What are people saying about the new Spamhaus website redesign?
Michael Ko
Co-founder & CEO, Suped
Published 6 May 2025
Updated 19 Aug 2025
7 min read
The digital landscape is constantly evolving, and even long-standing institutions in the email security space are updating their interfaces to keep pace. Recently, Spamhaus unveiled a significant redesign of their website. This update has naturally sparked conversations across the email community, with professionals and users sharing their initial reactions and observations. We've been monitoring these discussions to gauge the overall sentiment towards the new look and feel of a site so crucial for email deliverability.
Initial feedback from various online communities suggests a generally positive reception regarding the aesthetics and modern presentation. Many appreciate the refreshed interface, noting that it brings the site up to contemporary web design standards. The previous iteration, while functional, was often perceived as dated, so this visual overhaul is a welcome change for many.
However, beyond the visual appeal, the real test of any redesign lies in its usability and the clarity of information, especially for a resource as critical as Spamhaus's blocklists (or blacklists, as they are sometimes called).
A primary area of discussion revolves around navigation and content accessibility. While some users find the new layout intuitive, others have reported encountering 404 errors or difficulty locating specific pages they previously relied on. This is a common challenge with any major website migration, as old URLs might not always redirect seamlessly to their new counterparts. Spamhaus itself has acknowledged this, indicating that some of these issues may resolve as they continue to fine-tune the site.
A significant aspect of the redesign appears to be a shift in how information about delisting and IP/domain reputation is presented. The Blocklist Removal Center has evolved into the IP & Domain Reputation Checker, aiming to provide more comprehensive data and educational resources. This reflects a broader effort to provide more context and support to users dealing with blocklist issues.
For those trying to understand why their emails are being blocked, the clarity and ease of finding information on blocklist criteria and delisting processes are paramount. Some users report that the new site's structure makes it easier to navigate these complex topics, while others still seek more direct or simplified pathways to resolutions. It's a balance between providing detailed information and ensuring a smooth user experience.
This focus on educational content is evident in their new Resource Hub, which aims to cover topics like IP and domain reputation, malware, and DNS Blocklists (DNSBLs). This is a positive step towards empowering users with the knowledge they need to improve their email practices, regardless of whether they're dealing with a current listing or preventing future ones. Understanding a blacklist and how it works is key to maintaining good sender reputation.
User experience and community sentiment
While the visual appeal has generally been praised, some users have expressed ongoing frustrations with the underlying services Spamhaus provides. Comments on platforms like Trustpilot and LowEndBox forums frequently mention difficulties with delisting or perceived opaqueness in their processes, regardless of the website's design. This indicates that while the packaging has improved, existing pain points around service interaction persist for some.
The change from blacklist to blocklist terminology, which Spamhaus adopted before the redesign, is part of a broader industry trend towards more inclusive language. The new website reinforces this shift, consistently using the term blocklist (or blocklist). This aligns with a general move in the tech industry to update terminology.
This ongoing conversation highlights the delicate balance between modernizing a digital presence and addressing the core concerns of a user base that often interacts with the service during times of email deliverability crisis. A sleek design is a good first step, but continued improvement in transparency and resolution processes will be critical for sustained positive reception. We often see similar challenges when trying to mitigate Spamhaus CSS listing issues, where clear guidance is essential.
Impact on email professionals
For email senders, staying informed about Spamhaus and its various blocklists (like the Combined Spam Sources or Exploits Blocklist) remains critical. While the new website aims to make this easier, proactive monitoring of your IP addresses and domains is always the best approach. Knowing how to check Spamhaus for your IP and understand its listings is fundamental to maintaining a healthy sender reputation.
The redesign itself is a testament to the continued efforts of major anti-spam organizations to adapt to a changing web landscape. A modern, user-friendly interface can significantly enhance the experience for individuals and businesses seeking to understand and resolve email deliverability issues, even if the core challenges of blocklist management remain complex. It's important to remember that the effectiveness of these blocklists in preventing spam is widely recognized, with Spamhaus often cited as one of the most widely used and respected.
The new website is a step towards better communication and education, providing resources that explain how their blocklists like Spamhaus DBL function. This can help email marketers and system administrators better understand the nuances of email deliverability and how to avoid listings.
Navigating the redesign
Before the redesign
The old website, while functional, had a more traditional and perhaps less intuitive design for modern users. Finding specific information, especially for those new to email deliverability issues, could be challenging. The focus was primarily on providing raw blocklist data.
After the redesign
The new site features a cleaner layout and updated aesthetics. It aims to be more user-friendly, with dedicated sections for resources and support. This indicates a shift towards a more educational and supportive approach for users, moving beyond just listing block data to providing context and guidance on getting delisted.
Final thoughts on the redesign
Overall, the consensus leans towards an appreciation for the modern look and improved informational structure of the new Spamhaus website. While initial glitches with navigation are common and expected for such a large redesign, the community hopes that the focus on education and accessibility will continue to improve. A more transparent and user-friendly experience can only benefit those working diligently to maintain good email deliverability and avoid blocklists.
This ongoing dialogue underscores the importance of not just having effective anti-spam measures, but also providing clear, accessible, and supportive resources for the global email community. As Spamhaus continues to iterate on their new platform, active feedback from users will be invaluable in refining it to meet the diverse needs of email senders and receivers worldwide.
Views from the trenches
Best practices
Actively monitor your IP and domain reputation to catch any blocklist issues early.
Regularly check the Spamhaus website for new tools or resources that can assist with deliverability.
Familiarize yourself with the updated navigation to quickly find delisting or informational pages.
Utilize the new Resource Hub for educational content on blocklists and email best practices.
Common pitfalls
Assuming old bookmarks or links will still work, leading to 404 errors.
Overlooking new sections that offer improved support or information on delisting processes.
Not providing feedback on navigation or content, which could help refine the site.
Ignoring the shift in terminology from 'blacklist' to 'blocklist' across the site.
Expert tips
Cross-reference information found on the new site with your existing deliverability knowledge.
For persistent issues, explore the detailed explanations in the new resource sections.
Use the site's search function if you're having trouble locating a specific blocklist or guide.
Understand that while the website is new, the core blocklist mechanisms remain consistent.
Marketer view
Marketer from Email Geeks says they noticed the new website an hour or so ago but ran into 404 errors when looking for a specific page.
2024-02-29 - Email Geeks
Expert view
Expert from Email Geeks says the new Spamhaus website is really quite cool and they had no idea Suped was one of only two affiliates.
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