Summary
Contacting Proofpoint for developer-related questions involves a multi-pronged approach. Resources emphasize exploring Proofpoint's official website for contact forms and 'Contact Us' pages, leveraging LinkedIn to identify and directly message employees (particularly developers), contacting sales or customer service, and utilizing support portals and community forums. Additionally, Proofpoint's professional services, phone, and email support are options, though responsiveness can vary. Partners should explore the Partner Portal. TAP API documentation offers developer-specific resources. Postmaster is also suggested.
Key findings
- Website First: Begin by thoroughly exploring Proofpoint's website for contact forms, 'Contact Us' pages, and relevant information.
- LinkedIn Networking: Utilize LinkedIn to identify and directly message Proofpoint employees, focusing on developers.
- Support Channels: Leverage official support channels: support portals, community forums, and contact options within Proofpoint Essentials.
- Sales & Customer Service: Contact Proofpoint's sales or customer service teams as they may redirect inquiries to the correct department.
- API Resources: For API-related questions, consult the Proofpoint TAP API documentation.
- Partner Benefits: If applicable, Proofpoint partners should explore the Partner Portal for dedicated support.
- Postmaster: Postmaster could be used for an initial contact point.
Key considerations
- Responsiveness Issues: Be aware that phone and email support responsiveness may vary.
- Specificity: Clearly define your developer-related question for accurate routing.
- Explore Resources First: Search support portals, forums, and documentation before initiating contact.
- Partner Requirements: Determine if the resources listed are applicable for your needs. i.e some may only be helpful for partners or those with a specific subscription.
What email marketers say
9 marketer opinions
Multiple sources suggest using Proofpoint's website (contact forms, 'Contact Us' page), LinkedIn to find and message employees directly, or contacting their sales/customer service teams. Some also recommend exploring professional services for dedicated support or looking for phone and email support options, though responsiveness may vary.
Key opinions
- Website Contacts: Proofpoint's official website should be the first port of call. Look for 'Contact Us' pages or forms.
- LinkedIn Outreach: LinkedIn can be used to identify and directly message Proofpoint employees, especially developers.
- Sales/Customer Service: Contacting sales or customer service may lead to a redirection to the relevant developer contact.
- Professional Services: Consider Proofpoint's professional services for dedicated support and consulting, especially for complex developer-related inquiries.
- Support Options: Phone and email support might be available, but responsiveness can vary.
Key considerations
- Responsiveness: Be aware that responsiveness from some support channels (particularly phone and email) can be inconsistent.
- Specificity of Inquiry: Clearly define your developer-related question to ensure you are routed to the correct person or department.
- Alternative Channels: If initial attempts fail, explore alternative channels like LinkedIn outreach or professional services.
- Website Search: Explore the Proofpoint website thoroughly, as the contact information could be located in various sections or forms.
Marketer view
Email marketer from Quora recommends checking Proofpoint's 'Contact Us' page and looking for relevant contact information there.
23 Sep 2021 - Quora
Marketer view
Email marketers from G2 mention the availability of phone support and email support, with mixed reviews on responsiveness.
15 Jul 2021 - G2
What the experts say
2 expert opinions
Experts recommend using either Proofpoint's postmaster email address or leveraging LinkedIn to identify and directly contact Proofpoint employees, particularly those in developer roles, with your inquiries.
Key opinions
- Postmaster Contact: Using Proofpoint's postmaster email address is a suggested method for initial contact.
- LinkedIn Networking: LinkedIn is a valuable tool for identifying and directly contacting Proofpoint employees in relevant roles.
Key considerations
- Postmaster Suitability: Consider if your developer-related question is appropriate for the postmaster address; it may be more suitable for general inquiries.
- LinkedIn Approach: When using LinkedIn, craft a clear and concise message explaining your developer-related question to increase the likelihood of a response.
Expert view
Expert from Word to the Wise suggests looking for employees who work at Proofpoint in LinkedIn and send them a message.
13 Oct 2023 - Word to the Wise
Expert view
Expert from Email Geeks suggests using postmaster or LinkedIn to contact Proofpoint for developer inquiries.
19 May 2023 - Email Geeks
What the documentation says
5 technical articles
Proofpoint's official documentation emphasizes using their support portal, community forums, and the 'Contact Support' option within the Essentials platform to find answers and get help. The TAP API documentation offers resources like API documentation and code samples. For partners, the Partner Portal may offer dedicated technical contacts.
Key findings
- Support Portal: Proofpoint's support portal provides FAQs, knowledge base articles, and contact options.
- Community Forums: The Proofpoint Community is a place to ask questions and get answers from peers and Proofpoint employees.
- Essentials Platform: Proofpoint Essentials users can utilize the 'Contact Support' option or submit tickets within the platform.
- TAP API Documentation: The TAP API documentation provides resources specifically for developers working with the API.
- Partner Portal: Partners should check the Partner Portal for dedicated support channels and technical contacts.
Key considerations
- Search Before Contacting: Search the support portal, community forums, and API documentation for existing answers before submitting a new inquiry.
- Platform Specificity: Use the support channels relevant to the specific Proofpoint product or platform you are using (e.g., Essentials, TAP API).
- Partner Status: If you are a Proofpoint partner, leverage the resources and contacts available through the Partner Portal.
Technical article
Documentation from Proofpoint Support directs users to their support portal for FAQs, knowledge base articles, and community forums.
12 Sep 2022 - Proofpoint Support
Technical article
Documentation from Proofpoint Partner Portal (if applicable) outlines support channels available to partners, which might include dedicated technical contacts.
30 Sep 2022 - Proofpoint
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