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How to identify suspicious MX records and what tools to use for checking them?

Summary

Identifying suspicious MX records is critical for email deliverability and security, as these anomalies often indicate DNS hijacking or an email compromise. Such records typically point to unexpected hostnames or IP addresses not associated with legitimate email providers, or they deviate significantly from established configurations for services like Google Workspace or Microsoft 365. Malicious actors manipulate MX records to intercept sensitive communications, redirect emails for phishing, or bypass security protocols. To detect these threats, it's essential to regularly verify MX records against known good configurations using reliable command-line tools such as dig, or trusted web-based services like MXToolbox and Google's MX tool. Investigating any unexpected changes, unusual priorities, or unfamiliar mail server IPs through reverse DNS lookups is crucial. A DNS timeout, while impacting mail delivery, does not diagnose the record itself, necessitating further inquiry with more robust tools. Prompt reporting of any suspicious findings to your domain registrar is advised to mitigate potential breaches.

Key findings

  • Unexpected values: Suspicious MX records often feature hostnames or IP addresses that do not belong to your legitimate email provider, or they deviate from standard, published configurations for services like Google Workspace or Microsoft 365.
  • DNS compromise indicator: They frequently signal a broader DNS hijacking or compromise, where attackers modify records to redirect incoming emails to their own servers for interception, credential harvesting, or to launch phishing and BEC campaigns.
  • Disrupted email flow: Such unauthorized changes can disrupt normal email flow, prevent legitimate emails from reaching their destination, and complicate DMARC authentication, potentially allowing attackers to bypass security measures.
  • Red flags: Key red flags include sudden, unauthorized changes in MX record hostnames or priorities, or pointers to unknown or unusual mail servers. Unusual IP addresses associated with the MX record are also a major concern.

Key considerations

  • Use reliable tools: For accurate diagnostics, prioritize tools like dig or dnsq over nslookup, which can sometimes provide misleading information. Web-based options like MXToolbox, Google's MX tool, DNSChecker.org, and WhatIsMyIP.com are also valuable.
  • Regular verification: Consistently check your domain's MX records against their expected, legitimate values, especially after any suspected security incidents. Comparing current records to historical data or published standards, such as those for Google Workspace or Microsoft 365, is crucial.
  • Investigate anomalies: Thoroughly examine any unexpected hostnames, IP addresses, or unusual priority settings. Perform reverse DNS lookups on associated IP addresses to confirm they resolve to legitimate mail servers. An unexpected Cloudflare MX record might also warrant investigation.
  • Understand DNS timeouts: A DNS timeout signifies a lack of response, meaning mail won't be delivered, but it doesn't diagnose the MX records themselves. In such cases, re-querying with more robust tools is advised.
  • Prompt reporting: If suspicious MX record entries indicate a potential compromise, report them immediately to your domain registrar.

What email marketers say

10 marketer opinions

Detecting anomalous MX records is a vital security measure in email deliverability, as such irregularities frequently signal a domain's compromise or a targeted attack. These suspicious records often appear as unexpected hostnames, unfamiliar IP addresses, or unusual priority changes, indicating that emails may be redirected to unauthorized servers. Attackers manipulate MX records to intercept sensitive communications, launch phishing campaigns, or bypass email security protocols like DMARC. To identify these threats, it's crucial to regularly audit your domain's MX records using reliable tools like dig, dnsq, or reputable web-based services such as MXToolbox and Google's MX tool. Comparing current records against known legitimate configurations or historical data, and performing reverse DNS lookups on associated IP addresses, are key steps. While a DNS timeout indicates mail non-delivery, it doesn't diagnose the record itself, necessitating further investigation with robust tools. Promptly reporting any suspicious entries to your domain registrar is essential to mitigate potential breaches.

