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Summary

Effective email deliverability hinges significantly on managing sending speed and volume, with a strong emphasis on consistent, predictable patterns and gradual increases, particularly for new senders. A foundational practice is 'IP warm-up,' where new dedicated IP addresses and sending domains slowly increase their email volume over time. This process builds a positive sender reputation with Internet Service Providers, helping them recognize legitimate sending behavior. Conversely, sudden, large spikes in email volume or erratic sending patterns are often flagged as suspicious, leading to emails being throttled, deferred, or sent directly to spam folders, regardless of content quality. Optimal sending rates are not static; they vary widely based on the recipient's Mail Exchanger, the sender's reputation, and real-time server load. Therefore, continuous monitoring of sending logs and adapting to ISP feedback is crucial. Senders with strong reputations are generally permitted higher sending volumes and speeds, underscoring the importance of sending high-quality, engaging content to a well-maintained, engaged subscriber list. Implementing robust retry logic for temporary rejections also ensures messages eventually reach their destination without overwhelming recipient servers.

Key findings

  • IP Warm-up is Mandatory: IP warm-up is a fundamental and critical deliverability best practice for new IP addresses and sending domains. It involves starting with low volumes and gradually increasing them to build sender trust with ISPs.
  • Reputation Dictates Speed Limits: Sender reputation directly impacts the sending speed and volume that ISPs will accept. Higher reputation allows for higher rates, while poor reputation leads to throttling or blocking.
  • Inconsistency Harms Deliverability: Sudden, uncharacteristic bursts of email volume, or erratic sending patterns, are red flags for ISPs and significantly increase the likelihood of emails being throttled, blocked, or marked as spam.
  • Optimal Rates Are Dynamic: There isn't a universal 'best' sending rate; optimal speeds are dynamic and depend on the recipient's MX, your sender reputation, technical details, and current server load. Continuous monitoring of logs and ISP feedback is necessary to determine appropriate rates.
  • ISP Throttling Prevents Overload: ISPs and email service providers implement SMTP rate limits and internal throttling mechanisms to prevent spam and server overload. Exceeding these limits can result in temporary blocks or a damaged sender reputation.

Key considerations

  • Gradual Volume Increase: For new dedicated IP addresses or sending domains, a gradual 'warm-up' period is essential. Slowly increase your email sending volume over several weeks to build a positive sender reputation with Internet Service Providers, preventing initial high volumes from being flagged as spam.
  • Consistency is Key: Maintain a consistent and predictable email sending volume and cadence. Sudden, large spikes in sending activity can signal suspicious behavior to ISPs and lead to emails being blocked or sent to spam folders, regardless of content quality. Erratic sending patterns can raise red flags.
  • Monitor and Adapt to ISP Limits: Understand that acceptable sending rates vary wildly by Mail Exchanger (MX), sender reputation, and load. Monitor your logs to determine optimal sending rates, paying attention to the number of open connections and recipients per minute. If you receive messages about sending too fast, reduce your connections; if successful, you can incrementally increase volume or connections to test limits.
  • Reputation Influences Limits: Modern filters factor sender reputation into rate limits. Senders with strong, positive reputations can typically send significantly more volume than those with average or poor practices. Focusing on high-quality content and engaged recipients helps maintain and potentially increase your sending quotas.
  • Implement Retry Logic: Be prepared for temporary throttling or deferrals by ISPs. Implement robust retry logic in your sending applications to gracefully handle these temporary rejections. This ensures messages are eventually delivered without overwhelming recipient servers and promotes a more controlled sending speed.
  • Connection Management: Start with a conservative number of connections per IP, for example, 20-50, and 5-10 emails per connection, dropping connections as soon as they are done. While you can test higher limits, consider capping the absolute number of connections, for instance, never exceeding 100, to avoid overwhelming ISPs.

What email marketers say

10 marketer opinions

Building on the foundation of consistent patterns and gradual volume increases, effective email deliverability also demands meticulous attention to sending speed management, especially the technical interplay of open connections and recipients per minute. For all senders, particularly those new to a domain or IP, the warm-up process remains critical; it involves starting with minimal daily sends to highly engaged subscribers and progressively scaling up. This deliberate approach allows Internet Service Providers (ISPs) to observe and trust the sender's legitimate behavior. Conversely, any sudden, large increases in sending volume or inconsistent cadences are red flags for ISPs, frequently resulting in emails being blocked or routed to spam folders, irrespective of their quality. Because acceptable sending rates fluctuate significantly based on the recipient's Mail Exchanger (MX), sender reputation, and real-time network conditions, proactively managing these sending rates is a core component of deliverability optimization for Email Service Providers (ESPs) and those overseeing their own Mail Transfer Agents (MTAs).

