To get Proofpoint to unblock your IP, the process involves a multi-faceted approach. First, it's crucial to understand why you were blocklisted in the first place, identifying the root cause such as spam traps, complaints, or poor sending practices, and rectifying these issues before requesting delisting. Review and improve your sending practices, ensuring compliance with email best practices, including email authentication via SPF, DKIM, and DMARC, which can improve deliverability and avoid blocks. Proper IP warming is essential, involving gradually increasing sending volume and monitoring engagement to establish trust and avoid triggering filters. Engage with Proofpoint directly through their support channels or postmaster email (<mailto:postmaster@proofpoint.com>), providing detailed information about the IP address, the reasons for the block, and the steps taken to resolve the issues. Proactive reputation management, including setting up feedback loops, engaging with postmasters, and monitoring blocklists, is vital. If the issue is specific to Apple, contact their postmaster team directly. Utilizing deliverability testing tools can help identify any deliverability issues. If your IP is listed on Spamhaus, check the specific listing reason, address any security issues, and follow their delisting procedures. Monitoring your sending reputation and volume closely, addressing complaints promptly, and ensuring compliance with Google's sender guidelines are also recommended. Finally, consider trying mailop, as a Proofpoint representative has been known to respond there. The key is to maintain a high sender reputation and demonstrate a commitment to best practices.
11 marketer opinions
To get Proofpoint to unblock your IP address, several steps are recommended. First, understand why you were blocked by checking your IP reputation and identifying potential issues like spam traps or complaints. Improve your sending practices, including implementing email authentication (SPF, DKIM, DMARC), warming up your IP address gradually, and monitoring your sending reputation and volume. Engage with Proofpoint's support channels or postmaster email, providing details about the IP, the reasons for the block, and the steps you've taken to resolve the issues. Proactive reputation management, including setting up feedback loops, engaging with postmasters, and monitoring blocklists, is crucial. If the issue is specific to Apple, contact their postmaster team directly. Also, consider using tools to perform deliverability tests and ensure compliance with email best practices to avoid being blocked in the future.
Marketer view
Email marketer from Mailhardener explains that email authentication via SPF, DKIM and DMARC can improve deliverability and avoid blocks. Mailhardener helps you set up and validate these.
30 Apr 2025 - Mailhardener
Marketer view
Email marketer from EmailDudes Forum shares to check your IP reputation using online tools and address any negative listings. Improve sending practices, authenticate your email, and request delisting from any blacklists.
24 Feb 2024 - EmailDudes Forum
4 expert opinions
To get Proofpoint to unblock your IP address, start by understanding the reason for the blocklist. This involves identifying issues such as spam traps, complaints, or poor sending practices, and rectifying these problems before requesting delisting. It's crucial to properly warm up your IP address by gradually increasing sending volume and monitoring engagement. For Spamhaus listings, check the specific reason, address any security vulnerabilities, and follow their delisting procedures, which might necessitate proving that you've taken measures to prevent future abuse. Additionally, contacting Proofpoint directly via their postmaster email (<mailto:postmaster@proofpoint.com>) can be a responsive avenue.
Expert view
Expert from Word to the Wise explains to properly warm up the IP address by gradually increasing sending volume and monitoring engagement. A sudden spike in volume from a new IP can trigger filters.
12 Jun 2024 - Word to the Wise
Expert view
Expert from Email Geeks shares that <mailto:postmaster@proofpoint.com|postmaster@proofpoint.com> is usually quite responsive.
19 Apr 2024 - Email Geeks
4 technical articles
To get Proofpoint to unblock your IP address, these documentation sources suggest: Review and improve your sending practices, adhering to email best practices to prevent blocks. Ensure your email is authenticated and complaint rates are low. Identify the specific Spamhaus list you're on and follow their removal instructions, potentially fixing security issues and showing improved sending. Refer to Microsoft's tips for troubleshooting mail flow issues and ensuring message delivery.
Technical article
Documentation from Microsoft shares tips to help ensure that their messages get to where they're supposed to go and gives tips to troubleshoot mail flow issues.
9 Jul 2022 - Microsoft
Technical article
Documentation from Google details their sender guidelines for bulk email senders. It advises authenticating email, keeping complaint rates low, and following best practices for email formatting and content.
30 Aug 2021 - Google
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