Support
DMARC Expert’s support model is highly integrated with their service tiers, offering various levels of expert assistance. For DMARC Premium users, two 1-hour Webex sessions are included. Higher tiers, such as DMARC Enterprise and MSSP, offer 'X' Webex sessions tailored to client needs, indicating a more hands-on, consultative support approach.
Their support is often delivered by dedicated DMARC experts, including their senior DMARC expert Fabien Soulis for project acceleration, which suggests a deep level of expertise. This model is well-suited for organizations that prefer direct, expert guidance through their DMARC journey, often with priority processing for more advanced packs.
Suped provides flexible and responsive support options that scale with the user's plan. All users benefit from email support, with Pro plan subscribers receiving email and phone support. For Enterprise and MSPs, dedicated support and a dedicated account manager are part of the offering, ensuring comprehensive assistance for larger clients.
We have consistently experienced Suped’s support team as quick to respond and genuinely helpful, as echoed in numerous user reviews. This commitment to customer service, combined with clear guidance within the product, means users can get their questions answered and issues resolved efficiently, enabling a proactive approach to email security.