Key opinions

  • Indications of Compromise: Suspicious MX records frequently manifest as unexpected hostnames, unfamiliar IP addresses, or unusual priority settings that deviate from your legitimate email provider's configuration. Sudden, unauthorized changes are a primary indicator of a breach.
  • Attack Vector for Interception: Malicious actors often manipulate MX records as part of DNS hijacking or broader compromise schemes. This allows them to redirect incoming emails to their own servers, facilitating interception of sensitive communications, credential harvesting, phishing, or business email compromise (BEC) campaigns.
  • Disruption of Email Flow: Unauthorized or suspicious MX records can severely disrupt legitimate email delivery, causing emails to be misdirected or never reach their intended recipients. Such anomalies also complicate DMARC authentication, potentially enabling attackers to bypass crucial security measures.
  • Connection to DNS Hijacking: A common cause of suspicious MX records is a compromised DNS control panel, where attackers gain access and modify records to reroute emails for their malicious purposes, including spam, data exfiltration, or fraud.

Key considerations

  • Prioritize Robust Tools: For accurate MX record checks, rely on command-line tools like dig or dnsq, which offer more reliable diagnostics than nslookup. Web-based services such as MXToolbox, Google's MX tool, and WhatIsMyIP.com's MX Lookup are also highly recommended for quick verification.
  • Consistent Verification: Regularly audit your domain's MX records, especially following any suspected security incidents. Compare current entries against historical data or known, legitimate configurations for your email provider to spot unauthorized alterations.
  • Analyze Anomalous Entries: Investigate any MX records that point to unexpected hostnames or IP addresses. Pay attention to unusual priority values, as well as any sudden changes to your records. Performing a reverse DNS lookup on associated IP addresses can help confirm if they resolve to a legitimate mail server.
  • Distinguish DNS Timeouts: Understand that a DNS timeout indicates a lack of response, preventing mail delivery, but it doesn't directly diagnose the integrity of the MX records themselves. If a timeout occurs, re-query using more robust tools to properly assess the records.
  • Prompt Reporting: If your MX record checks reveal suspicious entries strongly indicative of a compromise, report these findings immediately to your domain registrar to mitigate potential harm.

Marketer view

Marketer from Email Geeks explains that aside from MX records being entirely absent, identifying suspicious activity primarily relies on experience and understanding the email provider. He also advises against using nslookup due to its misleading diagnostics and suggests dig or dnsq as better alternatives. He adds that a DNS timeout simply means mail wouldn't be delivered, without specific diagnosis of the records themselves.

29 Mar 2025 - Email Geeks

Marketer view

Marketer from Email Geeks explains that dig is a strong alternative to nslookup, available natively on Mac and installable on Windows, providing links for setup. He also recommends web-based DNS tools such as MXToolbox and Google's MX tool. Neil clarifies that a DNS timeout indicates a lack of response, not necessarily that MX records are non-existent, and advises re-querying with more reliable tools.

22 Mar 2022 - Email Geeks

What the experts say

2 expert opinions

Identifying suspicious MX records involves recognizing patterns like their redirection to services, such as Cloudflare, which spammers may use to obscure their true sending infrastructure. If a domain's MX record points to Cloudflare without a clear, legitimate reason for email origin from that source, it warrants closer examination for potential suspicious activity. Detecting these anomalies requires employing robust tools for DNS record inspection. Command-line utilities like 'dig' and 'nslookup' are essential, complemented by comprehensive online services such as MxToolbox and IntoDNS, which allow for thorough analysis of MX records to uncover any irregularities.

Key opinions

  • Cloudflare as Red Flag: A suspicious MX record might point to services like Cloudflare when used by spammers specifically to obscure their actual sending infrastructure, serving as a significant red flag.
  • Identifying Suspicious Patterns: If a domain's MX record directs to Cloudflare without a clear, legitimate reason for email originating from that source, it may indicate suspicious activity warranting further investigation.

Key considerations

  • Command-Line Tools: Utilize command-line utilities such as 'dig' and 'nslookup' to perform MX record lookups, which are effective for identifying unusual patterns and potential obfuscation tactics.
  • Online DNS Services: Leverage reputable online services like MxToolbox and IntoDNS for comprehensive checking and analysis of MX records, helping to pinpoint any anomalies.
  • Examine for Obfuscation: Thoroughly examine MX records for pointers to services like Cloudflare, especially when there's no legitimate reason for email to originate via that route, as this can be a tactic used by spammers to obscure their infrastructure.

