Summary
To contact Videotron's postmaster and resolve bounce issues, use abuse@videotron.ca, a historically effective address confirmed by multiple sources. When contacting any postmaster, provide detailed email information, bounce messages, and troubleshooting steps. Understanding bounce codes (4xx errors indicate temporary server issues) is crucial. Preventative measures include proper email authentication (SPF, DKIM, DMARC), sender reputation monitoring, list hygiene (removing inactive/invalid addresses), and establishing feedback loops with ISPs. Address reputation issues by reviewing sending practices, suppressing complainers, and engaging with postmasters. Remember that a response isn't always guaranteed, so maintain politeness and clarity.
Key findings
- Videotron Contact: abuse@videotron.ca is a reliable contact for Videotron's postmaster.
- Information for Postmaster Contact: Provide detailed email info, bounce messages, and troubleshooting steps.
- Understanding Bounce Codes: Bounce codes offer diagnostic information; 4xx errors signal temporary issues.
- Importance of Authentication: SPF, DKIM, and DMARC enhance deliverability and sender reputation.
- List Hygiene is Key: Removing invalid or inactive email addresses lowers bounce rates.
Key considerations
- Politeness & Clarity: Maintain politeness and clarity when contacting postmasters.
- Response Not Guaranteed: Postmaster responses are not always guaranteed.
- Proactive Reputation Management: Address reputation issues promptly by reviewing sending practices.
- Use Deliverability Tools: Use deliverability testing tools.
What email marketers say
10 marketer opinions
To contact Videotron's postmaster and resolve bounce issues, use abuse@videotron.ca. When reaching out to any postmaster, provide detailed email information, bounce messages, and troubleshooting steps. Ensure your email infrastructure is correctly configured, implement authentication methods like SPF, DKIM, and DMARC, and maintain a clean email list to reduce bounces.
Key opinions
- Contact Method: abuse@videotron.ca is a viable contact method for Videotron's postmaster.
- Required Information: Provide detailed email information, bounce messages, and troubleshooting steps when contacting postmasters.
- Bounce Code Explanation: A bounce code indicates the reason an email was rejected by a recipient's mail server.
- Bounce Types: Understand the difference between hard bounces (permanent failures) and soft bounces (temporary issues).
Key considerations
- Infrastructure Configuration: Ensure your email infrastructure is correctly configured to prevent being flagged as spam.
- Authentication: Implement authentication methods like SPF, DKIM, and DMARC to improve deliverability.
- List Hygiene: Maintain a clean email list by removing inactive or invalid email addresses to reduce bounce rates.
- Reputation: Monitor your sender reputation and IP address for deliverability issues.
Marketer view
Email marketer from EmailOnAcid defines email bounces as messages that are rejected by a recipient's mail server and returned to the sender, often with a bounce code indicating the reason for failure.
5 Oct 2023 - EmailOnAcid
Marketer view
Email marketer from MailerLite notes maintaining clean email lists and removing inactive or invalid email addresses can help reduce bounce rates and improve overall deliverability.
17 Jul 2023 - MailerLite
What the experts say
4 expert opinions
To contact Videotron's postmaster, use abuse@videotron.ca, a historically responsive address. For any postmaster contact, alternative addresses like postmaster@domain.com and ISP-published methods exist, though responses aren't guaranteed. Decoding bounce messages via SMTP error codes helps identify delivery failures. Addressing reputation issues involves reviewing sending practices, suppressing complainers, ensuring list hygiene, and engaging postmasters.
Key opinions
- Videotron Contact: abuse@videotron.ca has been known to respond.
- General Postmaster Contacts: Options include abuse@domain.com, postmaster@domain.com, or the ISP's published methods.
- Bounce Message Decoding: Understanding SMTP error codes and server responses are crucial for identifying delivery failures.
- Reputation Management: List hygiene is a component of reputation management.
Key considerations
- Response Not Guaranteed: Responses from postmasters aren't always guaranteed.
- Error Code Importance: Pay attention to error codes to help you solve the issue.
- List Management is Key: Ensure proper list hygiene is maintained.
Expert view
Expert from Email Geeks shares that historically Videotron's abuse address (<mailto:abuse@videotron.ca|abuse@videotron.ca>) has been known to respond.
2 May 2023 - Email Geeks
Expert view
Expert from Spamresource details that decoding bounce messages requires understanding SMTP error codes and server responses to identify the cause of the delivery failure, such as a full mailbox or spam filtering.
9 Feb 2022 - Spamresource
What the documentation says
6 technical articles
To address bounce issues and contact Videotron, use the abuse@videotron.ca address as outlined in their documentation. Bounce codes, as explained by SparkPost, provide diagnostic information, differentiating between hard and soft bounces. Microsoft Support notes that 4.X.X codes indicate temporary server issues. Google suggests contacting recipients directly or the postmaster for server-related problems. RFC defines 4xx errors as transient, potentially caused by full mailboxes or network congestion. AWS recommends establishing feedback loops with ISPs for bounce and complaint notifications.
Key findings
- Videotron Contact: abuse@videotron.ca is the designated address for reporting issues.
- Bounce Code Significance: Bounce codes provide valuable diagnostic information about delivery failures.
- 4xx Error Codes: 4xx error codes indicate transient issues like full mailboxes or network congestion.
- Feedback Loops: Establishing feedback loops with ISPs aids in identifying and resolving deliverability issues.
Key considerations
- Bounce Type Analysis: Differentiate between hard and soft bounces to tailor resolution strategies.
- Temporary Nature of 4xx Errors: Understand that 4xx errors are often temporary, suggesting the issue might resolve itself.
- Direct Recipient Contact: Consider contacting the recipient directly for certain bounce issues, such as a full mailbox.
- ISP Communication: Engage with the receiving postmaster to discuss and resolve network-related issues.
Technical article
Documentation from AWS describes establishing a feedback loop with ISPs to receive bounce and complaint notifications, which helps in promptly identifying and addressing deliverability issues.
5 Jan 2022 - AWS
Technical article
Documentation from RFC specifies 4xx error codes from the server, often indicating a transient issue on the recipient's side. These can include the recipient’s mailbox being over quota, network congestion, or a temporary server outage.
6 Jan 2023 - RFC
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