What do you like best about SendForensics? Easy to use, interface is intuitive to navigate, our whole team can access and use the product with a single sign-on. There is no limit to the number of email tests you can send to Send Forensics to test, so it is not an issue to test every single campaign prior to launch to maximize deliverability. What do you dislike about SendForensics? Lag time has been an issue in the past - emails not rendering in Send Forensics has slowed down my work flow. Support team response has varied from a few hours to a few days to respond to a ticket. Also flags items within email template that are required by CANSPAM law, like our physical mailing address. Also can be glitchy, where previews of emails with flagged content does not render. What problems is SendForensics solving and how is that benefiting you? We run all our emails through Send Forensics prior to launch, to catch spammy words/copy and to improve the likelihood that our emails will reach inboxes of our customers.

What do you like best about Inbox Monster? I'm newer to the email team that utilizes InboxMonster but from what I've gathered from my coworker who has worked with Josie and InboxMonster for over a year, Josie was instrumental in providing actionable insights to enhance deliverability. What do you dislike about Inbox Monster? We don't have a proper CRM tool to leverage so InboxMonster isn't as much a problem as the tool we're using for email. What problems is Inbox Monster solving and how is that benefiting you? At the beginning of the year, the team discussed solutions such as better domain/IP allocation, stricter demark policies, and monitoring iCloud; they also noted the impact of email frequency and rogue franchisees on complaint rates. Next steps included investigating unsubscribe inconsistencies, exploring click activity data, discussing IP address optimization, and a future demo of Inbox Monster's "Creative Projects" tool; Josie Garcia will also provide further ISP and deliverability information. Most recently, Josie shared SendGrid-specific recommendations, best practices, and provided platform training, including user management, notifications, campaign tagging, subscriber insights, and spam trap analysis.

What do you like best about SendForensics? I like that it shows keywords that we can change flagged words to, similar words that you can update and exact content issues. I also like the live inbox placement testing. It also tells you if you should go ahead and send or make some changes and optimize. Send Forensics has different sections that they look at - vocabulary and copywriting, coding and layout, link quality and data collection. Most of our issues fall under the vocab and copywriting/content. The support and the guide section is also really helpful and most of the things we have questions on get answered pretty quickly there. It also is a good price for the service that you get. We looked and did free trials for a lot of companies, and feel Send Forensics gives you a lot of what we needed for a very reasonable price. What do you dislike about SendForensics? You really have to learn to use it and see the correct patterns. Sometimes we will test something and change what they told us to, and when we retest we are hitting less inboxes or getting a lower deliverability than before. Lots of trial and error. Recommendations to others considering SendForensics: Do the free trial, test it out and make sure it works for you first. But if you want to fully see what it can do, pay the low price of $49 a month and do some testing. You will likely get some insights you were not receiving before and it'll help you out moving forward with getting into inboxes. What problems is SendForensics solving and how is that benefiting you? With our current mailing system, we weren't seeing inbox placement and spam score testing. So this is helping a lot by telling us whether the main providers or not would have it fall into the inbox or spam folder. We've come to realize some words that are flagged so we can make the changes before even testing it in Send Forensics, so you do learn a pattern about how these things work. Send Forensics even goes as far as to show you your reputation, deliverability score, blacklists, errors, etc.

What do you like best about Inbox Monster? The toolset is very robust and they are consistently adding to the functionality. The account support has also been great and incredibly proactive. Thom is the best and always super helpful. What do you dislike about Inbox Monster? Right now, there is nothing currently that I do not like or appreciate about Inbox Monster. What problems is Inbox Monster solving and how is that benefiting you? Inbox Monster is helping us manage and get insight into deliverability problems when they arise. There is a great toolset that is built behind this management and the additional tools with respect to content rendering is super helpful.

What do you like best about SendForensics? SendForensics gives you a lot of information regarding your emails, without this tool you would have to use several other tools to be able to view all the information, and it would be much harder to do any real analysis of your “email health”. What do you dislike about SendForensics? I would like more details, especially regarding errors found in “Vocabulary & Copywriting” and “Coding & Layout”. Recommendations to others considering SendForensics: Run the trial and spend an hour investigating, you can quickly see if this is a tool for you. What problems is SendForensics solving and how is that benefiting you? Email marketing is difficult to succeed with, doesn't matter how much money we throw at it. SendForensics enables us to trim and adjust our email campaigns so that we get the maximum possible return on our investment. It's so much faster to find out how to improve our email campaigns with SendForensics.

What do you like best about Inbox Monster? Inbox Monster provides a lot of valuable insights into how are email deliverability is across many different email service providers. What do you dislike about Inbox Monster? Inbox Monster has many features and data sets, but not all of the data feels immediately actionable and I don't understand what every feature does. What problems is Inbox Monster solving and how is that benefiting you? Before Inbox Monster, we couldn't see where our emails were landing or what seeds were having deliverability issues.

What do you like best about Inbox Monster? Inbox Monster has been a life saver for our email program. We have worked with Josie for just under a year, but the amount of dedication and support she provided to analyze our deliverability, help us come up with an action plan to remediate our poor deliverability and sender reputation, and ongoing monitoring of trends after working through our issues, has played a significant role in the health and success of our email marketing. Josie is always quick to respond and will walk through the issues with us, giving us valuable insights and recommendations along the way. My team does not have a strong background in deliverability, but Josie and the Inbox Monster team, has made a very technical part of email marketing very easy to understand and action against, allowing us to grow our skillset while also educating the rest of the company on deliverability best practices to ensure we do not fall into the same mess that we worked so hard to pull ourselves out of. In October 2024, we found out, with the help of Inbox Monster, that our inbox rate with Gmail was at 1% with low sender reputation. After working with Josie, we were able to increase and maintain our Gmail inbox rate to 95-100% with high sender reputation within 4 months. I cannot recommend Inbox Monster enough. What do you dislike about Inbox Monster? Email deliverability is overwhelming. This is not an Inbox Monster issue. The team at Inbox Monster is incredibly knowledgeable and gives so much information. A lot of the time, the analysis is easy to follow while meeting with the Inbox Monster team, but the amount of numbers and tabs within the platform make it a little difficult to follow on our own. We have a wonderful support team who are willing to meet at our cadence to discuss, but it's a bit difficult to do our own analysis outside of those meetings. What problems is Inbox Monster solving and how is that benefiting you? Inbox Monster helps provide valuable insight to our email deliverability and sender reputation.

What do you like best about Inbox Monster? Clear reporting to understand our deliverability/inboxing, as well as domain/IP reputation factors. And the consulting services offered save us a ton of time, as they leverage existing relationships with email providers to troubleshoot/address inboxing issues. Super easy to use and onboard as well. What do you dislike about Inbox Monster? Everything is worth it, but the tool costs more than other deliverability platforms, however, that's largely because they are taking on the work of coordinating with email providers What problems is Inbox Monster solving and how is that benefiting you? They offer a one-stop shop of crucial information to understand our sending domain/ip health, and most importantly, offer services that help us work with email providers quickly and effectively. This saves our team a ton of time we would otherwise have to spend coordinating with each ESP