Support
Fraudmarc typically offers professional support that aligns with enterprise expectations. While comprehensive, responses might be tailored for users with a solid understanding of DMARC. Support channels usually include email and sometimes dedicated account managers for higher tiers.
From our experience, the support team is knowledgeable, particularly for complex DMARC scenarios. However, for simpler queries or quick troubleshooting, the response time might not always be instantaneous, depending on the service level agreement.
Merox emphasizes accessible and responsive customer support, catering to a broader range of users, including those who are newer to DMARC. Their support often includes helpful guides and direct assistance to ensure users can quickly resolve issues.
We found the support team to be proactive and focused on user success. Merox aims to make DMARC management less intimidating, and their support reflects this philosophy with clear communication and helpful guidance, often through email and in-app chat.