Gmail's tabbed inbox categorizes emails using AI, sorting them into Primary, Social, Promotions, Updates, and Forums. While intended for deals and offers, the 'Promotions' tab can inadvertently filter political and advocacy emails, reducing their visibility and impacting engagement (fundraising, recruitment). This occurs because the algorithm learns from user behavior and may not recognize the importance of non-commercial content. Potential solutions include user education on tab management and filters, the creation of separate tabs for non-marketing bulk emails, improving email authentication (SPF, DKIM, DMARC), focusing on engaging and valuable content, and ensuring double opt-in subscriptions. User interaction (moving emails between tabs) trains the AI, making engagement a key factor. Administrators can also manage settings to ensure correct delivery. The ultimate goal is to send wanted, relevant emails and maintain a good sender reputation.
10 marketer opinions
Gmail's tabbed inbox system, designed to categorize emails, can negatively impact political and advocacy emails. The algorithm often misclassifies these emails as 'promotional,' leading to reduced visibility and engagement. While users can manually adjust settings and filters, many lack the technical knowledge to do so. Potential solutions involve creating separate tabs for non-marketing bulk emails, educating users on tab management, improving email authentication, creating engaging content, and using double opt-in subscription confirmations.
Marketer view
Email marketer from Email Geeks suggests creating another tab for "non-marketing" bulk emails or helping Gmail users understand how the tabs work. Providing on-email guidance could empower users to manage their inbox preferences.
22 Jun 2022 - Email Geeks
Marketer view
Email marketer from Email Geeks explains that Google's "promotions" tab was built for "deals and offers," but the algorithm marks most bulk, non-transactional mail as promotional, even if it isn't. This forces advocacy and political content to compete against retail marketing, undermining political messaging.
22 Aug 2021 - Email Geeks
3 expert opinions
Gmail uses tabs to categorize emails, with the Promotions tab intended for deals, offers, newsletters, and call-to-action emails, and this sorting is separate from spam filtering. Email placement in the Promotions tab is influenced by user engagement; emails that aren't opened or acted upon are more likely to be placed there. To improve email placement, senders should focus on sending wanted, relevant emails, building relationships with subscribers, authenticating their mail, avoiding spam practices, and ensuring easy subscription and unsubscription options. Positive engagement signals to Gmail's AI that messages are valuable, improving placement.
Expert view
Expert from Word to the Wise shares that you should make sure people who want to receive your mail can easily do so, and make it easy for those who don't, to unsubscribe. They suggest you should authenticate your mail and that you need to ensure you’re not sending spam. If people are engaging, the AI will learn and place your messages correctly.
23 Dec 2021 - Word to the Wise
Expert view
Expert from Email Geeks shares a link to Google's blog stating the Promotions tab is for “Deals, offers, newsletters and other “call to action” emails” and explains that the tab sorting is not related to spam filtering.
21 Jul 2021 - Email Geeks
3 technical articles
Gmail automatically sorts emails into categories such as Primary, Social, Promotions, Updates, and Forums. This categorization is driven by AI and machine learning algorithms that analyze user interactions to improve accuracy over time. Users have the ability to customize these categories and move emails between them, which helps train the algorithm. Google Workspace administrators can also manage Gmail settings for their organization, including whitelisting senders and setting up routing rules to ensure important emails are delivered to users' inboxes.
Technical article
Documentation from Google AI Blog share that Gmail uses AI and machine learning to filter spam and categorise emails. The algorithm improves over time by analysing user interactions, such as moving emails between tabs.
7 Aug 2024 - Google AI Blog
Technical article
Documentation from Google Support explains how Gmail automatically sorts emails into categories like Primary, Social, Promotions, Updates, and Forums. Users can customize these categories and move emails between them to train Gmail's algorithm.
24 Nov 2024 - Google Support
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