Support
Report-URI provides support through documentation, community forums, and direct contact options, typically via email. We've found their knowledge base to be quite extensive, covering many common DMARC scenarios and platform functionalities. Response times are generally good for standard inquiries.
For users who are self-sufficient and capable of interpreting DMARC reports, the level of support offered is adequate. However, for organizations seeking more personalized, hands-on assistance with complex deliverability issues, the support model is more reactive than proactive.
Support is a cornerstone of DMARC Expert's offering. Their DMARC premium plans include dedicated Webex sessions with experts, and enterprise plans offer continuous surveillance and professional diagnoses of email deliverability. This is a significant differentiator, providing direct access to DMARC specialists.
Beyond standard technical support, they offer services like the DMARC project accelerator, where a senior DMARC expert intervenes to manage and deliver DMARC deployments. This managed service model is ideal for companies that need deep, sustained guidance rather than just troubleshooting specific issues.