Summary
Reasons for not receiving FBL reports from Telenor and Validity encompass a wide array of factors ranging from payment issues and technical implementation challenges to policy changes and authentication problems. Key areas to investigate include ensuring payment for the FBL feed, verifying proper FBL setup with the ISP, checking email volume, scrutinizing bounce processing, monitoring IP/domain reputation, confirming FBL agreements, validating email authentication protocols, investigating new email filters, evaluating spam traps, checking DMARC policy settings, and ensuring correct parsing and processing of ARF reports. Reaching out to Validity support and Telenor directly for assistance is highly recommended to address configuration specifics and any recent changes.
Key findings
- Payment: Check if you're paying for the FBL feed; access might be restricted without payment.
- FBL Setup: Ensure proper setup of the feedback loop with Telenor and correct configuration within Validity.
- Email Volume: Low email volume may not trigger FBL reports; confirm sufficient volume.
- Policy Changes: ISPs can change reporting mechanisms; check with Telenor for recent changes.
- Bounce Processing: Incorrect bounce processing can affect deliverability; verify correct setup.
- Reputation: Poor IP/domain reputation can cause filtering; check reputation with Telenor.
- Agreements: Expired FBL agreements can halt reports; confirm active agreement with Telenor.
- Authentication: Incorrect SPF/DKIM/DMARC can affect deliverability; ensure correct email authentication.
- Email Filters: New email filters by Telenor can affect delivery; investigate any filtering changes.
- Spam Traps: Hitting spam traps within Telenor can prevent reports; check for spam trap issues.
- DMARC: Restrictive DMARC policies can impact report generation; check DMARC settings.
- ARF Parsing: Incorrect parsing of ARF messages can lead to unrecognized reports; verify parsing logic.
Key considerations
- Direct Contact: Contact Telenor and Validity support to confirm configurations and any updates.
- Technical Audit: Conduct a technical audit of ARF parsing and processing, and overall FBL setup.
- System Review: Perform a comprehensive review of your email sending practices and configurations.
What email marketers say
9 marketer opinions
Several factors can contribute to not receiving FBL reports from Telenor and Validity. These include technical issues, changes in ISP policies, low email volume, misconfigured bounce processing, IP/domain reputation problems, expired FBL agreements, incorrect email authentication, new email filters, and spam traps. Contacting Validity and Telenor directly is advised to confirm configurations and any recent changes.
Key opinions
- FBL Setup: Ensure your FBL setup with Telenor and Validity is active and correctly configured. Verify all settings and contact support if needed.
- Email Volume: Low email volume may not trigger FBL reports. Confirm sufficient volume for report generation.
- Policy Changes: ISPs can change reporting mechanisms. Check with Telenor for any recent changes in their FBL process.
- Bounce Processing: Incorrect bounce processing can affect deliverability perception. Verify correct bounce setup.
- Reputation: Poor IP/domain reputation can cause filtering. Check reputation with Telenor.
- Agreements: Expired FBL agreements can halt reports. Confirm active agreement with Telenor.
- Authentication: Incorrect SPF/DKIM/DMARC can affect deliverability. Ensure correct email authentication.
- Email Filters: New email filters by Telenor can affect delivery. Investigate any recent filtering changes.
- Spam Traps: Hitting spam traps within Telenor can prevent reports. Check for spam trap issues.
Key considerations
- Technical Issues: Technical issues like incorrect parsing of ARF messages from Telenor may be happening.
- Direct Contact: Contact Telenor and Validity support to confirm configurations and any updates.
- Comprehensive Check: Perform a comprehensive audit of your email sending practices to address all potential issues.
Marketer view
Email marketer from StackOverflow mentions that you should verify that your bounce processing is correctly set up. If your system is misinterpreting or ignoring bounce messages from Telenor, it could affect your perception of deliverability issues.
15 Jul 2023 - StackOverflow
Marketer view
Email marketer from Quora suggests ensuring that you have a direct agreement with Telenor for FBL reporting. Sometimes, these agreements need to be renewed or updated, and an expired agreement could be the reason for missing reports.
18 Nov 2024 - Quora
What the experts say
3 expert opinions
Reasons for not receiving FBL reports from Telenor and Validity include not paying for the FBL feed, technical implementation issues (such as differing FBL formats and policy changes), and incorrect filtering or processing of the reports. Ensuring compatibility with Telenor's FBL format, correctly formatting requests, and verifying parsing logic for ARF messages are crucial.
Key opinions
- Payment for FBL: Check if you are paying for the FBL feed, as access might be restricted without payment.
- Technical Implementation: Ensure your system is compatible with Telenor's specific FBL format and that your requests are correctly formatted.
- Report Processing: Verify that your system is correctly filtering and processing FBL reports, checking for parsing failures due to changes in ARF format.
Key considerations
- Cost Verification: Verify with Validity that the FBL feed is part of your purchased package.
- Technical Review: Conduct a thorough technical review of your FBL implementation to ensure compatibility with Telenor's requirements.
- Log Analysis: Analyze inbound mail logs for ARF messages to identify any filtering or processing issues.
Expert view
Expert from Spam Resource explains that issues with FBL reporting from specific providers like Telenor and Validity can arise due to technical implementation challenges, differing FBL formats, or changes in the ISP's reporting policies. Ensure your system is compatible with the specific FBL format used by Telenor and that your FBL requests are correctly formatted.
26 Jun 2024 - Spam Resource
Expert view
Expert from Word to the Wise explains that even if FBL reports are being generated, your system might be filtering or incorrectly processing them. Check your inbound mail logs for ARF messages from Telenor and verify that your parsing logic is correctly extracting the relevant information. Sometimes, minor changes in the ARF format can cause parsing failures.
2 Jun 2025 - Word to the Wise
What the documentation says
5 technical articles
Missing FBL reports from Telenor and Validity can stem from several documentation-highlighted issues. These include incorrect feedback loop setup with the ISP, misconfiguration of Validity's processing, improper IP registration, authentication problems, parsing errors of ARF reports, restrictive DMARC policies, and overall system setup and header implementation. Validity recommends contacting datahelp@validity.com for specific queries.
Key findings
- FBL Setup: Proper setup of the feedback loop with Telenor and correct configuration within Validity are essential for report reception.
- IP Registration: Correct IP registration is critical.
- Authentication: Ensure proper authentication is in place.
- ARF Parsing: Correct parsing and processing of ARF reports is crucial, as reports might be received but not recognized.
- DMARC Policy: DMARC policy settings can impact report generation, particularly restrictive policies.
- Header Implementation: Correct implementation of headers so FBL's can be processed is key to set up
Key considerations
- Validity Contact: Contact datahelp@validity.com for assistance with FBL-related issues.
- System Review: Review your system's setup and configuration to ensure compliance with FBL requirements.
- Technical Audit: Conduct a technical audit of ARF parsing and processing to identify and resolve any errors.
Technical article
Documentation from DMARC.org explains that your DMARC policy settings could be impacting FBL reports. A restrictive DMARC policy might prevent some reports from being generated, depending on how Telenor handles DMARC failures.
2 Aug 2021 - DMARC.org
Technical article
Documentation from Validity Knowledge Base explains that to receive FBL reports, you need to ensure that you've properly set up the feedback loop with the ISP (like Telenor) and that Validity's system is correctly configured to process those reports. Check that your IPs are properly registered and that the authentication is in place.
22 Jul 2021 - Validity Knowledge Base
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