated for the new domain from day one.
  • Dedicated Domain Warm-up: Undertake a methodical warm-up strategy specifically for the new domain, gradually increasing sending volume to engaged recipients to build positive signals.
  • Continuous Performance Monitoring: Utilize postmaster tools and analytics to closely track the new domain's deliverability performance, paying close attention to inbox placement, bounce rates, and spam complaints.
  • Proactive Subscriber Awareness: Inform your audience about the domain change in advance to minimize confusion, prevent misidentification as spam, and maintain engagement rates.

Technical article

Documentation from Google Support explains that Google Postmaster Tools provides separate dashboards for 'IP reputation' and 'Domain reputation,' indicating they are distinct entities. A new domain will have to build its own reputation from scratch, and a low domain reputation can lead to emails being sent to spam or rejected, regardless of the IP's warmth.

17 Apr 2024 - Google Support

Technical article

Documentation from Microsoft Learn references domain and IP reputation distinctly. While warm IPs offer a better starting point, a new domain must establish its own trust with Microsoft's filters. A sudden change in sender domain, even when keeping familiar IPs, can trigger increased scrutiny from their anti-spam systems.

30 Jan 2024 - Microsoft Learn

Start improving your email deliverability today

Sign up