Summary
To address IP listing issues with Proofpoint, utilize their support portal or postmaster@proofpoint, explaining your sending infrastructure and the listing nature. Use Proofpoint's IP Reputation Lookup, providing justification for delisting. If they use Spamhaus data, follow their delisting process. Demonstrate commitment to authentication (SPF, DKIM, DMARC), proactively check your IP reputation via MXToolbox, Talos Intelligence, Litmus, Sender Score, and address issues before contacting them. Understand Proofpoint's policies and provide remediation evidence, maintaining a professional tone. Avoid starting with lengthy business model explanations. If using a service like MailChannels, they may assist. Certification with Return Path might improve deliverability; understanding your sender reputation beforehand is vital, checking IPs against known blacklists. Following up after a week is advisable.
Key findings
- Contact Channels: Use Proofpoint's support portal or postmaster@proofpoint.
- Detailed Information: Explain sending infrastructure and the listing's nature.
- Proactive Reputation Check: Check IP reputation via various tools (MXToolbox, Talos, etc.) before contacting.
- Authentication: Demonstrate commitment to SPF, DKIM, DMARC.
- Remediation Evidence: Provide clear evidence of remediation efforts.
- Policy Understanding: Understand and adhere to Proofpoint and Spamhaus delisting policies.
- Professional Communication: Maintain a professional tone and avoid irrelevant business model descriptions.
Key considerations
- Spamhaus Data: Determine if Proofpoint relies on Spamhaus data and follow their process if necessary.
- Third-Party Assistance: Explore assistance from services like MailChannels.
- Response Time: Be prepared for varying response times and follow up as needed.
- Certification: Consider Return Path certification for improved deliverability.
What email marketers say
10 marketer opinions
When contacting Proofpoint about IP listing issues, it's important to provide clear information about your mail flow, demonstrate a commitment to email authentication standards like SPF, DKIM, and DMARC, and avoid lengthy, self-serving explanations. Response times may vary, so follow-up is recommended. Utilizing tools to check your IP reputation and authentication setup prior to contact can streamline the process. If using a third-party sending service like MailChannels, they may be able to assist in the communication.
Key opinions
- Provide Mail Flow Details: Explaining your mail flow helps Proofpoint distinguish you from spammers.
- Authentication Matters: Including SPF, DKIM, and DMARC records demonstrates a commitment to email authentication.
- Avoid Lengthy Explanations: Avoid starting with lengthy explanations of your business model.
- Response Times Vary: Proofpoint's response times vary; follow-up is recommended.
- Check Reputation First: Check your IP's reputation and authentication setup before contacting Proofpoint.
Key considerations
- Use Available Tools: Leverage tools from MXToolbox, Talos Intelligence, Litmus, and Sender Score to assess your IP's reputation and authentication status.
- Third-Party Assistance: If using a service like MailChannels, explore their potential assistance in contacting Proofpoint.
- Proactive Approach: Address any identified issues proactively before reaching out.
Marketer view
Marketer from Email Geeks shares that Proofpoint does respond and suggests explaining your mail flow when requesting more information to distinguish yourself from spammers.
12 Aug 2024 - Email Geeks
Marketer view
Email marketer from StackOverflow shares that including SPF, DKIM, and DMARC records in your communication helps demonstrate your commitment to email authentication, which Proofpoint appreciates.
1 May 2022 - StackOverflow
What the experts say
4 expert opinions
When contacting Proofpoint about IP listing issues, it's best to use the postmaster@proofpoint address or follow up on form submissions. It's important to understand their policies, provide clear evidence of remediation, and maintain a professional tone. Avoid starting with a business model explanation. Check your sender reputation and address issues proactively, including checking against known blacklists, before reaching out.
Key opinions
- Contact Method: Use postmaster@proofpoint or follow up on form submissions.
- Remediation Evidence: Provide clear evidence of remediation efforts.
- Sender Reputation: Understand your sender reputation and address issues proactively.
- Professional Tone: Maintain a professional tone in communication.
- Avoid Business Model Talk: Avoid starting emails with a lengthy explanation of your business model.
Key considerations
- Blacklist Check: Check IPs against known blacklists before contacting.
- Policy Understanding: Understand Proofpoint's policies regarding IP listing.
Expert view
Expert from Word to the Wise responds that understanding your sender reputation and addressing issues proactively is crucial before contacting providers like Proofpoint. Checking your IPs against known blacklists is also important.
10 Dec 2024 - Word to the Wise
Expert view
Expert from Email Geeks warns against starting an email to Proofpoint with "let me tell you about my business model".
1 Sep 2022 - Email Geeks
What the documentation says
4 technical articles
To contact Proofpoint about IP listing issues, utilize their support portal and IP Reputation Lookup tool, providing detailed justification for delisting. If Proofpoint uses Spamhaus data, follow Spamhaus's delisting process, identifying and resolving the listing cause. Consider Return Path certification to improve deliverability with Proofpoint.
Key findings
- Support Portal: Contact Proofpoint via their support portal, detailing your infrastructure and listing nature.
- IP Reputation Tool: Use Proofpoint's IP Reputation Lookup tool for delisting requests, providing detailed justification.
- Spamhaus Process: If Proofpoint uses Spamhaus data, follow Spamhaus's delisting process, identifying and resolving the listing reason.
Key considerations
- Detailed Justification: Provide a detailed justification for why the IP should be removed when requesting delisting.
- Spamhaus Reliance: Determine if Proofpoint relies on Spamhaus data for their listing decisions.
- Return Path Certification: Consider Return Path certification to potentially improve deliverability.
Technical article
Documentation from Proofpoint Knowledge Base states that you can request delisting through their IP Reputation Lookup tool, but they require detailed justification for why the IP should be removed.
21 Dec 2021 - Proofpoint Knowledge Base
Technical article
Documentation from Spamhaus explains that if Proofpoint uses their data, you need to follow Spamhaus's delisting process, which includes identifying the reason for listing and resolving the issue.
27 Jan 2022 - Spamhaus
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