Key opinions

  • Warm-up Engagement Focus: For new sending domains and IPs, initiating the warm-up process by sending small, consistent volumes to highly engaged subscribers is crucial for establishing positive sender reputation.
  • Predictable Volume is Critical: Maintaining a consistent and predictable email sending volume is paramount for good deliverability, as sudden, large spikes are perceived as suspicious by ISPs and lead to negative outcomes.
  • ISPs Monitor Sending Patterns: Internet Service Providers actively monitor sender activity and patterns, using this data to assess reputation; erratic or rapidly increasing volumes can trigger spam filters and harm inbox placement.
  • Technical Rate Management: Optimizing email sending speed involves managing specific technical metrics, such as the number of open connections to each Mail Exchanger and the recipients per minute over each connection.

Key considerations

  • Prioritize Engaged Subscribers for Warm-up: When warming up a new domain or IP, begin sending to your most engaged subscribers with very low daily volumes, gradually increasing over time to build trust with mailbox providers.
  • Establish a Regular Sending Cadence: Aim for a regular and predictable sending schedule. Avoid large, sporadic bursts of emails, as inconsistent behavior raises red flags with ISPs and increases the likelihood of messages being filtered as spam.
  • Monitor Technical Sending Metrics: Pay close attention to the number of open connections to recipient MX servers and the rate of recipients per minute. These technical details are vital for fine-tuning sending speed and adapting to varying ISP limits.
  • Benchmark Against Similar Traffic: To determine acceptable sending rates, compare your current rates with those used by others who handle similar traffic volumes to the same recipient domains, which can provide valuable insights for optimization.

Marketer view

Email marketer from Email Geeks explains that the important numbers for email sending are the number of open connections to each MX and the number of recipients per minute over each connection. He notes that acceptable rates vary wildly by MX, reputation, technical details, and load, making general stats hard to obtain. He suggests comparing rates used by others for similar traffic to the same domains, and highlights that managing these rates is a core part of delivery optimization for ESPs or those managing their own MTA.

8 Sep 2024 - Email Geeks

Marketer view

Email marketer from MailerLite Blog shares that a structured email warm-up plan is crucial for new sending domains and IPs. They advise starting with small, consistent sending volumes to highly engaged subscribers and gradually increasing the volume daily or weekly, which helps establish a positive sender reputation with Internet Service Providers (ISPs).

1 Feb 2024 - MailerLite Blog

What the experts say

5 expert opinions

Building on the principle of consistent, gradual volume increases, expert advice on email sending speed for deliverability emphasizes the practical, real-time management of connections and email flow. Senders should actively monitor their sending logs, using observations about queue filling and ISP feedback to dynamically adjust sending rates. A key insight is that sender reputation profoundly influences accepted sending speeds; highly reputable senders can sustain significantly higher volumes than those with average practices. For new senders and IP addresses, a meticulous warm-up process with controlled, gradual volume increases is paramount. Disregarding ISP acceptance rates or pushing too much volume too quickly, particularly from new IPs, consistently leads to mail throttling, blocking, and damage to sender reputation. Establishing an appropriate number of connections per IP and setting absolute connection limits are critical technical aspects for maintaining good deliverability and respecting ISP infrastructure.

Key opinions

  • Log Monitoring Guides Speed: Optimal sending rates are primarily determined by actively reading your sending logs, especially when queues begin to fill, to understand real-time ISP acceptance rates and adjust your connection and email volume accordingly.
  • Reputation Impacts Rate Limits: Sender reputation is a crucial factor in how ISPs determine acceptable sending speeds and volumes. Senders with strong, positive reputations are granted significantly higher rate limits compared to those with average or poor sending practices.
  • Rapid Volume Triggers Filters: Pushing email volume too quickly, particularly from new IP addresses or without heeding ISP feedback, can immediately trigger spam filters, leading to mail being throttled or outright blocked.
  • Controlled Speed Builds Trust: Maintaining a controlled and gradually increasing sending speed, especially during IP warm-up, is essential for building a positive sending reputation, establishing trust with ISPs, and ensuring consistent deliverability.

Key considerations

  • Start Conservatively, Adjust Actively: Begin with a conservative number of connections, for example, 20-50 per IP, and send 5-10 emails per connection, closing connections promptly. Continuously monitor your sending logs to observe queues and ISP feedback, then adjust your connection and email rates accordingly.
  • Respect ISP Feedback and Limits: If you receive messages indicating you are sending too fast, immediately reduce your connections or email volume. Conversely, if sending is successful, you can incrementally test higher volumes or more connections, but always respect the observed ISP acceptance rates and recipient preferences.
  • Set Absolute Connection Caps: While testing higher rates is valuable, it's wise to implement an absolute maximum number of connections, such as never exceeding 100, to prevent overwhelming Internet Service Providers and safeguard your sender reputation.
  • Prioritize Controlled Volume for New IPs: For new IP addresses, strictly adhere to a gradual warm-up strategy. Sending too much mail too quickly from a nascent IP significantly increases the risk of being blocked, as it prevents ISPs from observing consistent, trustworthy sending behavior.

