Support
Our experience with Cloudflare's support for DMARC, as with some of their other services, indicates a tiered approach. Free-tier users often face slower response times, relying heavily on extensive documentation and community forums. For paid plans, we've encountered mixed reviews, with some users reporting unresponsiveness or a lack of understanding for urgent issues.
The general sentiment is that while there is support, it might not always be as direct or as proactive as one might hope, especially for DMARC-specific challenges. This can be a point of frustration for businesses needing rapid assistance to resolve email deliverability or security concerns.
OnDMARC consistently receives high praise for its customer support, and our interactions confirm this. We've experienced their team as responsive, knowledgeable, and genuinely eager to assist users through every step of their DMARC journey. They offer various support channels, including email, and for higher-tier plans, chat, phone, and even dedicated account managers.
The emphasis on regular check-ins and personalized guidance from their customer success teams stands out. While one reviewer mentioned web chat could be slow, preferring email, the overall consensus, and our experience, points to OnDMARC providing exceptional, hands-on support, crucial for successful DMARC implementation and maintenance.