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How should 4xx mail errors be handled and when should they be considered bounces?

Summary

Understanding how to handle 4xx mail errors is crucial for maintaining good email deliverability. These errors, often referred to as soft bounces, indicate a temporary failure in email delivery, suggesting that the email server was unable to deliver the message on the first attempt but might succeed later. Unlike 5xx errors (hard bounces) which signify permanent delivery failures, 4xx errors imply a transient issue. The key challenge for email senders is discerning when a temporary issue becomes a permanent one, thereby impacting sender reputation and campaign effectiveness.

What email marketers say

Email marketers often grapple with the practical implications of 4xx errors, balancing the desire for optimal deliverability with the operational overhead of managing temporary failures. Their perspectives tend to focus on actionable strategies for reducing bounces and maintaining list hygiene, particularly as these errors can sometimes precede more serious deliverability issues.

Marketer view

Marketer from Email Geeks observes that 4xx error codes appear frequently in their bounce reports, creating uncertainty regarding appropriate handling. They suggest focusing on identifying patterns in specific messages and behaviors to inform bounce management strategies.

21 Jan 2019 - Email Geeks

Marketer view

Marketer from Mautic Forums shares their challenge of wanting to mark emails as failed after a single bounce, rather than continuing retries. They are looking for a method to avoid multiple attempts, indicating a desire for more immediate suppression based on initial bounce signals.

20 Feb 2025 - Mautic Forums

What the experts say

Experts in email deliverability, particularly those involved in Mail Transfer Agent (MTA) operations and anti-spam efforts, offer insights grounded in technical specifications and real-world system behavior. Their advice often steers towards pragmatic solutions that leverage the underlying architecture of email delivery, cautioning against over-engineering or premature conclusions about 4xx errors.

Expert view

Expert from Email Geeks advises against classifying 4xx deferrals as immediate bounces, recommending that senders allow their Mail Transfer Agents (MTAs) to handle retries until a definitive delivery failure (a 5xx error) occurs. This approach relies on the MTA's built-in retry mechanisms, which are often configurable over several days.

20 Jan 2019 - Email Geeks

Expert view

Expert from Spam Resource explains that temporary failures, often denoted by 4xx codes, typically mean the recipient server cannot accept the mail right now due to transient issues. They highlight that such errors do not indicate a permanently invalid address, thus necessitating retries.

12 Mar 2024 - Spam Resource

What the documentation says

Official documentation and technical guides provide the foundational understanding of SMTP error codes and their intended handling. They outline the standard protocols for transient versus permanent failures, emphasizing the role of the sending Mail Transfer Agent (MTA) in managing retries before an error is escalated to a permanent bounce.

Technical article

Documentation from Twilio states that a soft bounce is typically indicated by a 4xx SMTP error code in email bounce reports. It clarifies that common reasons for a soft bounce include a full mailbox, the recipient server being temporarily unavailable, or the message size exceeding limits.

20 Jan 2025 - Twilio

Technical article

Documentation from Rackspace Technology Documentation defines a 4xx bounce as a temporary failure, explaining that a temporary condition has prevented the email from being delivered. It emphasizes that the error is likely to resolve, and retries are expected to succeed.

10 Mar 2024 - Rackspace Technology Documentation

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