Support
Everest's support structure, particularly its Customer Success Managers, often receives positive remarks. We experienced responsive and diligent assistance, especially during the setup phase and when dealing with platform-side issues. They are clearly invested in helping users leverage the platform effectively, offering advice and guidance.
That said, some feedback suggests that after initial onboarding, the level of proactive engagement can vary, and getting highly technical questions resolved might take longer. While there are office hours for support, a dedicated, consistently proactive account manager for day-to-day issues isn't always a given, which could be a drawback for teams needing constant, deep dives into technical challenges.
InboxMonster truly shines in its customer support and consulting services. Our experience, and consistently echoed in feedback, highlights their hands-on approach and proactive engagement. Their team often identifies and flags potential deliverability issues before we even notice them, providing actionable insights and remediation plans.
The support extends beyond platform usage, with consultants often acting as subject matter experts, guiding strategy, and even coordinating directly with email service providers on behalf of clients. This deep, personalized partnership makes InboxMonster an excellent choice for organizations seeking not just a tool, but also expert guidance to navigate complex deliverability landscapes.