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Why is one-click unsubscribe missing in GoHighLevel emails, and how to troubleshoot?

Summary

GoHighLevel emails frequently lack true one-click unsubscribe functionality, primarily because their native sending system does not automatically include the essential 'List-Unsubscribe' header. This header is now a mandatory requirement for bulk senders by major email providers like Google and Yahoo, enabling recipients to opt out with a single click directly from their inbox without navigating to a landing page. GoHighLevel's default unsubscribe typically involves multiple clicks, falling short of these new compliance standards. This deficiency significantly impacts email deliverability, increases the risk of spam complaints, and can lead to a 'non-compliant' status in tools like Google Postmaster Tools. While a visible unsubscribe link can be added to the email footer, it doesn't provide the same seamless experience as a header-based one-click unsubscribe. Troubleshooting often reveals that the header is missing in test or preview emails and may only appear, if at all, in live campaign sends. The most widely recommended solution by email marketing experts and GoHighLevel users is to bypass GoHighLevel's native email system by integrating with external SMTP services, such as SendGrid or Mailgun, which automatically append the 'List-Unsubscribe' header, ensuring compliance and improving overall email deliverability.

Key findings

  • Missing List-Unsubscribe Header: The primary reason GoHighLevel emails often lack true one-click unsubscribe functionality is the consistent absence of the crucial 'List-Unsubscribe' and 'List-Unsubscribe-Post' headers in their native email sending system. This header is vital for email clients to display a direct unsubscribe button.
  • Compliance Requirements Unmet: For bulk senders sending over 5,000 messages daily to Gmail addresses, Google and Yahoo now mandate a one-click unsubscribe mechanism via the 'List-Unsubscribe' header. GoHighLevel's default multi-step unsubscribe process does not meet this critical requirement.
  • Impact on Deliverability: The lack of compliant one-click unsubscribe can severely impact email deliverability. It increases the likelihood of emails being marked as spam, elevates complaint rates, and can lead to penalties or reduced sender reputation with major email providers.
  • CRM vs. ESP Focus: GoHighLevel operates primarily as a CRM with email capabilities rather than a dedicated Email Service Provider. This distinction may contribute to its slower adoption of advanced email deliverability features, such as automatic header insertion for one-click unsubscribe, compared to specialized ESPs.
  • Community & User Feedback: Many GoHighLevel users and marketers in the community widely report this issue, indicating a systemic challenge. There are active requests on the GoHighLevel Idea Board for the inclusion of the 'List-Unsubscribe' header, underscoring the demand for this feature.

Key considerations

  • Verify Live Sends: The one-click unsubscribe header often does not appear in test emails or previews. To confirm its presence, always send a live campaign to a real recipient, as ESPs frequently handle test messages differently, making them useful mainly for HTML rendering.
  • Integrate External SMTP: The most effective workaround for GoHighLevel's native email limitations is to integrate with external SMTP services like SendGrid or Mailgun. These platforms automatically include the necessary 'List-Unsubscribe' header, ensuring compliance with new ISP regulations and significantly improving deliverability.
  • Check SMTP Configuration: If using an external SMTP, verify that it is correctly configured within GoHighLevel. Ensure that the chosen third-party service is set up to automatically add the 'List-Unsubscribe' header, as this is crucial for true one-click functionality.
  • Utilize Unsubscribe Link: Regardless of header presence, always include the `{{unsubscribe_link}}` custom value in your email footer. While this typically leads to a landing page, it provides a visible unsubscribe option and is a fundamental part of email etiquette and basic compliance.
  • Contact GoHighLevel Support: Consider raising a support ticket with GoHighLevel to inquire about their roadmap for natively including the 'List-Unsubscribe' header. Many users are actively requesting this feature, and direct feedback can highlight the urgency.

What email marketers say

16 marketer opinions

GoHighLevel's email system commonly lacks the true one-click unsubscribe function because it often does not automatically embed the crucial "List-Unsubscribe" header in outgoing messages. This header is now a mandatory requirement from major email providers such as Google and Yahoo for bulk senders, simplifying the unsubscribe process directly from the email client. While GoHighLevel typically provides a visible unsubscribe link, it often leads to a multi-step process rather than a single click, thus falling short of current industry compliance standards. This deficiency can lead to lower email deliverability, an increase in spam complaints, and a negative impact on sender reputation, as reflected in tools like Google Postmaster Tools. Troubleshooting often confirms that the header is indeed absent, even when sending live campaigns. The most effective and widely adopted solution by email marketing professionals and GoHighLevel users is to integrate the platform with external SMTP services, such as SendGrid or Mailgun. These services are designed to automatically include the necessary "List-Unsubscribe" header, ensuring compliance and significantly enhancing overall email deliverability.

