How to submit Cloudmark remediation requests using email fingerprint data and headers?

Cloudmark remediation, primarily managed through Proofpoint, emphasizes the submission of the original, unaltered email as an attachment. This method is critical because it preserves all original email headers and the complete message body, which contain the raw data Cloudmark's internal 'fingerprinting' system uses for real-time threat detection and classification. While direct submission of 'fingerprint data' by senders is not typically feasible, providing the full email enables Proofpoint to re-evaluate the message's unique characteristics and adjust its internal scoring or 'fingerprint,' leading to delisting. Remediation requests are often initiated by recipients, who forward the original email as an attachment to their IT departments, use built-in email client reporting features, or send it directly to Proofpoint's designated false positive analysis addresses. It is important to note that Cloudmark Sender Intelligence (CSI), a reputation system, does not offer a manual delisting process via fingerprint data or headers; its remediation is purely behavioral, focusing on improved sending practices.

Cloudmark remediation requests, primarily managed by Proofpoint, focus on analyzing unique email 'fingerprints' for threat detection. While direct submission of Cloudmark's proprietary fingerprint data by senders is generally not feasible, the effective method for remediation involves providing the complete, original email. This typically means recipients or their IT departments forward the full message, including all its headers, as an attachment to Proofpoint's designated false positive reporting channels or support pages. Some guidance suggests that if 'fingerprint information' is available, it can be included in the ticket body, with the full headers attached separately as a text file. This comprehensive submission allows Cloudmark's system to re-analyze the message's attributes, effectively re-generating or verifying its internal 'fingerprint' to re-evaluate its classification and potentially remove blocks. Submitting requests through the Cloudmark Authority support page is advisable for issues where full headers are necessary, but not for general SMTP 5xx response issues.

Regarding Cloudmark remediation, it is crucial to understand that Cloudmark Sender Intelligence (CSI) does not facilitate manual requests using email fingerprint data or headers. CSI operates as an automated, real-time reputation system, with remediation achieved purely through behavioral changes, such as stopping problematic mail and concentrating on positive user engagement. Although Cloudmark internally uses a distributed fingerprinting system that relies on unique email fingerprints for blocking decisions based on user reports, this proprietary data is not accessible for direct, manual remediation submissions by senders. For other Cloudmark block types, however, obtaining and analyzing email headers, potentially through campaign diagnostics, remains a relevant step for analysis and re-evaluation, as previously detailed in guidance about submitting the complete original email.

For Cloudmark remediation, the key to successful re-evaluation of blocked emails, especially those considered false positives, lies in providing Proofpoint with the complete, original message data. This process, crucial for Cloudmark's internal 'fingerprinting' analysis, is typically achieved by forwarding the email as an attachment or by utilizing built-in 'Report Spam' or 'Report Phish' functionalities within email clients like Outlook. These methods ensure the full preservation of original email headers and the entire message body. While senders cannot directly submit Cloudmark's proprietary fingerprint data, furnishing this comprehensive email information enables Proofpoint to thoroughly re-examine the message's unique attributes, correcting any misclassifications and improving deliverability.