Expert view

Expert from Email Geeks explains that most senders determine optimal sending rates by reading their logs when queues are filling up. She suggests starting with 20-50 connections per IP and sending 5-10 emails per connection, advising to drop connections as soon as they are done. She adds that if you encounter messages about sending too fast, you should reduce connections, but if sending successfully, you can try more emails or connections to see how much the ISPs will accept. She also clarifies that modern filters factor reputation into rate limits, meaning senders with good practices can send significantly more volume than those with average practices, and recommends limiting the absolute number of connections, for example, never going above 100.

23 Jan 2022 - Email Geeks

Expert view

Expert from Spam Resource explains that new senders need to warm up new IPs by gradually increasing sending volume. Sending too much mail too quickly from a new IP can trigger spam filters and lead to blocked mail, highlighting the importance of controlled sending speed to build a positive sending reputation and ensure deliverability.

23 Mar 2024 - Spam Resource

What the documentation says

6 technical articles

Further expanding on the critical role of controlled sending, email deliverability best practices uniformly emphasize the importance of a deliberate and consistent sending speed to cultivate a strong sender reputation and ensure inbox placement. Major email providers like SendGrid, Amazon SES, Google, and Microsoft consistently advocate for gradual volume increases, particularly during the essential IP warm-up phase for new dedicated IPs. This measured approach builds trust with Internet Service Providers (ISPs), enabling them to recognize legitimate sending behavior. Conversely, any abrupt spikes in email volume or erratic sending patterns are universally flagged as suspicious, leading to messages being throttled, blocked, or misclassified as spam by mechanisms like Exchange Online Protection (EOP) and general SMTP rate limits. Senders must actively respect these ISP-imposed limits, understanding that exceeding them can severely damage reputation. Furthermore, integrating robust retry logic into sending applications is crucial for gracefully handling temporary rejections, ensuring eventual delivery without overwhelming recipient servers and supporting a controlled, responsible sending pace.

Key findings

  • Provider Consensus on Gradual Sending: Leading email platforms like SendGrid, Amazon SES, Google, and Microsoft all reinforce that gradual, consistent increases in sending volume are fundamental for building and maintaining positive sender reputation.
  • Reputation Drives Sending Quotas: Mailbox providers dynamically adjust sending quotas and limits based on a sender's established reputation. A strong reputation allows for higher volumes, while a poor one leads to restrictions.
  • Abrupt Volume Spikes are Detrimental: Sudden, uncharacteristic bursts of email volume negatively impact sender score and significantly increase the likelihood of emails being throttled, blocked, or filtered to spam.
  • ISP Rate Limits are Enforced: Internet Service Providers actively implement SMTP rate limits to prevent server overload and combat spam, requiring senders to pace their emails and avoid aggressive bursts to prevent blocks and reputation damage.
  • Retry Logic is Essential for Reliability: Implementing robust retry logic in sending applications is a critical best practice, allowing senders to gracefully handle temporary email deferrals and ensure eventual delivery without overwhelming recipient servers.

Key considerations

  • Adhere to IP Warm-up Protocols: For new dedicated IP addresses, follow documented warm-up procedures, such as those recommended by SendGrid, by gradually increasing sending volume over several weeks to build a positive sender reputation and prevent initial filtering.
  • Prioritize Consistent Sending Patterns: Maintain a predictable and consistent email sending cadence. Avoid large, sudden spikes in volume, as these are often interpreted as suspicious behavior by providers like Google Postmaster Tools and Exchange Online Protection, leading to deliverability issues.
  • Respect ISP and Mailbox Provider Limits: Be aware of and respect the dynamic sending quotas and rate limits set by ISPs and mailbox providers, as highlighted by Amazon SES and Server Fault. Pacing email sending is crucial to avoid temporary blocks or long-term reputation damage.
  • Focus on Engaged Recipients and Quality Content: To maintain and potentially increase sending quotas, consistently send high-quality, relevant content to engaged recipients. This practice, advocated by Amazon SES, is key to building and preserving a strong sender reputation.
  • Integrate Robust Retry Mechanisms: Design your sending system to include robust retry logic for temporary rejections and throttles, as advised by SendGrid's API documentation. This ensures that emails are eventually delivered without repeatedly overwhelming recipient servers.

Technical article

Documentation from SendGrid Docs explains that new dedicated IP addresses require a gradual 'warm-up' period, where email sending volume is slowly increased over several weeks. This process helps build a positive sender reputation with ISPs, ensuring better deliverability by preventing initial high volumes from being flagged as spam.

24 Dec 2023 - SendGrid Docs

Technical article

Documentation from Amazon SES Developer Guide explains that sending quotas are dynamically adjusted based on sender reputation and usage. To maintain and potentially increase these quotas, senders should focus on sending high-quality content to engaged recipients, gradually increasing sending volume rather than sending large bursts, which helps build a positive reputation.

7 Jun 2022 - Amazon SES Developer Guide

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