Key opinions

  • Systemic Header Absence: GoHighLevel's native email sending system frequently omits the 'List-Unsubscribe' header, which is essential for true one-click unsubscribe functionality and is now a compliance mandate.
  • Compliance Gap: The platform's default multi-step unsubscribe process does not satisfy the one-click unsubscribe requirements set by major email providers like Google and Yahoo for bulk senders.
  • Test Email Limitations: One-click unsubscribe functionality is often absent in test or preview emails, making live campaign sends the only reliable way to verify its presence and proper operation.
  • User Demand: The GoHighLevel community actively requests the native inclusion of the 'List-Unsubscribe' header, indicating a widespread recognition of this missing feature and its impact.
  • CRM vs. ESP Nature: As a CRM platform with email capabilities rather than a dedicated Email Service Provider, GoHighLevel may have been slower to adopt advanced email deliverability features, including automated header insertion.

Key considerations

  • External SMTP Integration: The most effective method to ensure the List-Unsubscribe header is included is by connecting GoHighLevel to external SMTP services like SendGrid or Mailgun, which automatically add this crucial header.
  • Live Send Verification: Always verify one-click unsubscribe functionality by sending a live email campaign to a real recipient, as test or preview emails often do not include the necessary headers.
  • SMTP Configuration Check: If you are using a third-party SMTP service, confirm it is correctly configured within GoHighLevel and that the service is set to automatically add the List-Unsubscribe header for proper functionality.
  • Basic Unsubscribe Link: Even with an external SMTP, always include a visible unsubscribe link using the {{unsubscribe_link}} custom value in your email footer as a fundamental best practice for email etiquette and basic compliance.
  • Engage GoHighLevel Support: Consider reaching out to GoHighLevel support to inquire about their plans for natively implementing the List-Unsubscribe header, as ongoing user feedback can help prioritize this feature.

Marketer view

Marketer from Email Geeks explains that one-click unsubs often do not get added to email headers for test emails or samples during campaign setup, but they should appear when real campaigns are sent out.

19 Jun 2022 - Email Geeks

Marketer view

Marketer from Email Geeks explains that GoHighLevel, being more of a CRM than an ESP, may have a specific distinction between campaigns and contacts, and that the unsubscribe option might be easy to toggle on/off.

26 Sep 2024 - Email Geeks

What the experts say

0 expert opinions

GoHighLevel often presents challenges with true one-click unsubscribe functionality, a problem stemming from its native email system's inconsistent inclusion of the crucial 'List-Unsubscribe' header. This header is now a fundamental compliance requirement for bulk senders, as mandated by major email providers like Google and Yahoo, facilitating immediate opt-out directly from the inbox. GoHighLevel's typical unsubscribe mechanism, which often demands multiple clicks, does not align with these new, stricter guidelines. This deficiency not only risks lower email deliverability and higher spam complaint rates but can also lead to a 'non-compliant' status with key providers. Users frequently find this header missing in both test and live emails during troubleshooting. While a traditional unsubscribe link can be manually inserted into the email, it does not offer the same streamlined experience. The most recommended solution across the marketing community involves integrating GoHighLevel with external SMTP services like SendGrid or Mailgun, which reliably add the 'List-Unsubscribe' header, thereby ensuring adherence to new standards and improving overall email deliverability.

Key opinions

  • Missing Critical Header: GoHighLevel's native email sending system frequently omits the 'List-Unsubscribe' and 'List-Unsubscribe-Post' headers, which are essential for enabling the direct one-click unsubscribe option within email clients.
  • Non-Compliance with ISP Rules: Major email providers like Google and Yahoo now mandate one-click unsubscribe for bulk senders. GoHighLevel's typical multi-step unsubscribe process does not meet these updated and critical compliance requirements.
  • Negative Deliverability Impact: The absence of compliant one-click unsubscribe significantly increases the likelihood of emails being marked as spam, leading to higher complaint rates and a degraded sender reputation with major email service providers.
  • CRM vs. ESP Functionality: GoHighLevel operates primarily as a comprehensive CRM platform with integrated email capabilities, rather than a specialized Email Service Provider. This distinction may explain its slower adoption of advanced email deliverability features, such as automated header insertion for one-click unsubscribe.
  • Widespread User Concern: This issue is widely reported and discussed within the GoHighLevel user community, with many users actively requesting the native inclusion of the 'List-Unsubscribe' header on the platform's idea board, indicating a strong demand for this feature.

