What happens if an MTA-STS policy file is not found?
Matthew Whittaker
Co-founder & CTO, Suped
Published 27 Jun 2025
Updated 17 Sep 2025
7 min read
MTA-STS (Mail Transfer Agent Strict Transport Security) is a critical security standard designed to ensure that emails are always sent over an encrypted TLS connection. It helps prevent downgrade attacks and interception of emails in transit, acting as a vital layer of protection for email communication. For MTA-STS to work effectively, a policy file must be correctly configured and accessible on a web server.
The process involves a sending mail server (MTA) querying a DNS TXT record for the recipient domain. If this record exists, it directs the sending MTA to an HTTPS endpoint where the MTA-STS policy file is expected to reside. This file specifies the required TLS versions and the mail exchange (MX) records that are permitted to receive mail for the domain.
However, what happens if this crucial MTA-STS policy file is not found when a sending MTA attempts to fetch it? This scenario can arise from various issues, from simple misconfigurations to more complex server problems. Understanding the implications is essential for maintaining robust email security.
Understanding the default behavior
The immediate impact of a missing policy
When a sending MTA cannot find the MTA-STS policy file, email delivery is not immediately halted. According to RFC 8461, the sending MTA should revert to opportunistic TLS. This means that the mail will still be delivered, but the sending MTA will not enforce the strict TLS policies that MTA-STS would normally dictate. Essentially, it proceeds as if MTA-STS were not configured for the recipient domain at all.
RFC 8461 explicitly states that if the MTA-STS policy file is unavailable when checked, the sending MTA must continue to deliver mail. This fallback mechanism ensures that mail flow is not interrupted due to temporary server issues or misconfigurations. You can find more details in the MTA-STS Overview from Mimecast support.
While mail delivery continues, the absence of the policy means that the security benefits of MTA-STS are lost. The sending MTA will attempt to use TLS if the receiving server offers it, but it will not enforce specific minimum TLS versions or check if the receiving server's certificate matches an expected pattern. This leaves a critical window open for potential attacks.
It's crucial to understand that even if mail is still flowing, a missing MTA-STS policy can signal underlying problems that could impact your email's confidentiality and integrity. Regularly detecting MTA-STS policy changes and locations is a key part of maintaining email security.
The inherent security risks
Compromising email transmission security
The primary risk associated with a missing MTA-STS policy is the exposure to man-in-the-middle (MITM) attacks and passive surveillance. Without the explicit instructions of an MTA-STS policy, an attacker could intercept the connection setup between two MTAs. They might then force the communication to occur over an unencrypted channel or use a fraudulent TLS certificate, which would not be detected.
Without MTA-STS Policy
Opportunistic TLS: Encryption attempts are made but not enforced, allowing fallback to unencrypted connections.
Vulnerable to downgrade attacks: Attackers can force unencrypted communication, exposing email content.
No certificate validation: Fake certificates can go unnoticed, enabling spoofing and phishing.
With MTA-STS Policy
Enforced TLS: Requires a secure, encrypted connection for all email exchanges.
Certificate validation: Ensures the receiving server's certificate is valid and trusted.
This degradation of security means that sensitive information within emails could be exposed to unauthorized parties. For organizations handling confidential data, a lapse in MTA-STS configuration can have significant compliance and privacy implications. It undermines the trust in encrypted email communication that MTA-STS is designed to establish.
Common reasons for policy absence
Why your policy might be missing
Several factors can lead to a sending MTA failing to find your domain's MTA-STS policy file. Often, these are straightforward configuration errors that can be remedied with careful review.
Missing or incorrect DNS TXT record: The _mta-sts DNS TXT record is the initial pointer. If it's missing, malformed, or has not propagated, the sending MTA won't know where to look for the policy.
Web server configuration issues: The web server hosting the policy file might be down, misconfigured, or not serving the file over HTTPS on port 443.
Incorrect directory path or file name: The policy file must be located at the exact directory path for MTA-STS and have the correct file name for an MTA-STS policy (e.g., https://mta-sts.example.com/.well-known/mta-sts.txt). Case sensitivity and exact naming are crucial.
Invalid or expired SSL/TLS certificate: The web server must present a valid, trusted TLS certificate for the mta-sts.example.com subdomain. If the certificate is expired, self-signed, or untrusted, the policy fetch will fail.
Any of these issues can prevent the sending MTA from successfully retrieving and validating your MTA-STS policy. Without a valid policy, the desired security enhancements are effectively bypassed, leaving your email traffic less secure than intended.
Practical steps for resolution
Fixing a missing MTA-STS policy
To resolve a missing MTA-STS policy, start by systematically checking each potential point of failure. The first step is to confirm the existence and correctness of your DNS TXT record. This record should be published for _mta-sts.yourdomain.com and include the v=STSv1 tag and a unique id tag.
Example MTA-STS DNS TXT RecordTXT
_mta-sts.example.com. IN TXT "v=STSv1; id=202401010000;"
Next, verify that your web server is correctly hosting the MTA-STS policy file. Ensure it's accessible via HTTPS at https://mta-sts.yourdomain.com/.well-known/mta-sts.txt. The server must use a valid, publicly trusted SSL/TLS certificate for the mta-sts subdomain, and it should return an HTTP 200 status code. Issues like MTA-STS failure due to web server misconfigurations are common.
Suped offers comprehensive DMARC monitoring that can help you detect MTA-STS policy issues through detailed DMARC reports. Our AI-Powered Recommendations provide actionable insights to fix problems quickly. The Unified Platform brings together DMARC, SPF, and DKIM monitoring with blocklist and deliverability insights, making it an invaluable tool for ensuring your email security is always robust.
Ongoing vigilance and monitoring
Proactive monitoring and maintenance
Once you've addressed a missing MTA-STS policy, ongoing monitoring is essential to prevent recurrence. DNS records can sometimes be inadvertently altered, or web server configurations can change, leading to the policy becoming unavailable again. Regular checks and automated alerts are your best defense.
DMARC reports are a valuable resource for identifying MTA-STS failures. These reports provide data on email authentication results, including information related to TLS usage. By carefully understanding DMARC reports, you can spot anomalies or authentication failures that may indicate a problem with your MTA-STS configuration.
Platforms like Suped offer Real-Time Alerts and a Unified Platform that combine DMARC, SPF, and DKIM monitoring with other deliverability insights. This holistic approach ensures you are immediately notified of any policy file accessibility issues or other security gaps, allowing you to react quickly and maintain continuous protection for your email communications.
Ensuring robust email security
Ensuring robust email security
MTA-STS is an essential component of modern email security, providing an enforced layer of TLS encryption that goes beyond opportunistic TLS. It’s a proactive measure that prevents malicious actors from downgrading connections or intercepting sensitive communications.
A missing MTA-STS policy file doesn't stop email delivery but significantly compromises security by removing this enforcement. This exposes your domain to various attacks, potentially leading to data breaches or reputation damage. Recognizing the causes, from DNS errors to web server issues, is the first step toward resolution.
Implementing, validating, and continuously monitoring your MTA-STS configuration is crucial for protecting your email ecosystem. Tools like Suped simplify this process, offering the insights and alerts needed to maintain strong email security and deliverability, ensuring your messages are not just delivered, but delivered securely.