Expert view

Expert from Word to the Wise explains that a suspicious MX record might point to services like Cloudflare when used by spammers to obscure their actual sending infrastructure. This can be identified by examining a domain's MX record; if it directs to Cloudflare without a legitimate reason for email originating from that source, it may be suspicious. The article suggests using command-line tools such as "dig" to perform MX record lookups and help identify such patterns.

30 Nov 2023 - Word to the Wise

Expert view

Expert from Word to the Wise shares essential tools for checking DNS records, including MX records, which are crucial for examining them to identify any anomalies. Recommended tools include command-line utilities like "dig" and "nslookup", as well as online services such as MxToolbox and IntoDNS.

24 Mar 2025 - Word to the Wise

What the documentation says

7 technical articles

To identify suspicious MX records, which are crucial for maintaining email deliverability and security, users must scrutinize them for deviations from expected configurations. These anomalies typically include unexpected hostnames, IP addresses, or incorrect priorities not associated with legitimate email providers, or discrepancies from the published standards of services like Google Workspace or Microsoft 365. Tools such as MXToolbox and DNSChecker.org provide online lookup capabilities to verify MX records globally, while command-line utilities like dig and nslookup offer direct queries. Regular cross-referencing of observed records against known good values and official documentation, coupled with an examination for any unauthorized changes or pointers to unfamiliar servers, is essential for uncovering potential email interception or redirection attempts.

Key findings

  • Unexpected Hostnames and IPs: Suspicious MX records commonly feature hostnames or IP addresses that do not align with those of legitimate email service providers, serving as primary indicators of potential compromise.
  • Deviation from Standards: Records that diverge significantly from the published, standard configurations for major email platforms like Google Workspace or Microsoft 365 warrant immediate investigation.
  • Global Inconsistencies: Discrepancies in MX record values observed across different global DNS servers, as shown by tools like DNSChecker.org, can suggest propagation issues or unauthorized DNS changes like a hijack.
  • Unusual Configuration Details: Indicators of suspicion also include MX records pointing directly to an IP address instead of a hostname, or having incorrect priority settings that could facilitate email redirection.

Key considerations

  • Utilize Online Lookup Services: Leverage comprehensive online tools like MXToolbox and DNSChecker.org for quick and global verification of MX records, aiding in the detection of unexpected values or propagation discrepancies.
  • Employ Command-Line Utilities: Use dig (Linux/macOS) and nslookup (Windows) to perform direct and detailed queries of MX records, allowing for cross-referencing of returned mail exchange servers and their associated IPs against known legitimate ones.
  • Cross-Reference Official Documentation: Always compare your domain's MX records against the specific, published configurations provided by your email service provider, such as Google Workspace Admin Help or Microsoft Learn, to identify non-standard entries.
  • Regular DNS Management Review: Periodically check and manage MX records within your DNS provider's dashboard, like Cloudflare or OVHcloud, to ensure no unauthorized changes have occurred and that records align with intended configurations.
  • Investigate Any Anomaly: Thoroughly investigate any unexpected hostnames, IP addresses, priority changes, or if an MX record points to an unknown or unauthorized mail server not intentionally added by the domain owner.

Technical article

Documentation from MXToolbox explains that their online MX Lookup tool is a primary resource for checking MX records, providing details like hostname, priority, and IP address. Any unexpected hostnames or IP addresses, especially those not belonging to your legitimate email provider, should be investigated as suspicious.

31 Dec 2022 - MXToolbox

Technical article

Documentation from Google Workspace Admin Help outlines the specific MX records required for Google Workspace. Deviations from these standard records, such as pointers to unfamiliar servers or non-Google addresses, could indicate a suspicious configuration, potentially for email interception or redirection.

13 Jun 2024 - Google Workspace Admin Help

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