Summary
To address Cloudmark content filtering issues, both marketers and documentation recommend a multi-faceted approach. Primarily, contact Cloudmark support directly via their official channels, providing detailed information like email content, headers, sender IP, and timestamps. Before reaching out, proactively ensure your email sending practices align with industry best practices. This includes proper sender authentication (SPF, DKIM, DMARC), maintaining a clean sending reputation, avoiding spam trigger words, and monitoring your reputation with Cloudmark. Send test emails to analyze headers for clues and use the Cloudmark Content Analysis Tool (CAT) if you are a customer. Non-customers can submit concerns via support channels. Proper preparation and proactive measures are key to minimizing false positives and facilitating a faster resolution.
Key findings
- Contact Support: Directly contact Cloudmark support with detailed information about the issue.
- Industry Best Practices: Adhere to industry best practices for email sending, including authentication and reputation management.
- Sender Reputation: Monitor and maintain a clean sender reputation with Cloudmark.
- Authentication: Ensure proper email authentication (SPF, DKIM, DMARC) is in place.
- CAT Tool: Utilize the Cloudmark Content Analysis Tool (CAT) if you are a customer to analyze email content.
Key considerations
- Proactive Measures: Implement best practices and monitor reputation proactively to prevent filtering issues.
- Preparation: Gather all relevant information, including email content and headers, before contacting support.
- CAT Availability: The Cloudmark Content Analysis Tool (CAT) is primarily for customers; non-customers should use standard support channels.
- Ticket Submission: Submit support tickets for content related issues and avoid using the CAT tool for issues with other streams.
What email marketers say
6 marketer opinions
To address Cloudmark content filtering issues, the primary approach is to contact their support directly, providing detailed information about the filtering problem, including email content, headers, sender IP, and timestamps. Before reaching out, it's crucial to ensure your email sending practices align with industry standards, including proper sender authentication (SPF, DKIM, DMARC), maintaining a good sender reputation, and avoiding spam trigger words. Monitoring your sender reputation with Cloudmark is also vital. Testing email deliverability to a Cloudmark-protected account and analyzing headers can provide further insights.
Key opinions
- Direct Contact: Contact Cloudmark support with specific details of the content filtering issue.
- Industry Standards: Adhere to industry best practices for email sending to minimize false positives.
- Sender Reputation: Monitor and maintain a good sender reputation with Cloudmark.
- Authentication: Ensure proper email authentication (SPF, DKIM, DMARC) is in place.
- Test and Analyze: Send test emails and analyze headers to understand filtering behavior.
Key considerations
- Preparation: Before contacting Cloudmark, thoroughly investigate and document the filtering issue.
- Proactive Measures: Implement best practices to prevent content filtering issues from occurring.
- Information Provided: Include all relevant information when contacting Cloudmark support to facilitate resolution.
- Support Channels: Use official support channels for addressing content filtering issues.
Marketer view
Email marketer from Stack Overflow user explains to contact Cloudmark support directly with details of the filtering issue, including the affected email content and headers. Further explaining it may be a good idea to check sender reputation and authentication (SPF, DKIM, DMARC) to improve your filtering rates and prevent the need to manually contact them. This is so your message isn't flagged as spam in the first place
22 May 2022 - Stack Overflow
Marketer view
Email marketer from Email Provider Forum recommends to check your sending practices against industry best practices to reduce false positives. Ensure you have proper authentication (SPF, DKIM, DMARC), maintain a good sender reputation, and avoid spam trigger words in your email content. Then, reach out to support to resolve this
1 Nov 2022 - Email Provider Forum
What the experts say
1 expert opinions
The most effective way to address Cloudmark content filtering issues is by ensuring proper sender authentication (SPF, DKIM, DMARC) and maintaining a clean sending reputation. It's crucial to align your email practices with industry standards to minimize false positives before contacting Cloudmark support.
Key opinions
- Authentication: Proper sender authentication (SPF, DKIM, DMARC) is essential.
- Reputation: Maintaining a clean sending reputation is crucial.
- Industry Standards: Align email practices with industry standards to reduce false positives.
Key considerations
- Proactive Measures: Implement authentication and reputation management before contacting support.
- Email Practices: Review and optimize email practices to comply with industry standards.
Expert view
Expert from Spam Resource explains that the best way to address Cloudmark regarding content filtering issues is through proper sender authentication (SPF, DKIM, DMARC) and maintaining a clean sending reputation. Before contacting support, ensure your email practices align with industry standards to minimize false positives.
29 Dec 2023 - Spam Resource
What the documentation says
3 technical articles
Cloudmark addresses content filtering issues by allowing users to report false positives through various channels. The Cloudmark Content Analysis Tool (CAT) is available for customers to analyze and test email content, while non-customers can submit content concerns via standard support channels or direct submission through the website. Proofpoint's documentation highlights that Cloudmark's platform offers content analysis, anti-spam, and anti-phishing technologies, and if emails are misclassified, they can be submitted for review through support channels.
Key findings
- Reporting False Positives: Users can report incorrectly classified emails to Cloudmark as false positives.
- Content Analysis Tool (CAT): Customers can use the CAT to analyze and test email content.
- Support Channels: Content concerns can be submitted through standard support channels.
Key considerations
- Customer vs. Non-Customer: The availability of the CAT depends on whether you are a Cloudmark customer.
- Preparation: Before submitting, gather relevant information about the misclassified email.
- Channel Selection: Choose the appropriate channel (CAT, support, website) for submission.
Technical article
Documentation from Proofpoint describes that Cloudmark offers content analysis, anti-spam, and anti-phishing technologies. Their platform analyzes email content to identify and block malicious messages. If you believe their filters incorrectly classified your email, you can submit it for review via their support channels.
2 Dec 2021 - Proofpoint
Technical article
Documentation from Cloudmark Knowledge Base explains that to report a false positive, users can submit a sample of the incorrectly classified email to Cloudmark for analysis using the Cloudmark Content Analysis Tool (CAT) or via direct submission through their website.
9 Jan 2022 - Cloudmark
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