GoHighLevel emails frequently lack true one-click unsubscribe functionality, primarily because their native sending system does not automatically include the essential 'List-Unsubscribe' header. This header is now a mandatory requirement for bulk senders by major email providers like Google and Yahoo, enabling recipients to opt out with a single click directly from their inbox without navigating to a landing page. GoHighLevel's default unsubscribe typically involves multiple clicks, falling short of these new compliance standards. This deficiency significantly impacts email deliverability, increases the risk of spam complaints, and can lead to a 'non-compliant' status in tools like Google Postmaster Tools. While a visible unsubscribe link can be added to the email footer, it doesn't provide the same seamless experience as a header-based one-click unsubscribe. Troubleshooting often reveals that the header is missing in test or preview emails and may only appear, if at all, in live campaign sends. The most widely recommended solution by email marketing experts and GoHighLevel users is to bypass GoHighLevel's native email system by integrating with external SMTP services, such as SendGrid or Mailgun, which automatically append the 'List-Unsubscribe' header, ensuring compliance and improving overall email deliverability.
16 marketer opinions
GoHighLevel's email system commonly lacks the true one-click unsubscribe function because it often does not automatically embed the crucial "List-Unsubscribe" header in outgoing messages. This header is now a mandatory requirement from major email providers such as Google and Yahoo for bulk senders, simplifying the unsubscribe process directly from the email client. While GoHighLevel typically provides a visible unsubscribe link, it often leads to a multi-step process rather than a single click, thus falling short of current industry compliance standards. This deficiency can lead to lower email deliverability, an increase in spam complaints, and a negative impact on sender reputation, as reflected in tools like Google Postmaster Tools. Troubleshooting often confirms that the header is indeed absent, even when sending live campaigns. The most effective and widely adopted solution by email marketing professionals and GoHighLevel users is to integrate the platform with external SMTP services, such as SendGrid or Mailgun. These services are designed to automatically include the necessary "List-Unsubscribe" header, ensuring compliance and significantly enhancing overall email deliverability.
Marketer view
Marketer from Email Geeks explains that one-click unsubs often do not get added to email headers for test emails or samples during campaign setup, but they should appear when real campaigns are sent out.
19 Jun 2022 - Email Geeks
Marketer view
Marketer from Email Geeks explains that GoHighLevel, being more of a CRM than an ESP, may have a specific distinction between campaigns and contacts, and that the unsubscribe option might be easy to toggle on/off.
26 Sep 2024 - Email Geeks
0 expert opinions
GoHighLevel often presents challenges with true one-click unsubscribe functionality, a problem stemming from its native email system's inconsistent inclusion of the crucial 'List-Unsubscribe' header. This header is now a fundamental compliance requirement for bulk senders, as mandated by major email providers like Google and Yahoo, facilitating immediate opt-out directly from the inbox. GoHighLevel's typical unsubscribe mechanism, which often demands multiple clicks, does not align with these new, stricter guidelines. This deficiency not only risks lower email deliverability and higher spam complaint rates but can also lead to a 'non-compliant' status with key providers. Users frequently find this header missing in both test and live emails during troubleshooting. While a traditional unsubscribe link can be manually inserted into the email, it does not offer the same streamlined experience. The most recommended solution across the marketing community involves integrating GoHighLevel with external SMTP services like SendGrid or Mailgun, which reliably add the 'List-Unsubscribe' header, thereby ensuring adherence to new standards and improving overall email deliverability.
4 technical articles
A significant issue with GoHighLevel emails is the typical absence of true one-click unsubscribe functionality, largely because its native email system often fails to embed the critical 'List-Unsubscribe' header. This header is now a mandatory requirement for bulk email senders, particularly for those sending over 5,000 messages daily to Gmail addresses, enabling recipients to opt out directly from their inbox. While GoHighLevel documentation indicates a visible unsubscribe link can be added via a custom value, this typically directs users to a landing page for a multi-step opt-out, falling short of the direct, single-click standard. This deficiency can lead to lower email deliverability and increased spam complaints. Troubleshooting often reveals this header is missing. The most effective resolution involves integrating GoHighLevel with external SMTP services, such as SendGrid, which are designed to automatically include the necessary 'List-Unsubscribe' header, thus ensuring compliance and improving email deliverability.
Technical article
Documentation from GoHighLevel Help Docs outlines how to ensure an unsubscribe link is visually included in emails sent via GoHighLevel by using the {{unsubscribe_link}} custom value in the email footer. It states that this link automatically removes recipients from future communications upon clicking through to a landing page, but the documentation does not indicate the presence of a "List-Unsubscribe" header for direct one-click unsubscribe.
21 Aug 2023 - GoHighLevel Help Docs
Technical article
Documentation from Google explains that bulk senders, defined as those sending more than 5,000 messages to Gmail addresses in a day, are required to implement a one-click unsubscribe mechanism. This mechanism must include a clear List-Unsubscribe header in the email, which allows users to easily opt out without navigating to a landing page, directly outlining the critical requirement that GoHighLevel's native system often fails to meet.
20 Jun 2023 - Google Postmaster Tools
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