Maaser operates as a professional IT consultancy in Germany, providing comprehensive email hosting and technical support to a growing client base. The team manages critical email infrastructure for multiple organizations, where reliability and security are paramount. Their expertise in email systems and proactive monitoring approach ensures clients maintain optimal deliverability and protection against emerging threats.
Challenges before Suped
Managing email infrastructure for multiple clients requires constant vigilance, but traditional monitoring approaches left critical gaps. The team was manually reviewing DMARC reports sporadically, a time-consuming process that often meant issues went undetected for weeks.
Without Suped, I evaluated the DMARC reports manually from time to time. It was difficult to maintain consistent oversight across all my clients' email systems.
Heiko Maaser, Director, Maaser
This reactive approach created several operational challenges. Email authentication issues could persist unnoticed, potentially affecting deliverability for their clients' business-critical communications. Without real-time visibility into blacklist status or authentication failures, problems often surfaced only when clients reported delivery issues.
As IT professionals managing multiple email domains, the team needed a solution that could provide comprehensive oversight without requiring constant manual intervention. The lack of automated monitoring and alerting meant they couldn't provide the proactive service their clients expected.
Why Maaser chose Suped
As experienced IT professionals, the team needed a monitoring solution that could deliver enterprise-grade visibility without enterprise-level complexity. Suped's comprehensive approach to email security and deliverability monitoring aligned perfectly with their professional standards.
Automated DMARC monitoring
Real-time analysis and reporting that eliminates manual review processes
Blacklist monitoring with notifications
Proactive alerts for blacklist status changes across all major providers
Clear, actionable insights
Professional-grade dashboards that make complex data immediately understandable
Multi-domain management
Centralized monitoring for all client domains from a single platform
Now with Suped it is totally simple and super clear. You can see problems at a glance. Ingenious.
Heiko Maaser, Director, Maaser
Implementation and results
Implementation was seamless for the experienced IT professionals at Maaser. The transition from manual DMARC report analysis to automated monitoring immediately freed up valuable time while providing unprecedented visibility into email security across all managed domains.
The transformation was immediate and significant. What previously required hours of manual analysis could now be assessed at a glance through Suped's intuitive dashboard. This efficiency gain allowed the team to provide more proactive service to their clients while reducing the time spent on routine monitoring.
Professional-grade blacklist monitoring
The blacklist monitoring tool with automated notifications became one of the most valuable features. This proactive alerting system ensures any deliverability threats are identified and addressed immediately, maintaining the high service standards their clients expect.
The clarity and simplicity of Suped's interface made it possible to quickly assess the health of multiple email domains, enabling faster response times and more confident client communications about email security status.
Streamlined monitoring workflow
Eliminated manual DMARC report analysis, saving hours of work while improving accuracy and consistency
Proactive issue detection
Real-time alerts for blacklist status and authentication issues enable immediate response before client impact
Enhanced client confidence
Professional monitoring capabilities demonstrate technical expertise and commitment to maintaining optimal email infrastructure
And one of the main benefits is also the blacklist monitoring tool with the notifications about it! That's really great!
Heiko Maaser, Director, Maaser
For IT consulting firms like Maaser who manage critical infrastructure for multiple clients, Suped provides the comprehensive monitoring and alerting capabilities essential for maintaining professional service standards. The platform's combination of automated analysis, clear reporting, and proactive notifications ensures optimal email deliverability while minimizing manual oversight requirements.
