When blocked on Verizon and receiving canned responses, a multifaceted approach is necessary. It involves understanding potential reasons from the error messages themselves and leveraging external tools like SenderScore, Talos, and MXToolbox to check IP/domain reputation and blacklists. Ensure proper email authentication (SPF, DKIM, DMARC) and consider gradually warming up new IPs. Proactively monitor your spam rate and feedback loops through Google Postmaster Tools and set up feedback loops with other ISPs. Review your email content for spam triggers and maintain clean email lists. Persistently contact Verizon support for escalation, but also recognize that it may be difficult to get past automated responses. Engage in industry initiatives like whitelisting and proactively monitor your sending reputation across multiple platforms. Finally, adhere to general email deliverability best practices, including list management, authentication, and content optimization.
10 marketer opinions
When facing blocks from Verizon and receiving canned responses, several strategies can help diagnose and resolve the issue. Key actions include verifying email authentication (SPF, DKIM, DMARC), checking IP and domain reputation via tools like SenderScore and Talos, and warming up new IP addresses gradually. Reviewing email content for spam triggers, maintaining clean email lists, and establishing feedback loops (FBLs) with other ISPs are also important. Persistence in contacting Verizon support for escalation, understanding error messages, and proactively monitoring sending reputation across platforms are crucial for identifying and addressing underlying issues.
Marketer view
Email marketer from EmailVendorBlog.com shares that verifying your email authentication (SPF, DKIM, DMARC) is properly configured. Even with canned responses, ensuring proper authentication is a baseline requirement for deliverability and can help resolve blocking issues.
22 Dec 2022 - EmailVendorBlog.com
Marketer view
Marketer from Email Geeks shares that talking to Verizon's postmaster team might be helpful and provides a link to their postmaster resources.
10 Nov 2022 - Email Geeks
3 expert opinions
When facing email blocks from Verizon and receiving only canned responses, experts recommend a combination of persistence, proactive monitoring, and industry engagement. While it's possible that you may not bypass the automated responses, it doesn't mean a human isn't reviewing the emails. Persistence in escalating the issue is crucial to obtain specific details about the block. Additionally, exploring whitelisting options, setting up feedback loops, and engaging with industry initiatives can improve sender reputation over time and help mitigate future blocking issues.
Expert view
Expert from Spam Resource explains that persistence is key when dealing with canned responses. He advises trying to escalate the issue by repeatedly contacting support and requesting to speak with someone who can provide specific details about the block. He also notes that it can be difficult to get past the initial automated responses.
19 Feb 2022 - Spam Resource
Expert view
Expert from Word to the Wise explains to explore whitelisting or feedback loops. Even with canned responses, engaging with industry initiatives and working towards whitelisting can improve your reputation over time. Also, proactively monitor feedback loops from ISPs where available, to identify and address issues before they lead to blocking.
15 Aug 2024 - Word to the Wise
5 technical articles
When encountering blocks from Verizon and receiving canned responses, documentation emphasizes proactive troubleshooting and adherence to email deliverability best practices. Review SMTP enhanced status codes in canned responses for granular detail on failure reasons. Use tools like MXToolbox to check for blacklisting. Monitor spam rates, IP reputation, and feedback loops via Google Postmaster Tools. Ensure DMARC is correctly set up for authentication reporting. Follow email deliverability best practices, including list management, authentication, and content optimization, as outlined by Return Path.
Technical article
Documentation from MXToolbox explains how to use their tool to check if your IP address or domain is on any public blacklists. Even with canned responses, this check provides actionable insights into potential reputation issues.
11 Apr 2022 - MXToolbox
Technical article
Documentation from Return Path (now part of Validity) emphasizes following email deliverability best practices, including proper list management, authentication, and content optimization. While canned responses might be frustrating, adhering to these practices can prevent blocks in the first place.
16 Dec 2022 - Return Path
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