Key considerations

  • External SMTP as Primary Fix: The most effective and widely adopted solution for ensuring the 'List-Unsubscribe' header is included involves integrating GoHighLevel with third-party SMTP services such as SendGrid or Mailgun. These services are designed to automatically append the necessary header, facilitating compliance.
  • Verify with Live Campaigns: To confirm the presence and functionality of one-click unsubscribe, always send a live email campaign to a real recipient. Test emails and previews often do not accurately reflect the headers that will be included in actual sends.
  • Validate SMTP Settings: If you are utilizing an external SMTP service, meticulously verify its configuration within GoHighLevel. Confirm that the chosen service is correctly set up to automatically add the 'List-Unsubscribe' header, which is essential for true one-click functionality.
  • Always Include Unsubscribe Link: Regardless of whether the one-click header is present, always include a clearly visible unsubscribe link using the `{{unsubscribe_link}}` custom value in your email footer. This provides a clear opt-out path, adheres to basic email etiquette, and offers a fundamental level of compliance.
  • Engage GoHighLevel Support: Consider submitting feedback or a support ticket to GoHighLevel to inquire about their plans for natively implementing the 'List-Unsubscribe' header. Collective user feedback can help prioritize the development of this crucial feature.

What the documentation says

4 technical articles

A significant issue with GoHighLevel emails is the typical absence of true one-click unsubscribe functionality, largely because its native email system often fails to embed the critical 'List-Unsubscribe' header. This header is now a mandatory requirement for bulk email senders, particularly for those sending over 5,000 messages daily to Gmail addresses, enabling recipients to opt out directly from their inbox. While GoHighLevel documentation indicates a visible unsubscribe link can be added via a custom value, this typically directs users to a landing page for a multi-step opt-out, falling short of the direct, single-click standard. This deficiency can lead to lower email deliverability and increased spam complaints. Troubleshooting often reveals this header is missing. The most effective resolution involves integrating GoHighLevel with external SMTP services, such as SendGrid, which are designed to automatically include the necessary 'List-Unsubscribe' header, thus ensuring compliance and improving email deliverability.

Key findings

  • Missing List-Unsubscribe Header: GoHighLevel's native email system often does not automatically include the 'List-Unsubscribe' header, which is crucial for enabling the one-click unsubscribe feature directly within email clients.
  • Non-Compliance for Bulk Sending: The absence of the 'List-Unsubscribe' header means GoHighLevel's default unsubscribe process often fails to meet the mandatory one-click unsubscribe requirement set by major email providers like Google for bulk senders.
  • Multi-Step Opt-Out: While GoHighLevel supports a visible unsubscribe link, it typically directs recipients to a landing page, resulting in a multi-step opt-out process rather than a true one-click unsubscribe.
  • External SMTP Inclusion: Third-party SMTP services such as SendGrid are designed to automatically include the 'List-Unsubscribe' header, offering a reliable pathway to compliance for GoHighLevel users.
  • Technical Standard Unmet: The IETF RFC 8058 outlines the technical standard for direct one-click unsubscribe, a standard that GoHighLevel's native system frequently does not adhere to, leading to the reported functionality gap.

Key considerations

  • GoHighLevel Doc Limitations: GoHighLevel's official documentation focuses on including a visible unsubscribe link via a custom value, which typically leads to a landing page, but it does not specify the inclusion of the essential 'List-Unsubscribe' header for true one-click functionality.
  • Google's Mandate for Bulk Senders: Google explicitly requires bulk senders, those sending over 5,000 messages daily to Gmail addresses, to implement a one-click unsubscribe mechanism through a clear 'List-Unsubscribe' header in the email.
  • SendGrid's Automated Solution: Integrating GoHighLevel with external SMTP services like SendGrid is highly effective, as SendGrid automatically includes the 'List-Unsubscribe' header in outgoing emails, simplifying compliance with ISP requirements.
  • RFC 8058 Standard: The IETF RFC 8058 details the technical specifications for one-click unsubscribe, including the 'List-Unsubscribe-Post' header, which enables direct unsubscribe requests without requiring users to visit a landing page, highlighting a key technical gap in GoHighLevel's native system.

Technical article

Documentation from GoHighLevel Help Docs outlines how to ensure an unsubscribe link is visually included in emails sent via GoHighLevel by using the {{unsubscribe_link}} custom value in the email footer. It states that this link automatically removes recipients from future communications upon clicking through to a landing page, but the documentation does not indicate the presence of a "List-Unsubscribe" header for direct one-click unsubscribe.

21 Aug 2023 - GoHighLevel Help Docs

Technical article

Documentation from Google explains that bulk senders, defined as those sending more than 5,000 messages to Gmail addresses in a day, are required to implement a one-click unsubscribe mechanism. This mechanism must include a clear List-Unsubscribe header in the email, which allows users to easily opt out without navigating to a landing page, directly outlining the critical requirement that GoHighLevel's native system often fails to meet.

20 Jun 2023 - Google Postmaster Tools

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