Segmenting transactional email sends by provider is generally not a recommended or common strategy for improving deliverability. Most email marketing experts and documentation from major Email Service Providers (ESPs) indicate that an ESP's Mail Transfer Agent (MTA) is designed to efficiently manage mail distribution to various mailbox providers, negating the need for manual segmentation. Transactional emails, by their nature, are expected and less prone to filtering than marketing emails, typically achieving high deliverability when core best practices, such as maintaining a strong sender reputation, proper authentication (SPF, DKIM, DMARC), and low complaint rates, are followed. Provider-specific segmentation is only considered by very high-volume senders as a rare, reactive measure in response to persistent, severe issues like throttling or blocking from a particular Internet Service Provider (ISP), rather than as a standard proactive deliverability improvement tactic.
9 marketer opinions
Segmenting transactional email sends by provider, like separating Gmail users from Yahoo users, offers virtually no deliverability benefits as a general strategy. Experts widely agree that an Email Service Provider's (ESP) Mail Transfer Agent (MTA) is already designed to efficiently manage mail distribution to various mailbox providers at optimal rates. Transactional emails are inherently high-priority and expected by recipients, meaning their deliverability is primarily ensured by foundational practices: maintaining a strong sender reputation, robust authentication via SPF, DKIM, and DMARC, and consistently low spam complaint rates. While provider-specific adjustments might be considered by very high-volume senders, this is an exceedingly rare, reactive measure to address specific, persistent throttling or blocking issues from a particular Internet Service Provider (ISP), not a proactive method for general deliverability improvement.
Marketer view
Marketer from Email Geeks explains that segmenting email sends by provider, such as sending to Gmail users first then Yahoo users, offers no deliverability benefits. She clarifies that different email providers' systems do not communicate and that an Email Service Provider's (ESP's) Mail Transfer Agent (MTA) is designed to manage mail distribution to each mailbox provider at an acceptable rate, rendering manual segmentation unnecessary, especially when using an ESP like SendGrid.
30 Nov 2024 - Email Geeks
Marketer view
Email marketer from Postmark Blog explains that for transactional emails, deliverability primarily relies on dedicated IP addresses, strong authentication, timely sending of expected content, and low spam complaint rates. They do not typically advocate for segmenting transactional sends by provider as a default strategy, as the nature of these emails (expected, non-marketing) generally ensures high deliverability when core best practices are followed.
11 Feb 2025 - Postmark Blog
0 expert opinions
Improving transactional email deliverability rarely involves segmenting sends by provider, as this approach is not a standard or generally recommended tactic. Email marketing experts and ESP documentation consistently highlight that an ESP's Mail Transfer Agent (MTA) is already designed to efficiently manage email distribution to various mailbox providers. Transactional emails, by their nature, are expected by recipients and consequently less prone to filtering than marketing emails, typically achieving high deliverability when core best practices are followed. These foundational practices include maintaining a strong sender reputation, proper authentication (SPF, DKIM, DMARC), and low complaint rates. Provider-specific segmentation is considered an exceptional, reactive measure, primarily by very high-volume senders responding to persistent and severe issues, such as throttling or blocking from a particular ISP. It is not a common proactive strategy for enhancing overall deliverability.
5 technical articles
The previous summaries established that provider-based segmentation is generally not a proactive or recommended strategy for transactional emails. This new information reinforces that while direct segmentation is uncommon, tools from major email providers and ESPs offer crucial data that allows senders to monitor and react to specific deliverability issues. Services like Google Postmaster Tools, Microsoft SNDS, Twilio SendGrid, and Mailgun provide granular insights into performance at different ISPs, indicating that senders should analyze these metrics to identify persistent problems. Although general best practices for sender reputation and authentication remain primary, the availability of ISP-specific data suggests that targeted, reactive adjustments-potentially including temporary, provider-specific strategies-may be necessary if severe and persistent deliverability challenges arise with a particular mailbox provider.
Technical article
Documentation from Google Postmaster Tools provides senders with data on their sending reputation specifically for Gmail users, including delivery errors, spam reports, and feedback loop data. While not directly recommending segmentation, the availability of ISP-specific performance metrics implies that senders should monitor and potentially adapt strategies for specific providers if deliverability issues arise for transactional emails.
29 Apr 2025 - Google Postmaster Tools
Technical article
Documentation from Microsoft's Smart Network Data Services (SNDS) allows senders to monitor their sending health and reputation with Outlook.com and Hotmail. It provides insights into block rates and complaint rates, which, like Google's tools, suggests that monitoring performance per ISP is crucial. If specific issues are identified with Microsoft domains, senders might consider adjusting their sending patterns or configurations, implicitly supporting a potential need for provider-specific adjustments rather than broad segmentation for transactional emails.
24 Dec 2021 - Microsoft SNDS
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