Blank Bounceback Message, SMTP Reply Code, and SMTP Error Code fields in bounce reporting occur due to several interconnected factors related to how emails are handled and how errors are reported across different systems. These reasons include the type of delivery failure (in-band or out-of-band), whether the platform's processing extracts the relevant information from bounce emails, internal suppression by sending systems based on pre-defined rules, issues from asynchronous bounces (particularly due to elderly autoresponders), and server-side configurations where servers aren't set up to report detailed SMTP codes or hide error messages. Aggressive spam filtering, the absence of proper DNS records, greylisting, auto-replies, and the potential failure of email platforms to correctly parse SMTP responses also add to the problem. In sum, diagnostic codes may be missing because they were never issued or are sometimes skipped by the receiving system.
9 marketer opinions
Blank bounceback messages, SMTP reply codes, and SMTP error code fields in bounce reporting typically arise from various reasons related to the receiving server's configuration, email filtering practices, and asynchronous bounce scenarios. Receiving servers might not always provide detailed error information, especially if they're configured to suppress such details or if the bounce is asynchronous (delayed). Aggressive spam filters, missing or incomplete DNS records, greylisting, or the use of auto-replies can also result in the lack of standard bounce information. Additionally, some email platforms might fail to properly parse or display the SMTP response, or incomplete SMTP responses.
Marketer view
Email marketer from Sendgrid Support explains that some errors can occur if sender lacks proper DNS records. Without these records, a receiving server may not be able to verify the sender's authenticity, leading to rejection without full bounce details.
11 Jan 2024 - Sendgrid
Marketer view
Email marketer from EmailOctopus Support shares that blank bounce information can indicate the email was blocked before it reached the recipient's server, preventing a standard bounce message. It also explains that auto-responders or vacation replies may not always provide structured SMTP error codes.
15 Jan 2022 - EmailOctopus
8 expert opinions
Blank bounceback messages, SMTP reply codes, and SMTP error code fields in bounce reporting can stem from several factors related to how email failures are handled and reported. Delivery failures can be 'in-band' during the SMTP transaction or 'out-of-band' after the message has been accepted. The platform's ability to extract and display information from bounce emails is crucial, but some bounce handlers may not process it well. Sending systems might suppress sending due to internal rules, bypassing the SMTP stage. Missing data fields may indicate asynchronous bounces from autoresponders. Diagnosing the issue requires understanding the source of the data and consulting ESP support. Receiving servers not configured to report detailed codes or set to hide error messages, or simply not issuing the codes in the first place are also key factors. Cleaning up autoresponders is key as well.
Expert view
Expert from Email Geeks explains that you’d really need to know where those fields come from, and what the raw data behind them is. Unless the raw data is available in your ESP web interface you’d have to ask support for more details about what’s going on.
26 Apr 2025 - Email Geeks
Expert view
Expert from Email Geeks shares that their being blank suggests it’s an asynchronous bounce, which absolutely could be caused by elderly autoresponders. If it’s 0.00001% of your list I’d accept that explanation and move on. If it’s 1% I’d want to see the raw data.
4 Oct 2021 - Email Geeks
4 technical articles
Blank SMTP fields in bounce reporting are often caused by a lack of detailed error information from the receiving server, internal filtering processes, or variations in the implementation of SMTP standards. Receiving servers may not provide specific error codes during the SMTP transaction, or the email might not even reach the server due to internal filtering. The actual level of detail available in bounce messages also depends on the sending server's configuration and interactions with other servers. The 'Undetermined' status code from AWS, further contributes to a lack of clarity.
Technical article
Documentation from Postfix Documentation explains that the level of detail provided in bounce messages depends on the configuration of the Postfix server and how it is set up to interact with other mail servers. In some cases, detailed error reporting may be disabled for security reasons.
27 Dec 2022 - Postfix
Technical article
Documentation from Microsoft Learn explains that blank SMTP fields in bounce reporting can occur when the receiving server does not provide detailed error information during the SMTP transaction, or the email was never actually sent to the server due to internal filtering.
31 Jul 2023 - Microsoft Learn
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