To get delisted from Spamhaus blacklists, the critical first step is to thoroughly identify and immediately cease the root cause of the listing, which is almost always a legitimate issue. Common reasons for these listings include sending unsolicited bulk email, having compromised servers or accounts, operating open mail relays, poor list hygiene leading to spam trap hits or high bounce rates, or inadequate IP reputation. Once the offending activity is stopped and the underlying problem is comprehensively resolved, senders can use the specific Spamhaus lookup and delisting tools. While some listings, such as those on the SBL and XBL, may be automatically removed once the malicious activity ceases, a failure to fully address the core problem will inevitably result in a swift relisting. For listings like the PBL, delisting often involves confirming an IP's non-mail server status or providing specific justification for a legitimate mail server's operation within a PBL range. Ultimately, Spamhaus listings are data-driven reflections of abusive behavior or policy violations, underscoring that the most effective solution is to stop the problematic behavior and implement robust, compliant sending practices.
12 marketer opinions
Spamhaus listings are a direct consequence of problematic email sending practices, often indicating legitimate issues such as unsolicited bulk email, compromised systems, or poor list hygiene. Securing delisting necessitates a complete cessation of the offending behavior and a thorough resolution of the underlying cause. Common reasons for these legitimate listings include sending unsolicited bulk email, compromised servers, misconfigured mail relays, hitting spam traps due to stale or purchased lists, and poor IP reputation management. To get delisted, one must first identify and rectify the root cause, whether it's a security breach, list quality issue, or non-compliant sending. Once the problem is genuinely eradicated and demonstrated, senders can use the Spamhaus IP lookup tool to submit a delisting request. While some automated removals occur for lists like SBL and XBL once the activity stops, failure to address the core problem will lead to rapid re-listing. Ultimately, Spamhaus listings serve as an accurate reflection of sender behavior, emphasizing that prevention through adherence to best practices is far more effective than trying to reverse a justified listing.
Marketer view
Email marketer from Email Geeks explains that Spamhaus listings are often legitimate, especially for companies that provide spam support services like address harvesting. He indicates that for such entities, there is no point in trying to talk to Spamhaus because their listing is justified.
23 Aug 2022 - Email Geeks
Marketer view
Email marketer from Email Geeks explains that if automated delisting forms fail, the domain might need to fall off organically, which means stopping the spam for a few days. He also notes that while sometimes more details can be obtained by contacting the Spamhaus team, for clients engaged in spamming, the best advice is simply to "stop spamming," as spammers often expect magical solutions without changing their behavior.
29 Dec 2021 - Email Geeks
4 expert opinions
Gaining removal from Spamhaus blacklists first requires a clear understanding that such listings are nearly always justified, reflecting legitimate problematic activity. To achieve delisting, senders must pinpoint the exact cause of the listing, immediately halt any offending email or network activity, and thoroughly resolve the underlying issue. Common reasons for these legitimate listings include actively sending spam, hosting spam-related infrastructure like compromised servers or open relays, or exhibiting botnet activity. Once the source of the abuse is fully mitigated and no further spam is being sent, the next step involves using Spamhaus's lookup tool to identify the specific reason for the listing and then submitting a removal request, detailing the corrective actions taken and outlining preventative measures for the future. The crucial element is demonstrating that the problem has been genuinely fixed to prevent recurrence.
Expert view
Expert from Email Geeks explains that to get delisted from a blacklist, you need to identify the cause, get the client to stop the offending activity, and then request delisting with an explanation of actions taken and plans to prevent recurrence.
21 May 2022 - Email Geeks
Expert view
Expert from Email Geeks advises that a client must fix or improve many issues before even considering contacting Spamhaus for delisting. She also confirms that some listings are "totally righteous," meaning the blacklisting is justified.
27 May 2024 - Email Geeks
5 technical articles
To gain removal from Spamhaus blacklists, it is paramount to understand that these listings are overwhelmingly justified, reflecting legitimate issues like active spamming, compromised systems, or non-compliance with email sending best practices. The process for delisting universally requires identifying the precise cause of the listing, immediately ceasing the problematic activity, and thoroughly resolving the underlying issue. For example, SBL and XBL listings are often automatically removed once the malicious activity stops, whereas DBL requires the domain owner to ensure their domain is no longer associated with spam, and PBL may involve specific confirmations or justifications for an IP's use. Once the problem is fully rectified, senders must use Spamhaus's dedicated lookup and delisting tools to request removal, providing details of corrective actions. Adherence to general bulk sender guidelines, including strong authentication like SPF, DKIM, and DMARC, is crucial not only for delisting but also for preventing future blacklistings by maintaining a positive sender reputation.
Technical article
Documentation from Spamhaus Documentation explains that SBL and XBL listings are automatically removed once the active spamming or malicious activity stops and the issue is resolved. For SBL, if the listing is due to an active spam source, it will remain listed until the source is dealt with. They advise users to identify and stop the spam source before requesting removal, and they provide a lookup tool for delisting requests.
15 Jan 2025 - Spamhaus Documentation
Technical article
Documentation from Spamhaus Documentation explains that the Policy Block List (PBL) lists IPs that should not be sending email directly to the internet, such as residential or dynamic IPs. Delisting from PBL usually involves confirming that the IP is not a mail server or requesting a permanent delist if it's a legitimate mail server operating within a PBL range, often requiring an account and specific justification.
24 May 2025 - Spamhaus Documentation
How can I get delisted from Spamhaus?
How can I get help with a Spamhaus listing delisting?
How to get delisted from Spamhaus after being listed for email marketing practices?
What are the common reactions and stages of dealing with a Spamhaus listing, and how can you get delisted?
What causes Spamhaus blacklisting and how to resolve it?
What to do if listed in Spamhaus and other blacklists?