Updating the complaint address for JMRP FBLs in SNDS is complex and often requires more than just a simple edit. A common workaround is to delete the existing feed and recreate a new one, which makes it crucial to document current settings beforehand. Access issues can arise if there's a mismatch between the user account and the registered owner of the IP ranges. Microsoft support is often needed to verify ownership and grant necessary permissions, but response times can be slow, so persistence is key. Ensuring that Abuse Reporting Format (ARF) reports are correctly formatted is also critical. Additionally, general email infrastructure health, proper complaint feedback loop management, SNDS data monitoring, full email authentication (DKIM, SPF, DMARC), and avoiding blacklists are essential for maintaining a good sender reputation and preventing deliverability problems. While programmatic updates via APIs could be an option, their availability and documentation are uncertain.
7 marketer opinions
Updating the complaint address for JMRP FBLs in SNDS can be challenging. Directly updating feeds might not be supported, often requiring deletion and recreation. Contacting Microsoft support is advised, but persistence may be necessary due to potential delays. While APIs for programmatic updates are a possibility, they may be undocumented or unavailable. Monitoring SNDS data, properly managing complaint feedback loops, maintaining a healthy email infrastructure, and ensuring full email authentication (DKIM, SPF, DMARC) are crucial for maintaining sender reputation and effective communication with Microsoft's services.
Marketer view
Email marketer from EmailGeek Forum shares that based on past experiences, the SNDS system may not support direct updates to existing feeds. The recommended workaround is often to delete the existing feed and recreate a new one with the updated complaint address. Before doing so, it's crucial to document your current settings to ensure a smooth transition.
26 Jan 2023 - EmailGeek Forum
Marketer view
Email marketer from Reddit shares that contacting Microsoft support for SNDS issues can sometimes be slow. They recommend being persistent and providing as much detail as possible in your initial support request. Also, check the SNDS forums for known issues or workarounds.
11 Jan 2022 - Reddit
3 expert opinions
Updating the complaint address for JMRP FBLs in SNDS is often problematic due to limitations in the system. Direct updates to the feed are typically not possible, requiring you to recreate the feed. Access issues may stem from a mismatch between the user account and the registered owner of the IP ranges. Ensuring correctly formatted ARF reports is also crucial for the process.
Expert view
Expert from Email Geeks explains there's no way to update a JMRP SNDS feed and that you have to break it and recreate it because that functionality simply doesn’t exist.
8 May 2022 - Email Geeks
Expert view
Expert from Word to the Wise Forums suggests that issues accessing or updating SNDS settings might stem from a mismatch between the user account and the registered owner of the IP ranges. Verify that the account used has administrative privileges and is the original registrant of the IPs. They advise contacting Microsoft support to confirm ownership.
1 May 2022 - Word to the Wise
3 technical articles
According to Microsoft's documentation, updating the complaint address for JMRP FBLs in SNDS involves ensuring the user account has appropriate permissions, potentially requiring contact with Microsoft support to verify ownership. It's also vital to review JMRP program requirements, properly configure the FBL, and ensure correctly formatted ARF reports are being sent to Microsoft. Providing detailed information to support can expedite the process.
Technical article
Documentation from Microsoft Documentation suggests reviewing the requirements for the JMRP program and ensuring that the FBL is properly configured. The complaint feedback loop (FBL) setup is crucial, and you should verify that you're sending the correct Abuse Reporting Format (ARF) reports to Microsoft.
8 Nov 2022 - Microsoft Documentation
Technical article
Documentation from Microsoft Support states users facing issues with JMRP and SNDS should contact Microsoft support via their online portal. Response times may vary, but provide detailed information about the problem, including IP ranges and error messages, to expedite the process.
8 Feb 2023 - Microsoft Support
How accurate is Microsoft SNDS data for deliverability monitoring?
How accurate is SNDS and Google Postmaster Tools reputation data?
How can I gain access to Yahoo's Campaign and Performance Feeds as an ESP?
How critical are Feedback Loops (FBLs) for sender reputation, and how often do they require re-enrollment?
How do ESPs collect Yahoo FBL data using double DKIM signing?
How do I get my emails out of spam for Hotmail and Outlook?