Support
Given Netcraft's enterprise-grade security offerings, its support tends to be tailored towards larger organizations with dedicated security teams. We found the support team to be highly knowledgeable in the broader cybersecurity landscape, capable of assisting with complex fraud detection scenarios that extend beyond typical DMARC issues. Response times were generally prompt for critical incidents.
Access to direct DMARC specialists might require navigating through the general security support channels, but once connected, the expertise is undeniable. For comprehensive security concerns, their support is robust, but for simple DMARC queries, it might feel a bit heavyweight.
Merox provides responsive and knowledgeable support specifically focused on DMARC and email deliverability. We experienced a helpful and accessible support team, adept at guiding users through DMARC implementation, troubleshooting authentication failures, and optimizing policies. The support resources, including documentation and FAQs, are well-aligned with the product's core functionality.
The dedicated focus means that any DMARC-related query can typically be resolved efficiently. For users who primarily need assistance with DMARC deployment and ongoing management, Merox's specialized support offers a direct and effective channel for assistance.