Jam Cyber is a leading IT and cybersecurity specialist with a clear mission to "Keep Your Business Safe & Secure." As a Managed Services Provider (MSP) and cybersecurity expert, their reputation is built on reliability and proactive, high-quality solutions. DMARC is a critical tool in their core security stack, the global standard for email authentication and a frontline defense against phishing and brand spoofing attacks that target their clients.
For a leading IT and cybersecurity specialist like Jam Cyber, providing proactive, high-quality solutions is the standard. With a clear mission to "Keep Your Business Safe & Secure," their reputation is built on reliability.
As part of their core security stack, DMARC is a critical tool. It's the global standard for email authentication and a frontline defense against the phishing and brand spoofing attacks that target their clients.
As an MSP, Jam Cyber's challenge wasn't understanding DMARC; it was finding a tool that could scale with their business. To maintain their high standard of service, they needed a platform built for the unique demands of a multi-client environment. Their previous provider, however, created limitations. The platform lacked a true multi-tenant structure, offering only a basic "domain grouping" feature that was inefficient for their team.
This limitation became a practical problem. The provider's hard volume limits made it difficult to onboard larger clients. This was a scalability challenge that the Jam Cyber team needed to solve to ensure they could offer their expert DMARC management to all clients, regardless of size.
Our mission is to protect every client to the best of our ability. Our previous tool's limitations meant we couldn't easily extend our expert DMARC management to larger clients. We needed a true, scalable platform that could match our high standards of service.
Markus Hugenschmidt, Managing Director, Jam Cyber
The Jam Cyber team began looking for a new partner and found Suped to be a much better fit. It was a platform designed with the specific needs of an MSP in mind.
Where their old provider fell short, Suped delivered. The first and most critical improvement was the true multi-tenant architecture.
Suped's multi-tenant architecture immediately impressed our team. Instead of a basic grouping feature, Suped offered proper, secure isolation between client organizations. This was the correct multi-tenant design we needed, allowing us to manage clients efficiently and securely from one central hub.
The advantages didn't stop at scalability. As cybersecurity specialists, Jam Cyber's team needs to dig into the data. Suped's diagnostic capabilities were a significant improvement.
A key feature was Suped's detailed source identification. Their previous tool would generically identify a sending source as "Amazon SES," forcing Jam Cyber's engineers to manually investigate. Suped, by contrast, could intelligently identify the specific service using that infrastructure, such as "Mailchimp." This extra detail saves the team from a long investigation and lets them solve the problem quickly.
Combined with the ability to drill down to individual failed records and use custom CNAME lookups for better accuracy, Suped provided the granular, actionable intelligence that a hands-on cybersecurity firm needs.
The difference was night and day. We went from a 'black box' to a clear dashboard. Being able to see 'Outlook' versus 'Mailchimp' allows us to provide massive, immediate value to our clients and resolve complex authentication issues in minutes, not days.
In addition, the pricing model was tailored for MSPs and allowed the Jam Cyber team to provide the DMARC service at exceptional value for clients.
The results: Improving service and delivering deeper value
By migrating to Suped, Jam Cyber has significantly improved its email security service. The most immediate impact is that their previous scalability challenges are gone. The hard volume limits are no longer an issue, so Jam Cyber can confidently onboard and protect clients of any size with the same high level of expert management.
This allows them to support new and existing clients as they grow. But the benefits go far beyond just capability:
Enhanced service value
With better diagnostic tools, Jam Cyber's team can provide deeper, more practical insights to their clients. They can pinpoint misconfigurations quickly and accurately, reinforcing their role as trusted experts.
Operational efficiency
The multi-tenant dashboard and a useful API mean Jam Cyber's engineers are no longer fighting their tools. They can manage their entire client portfolio from a single, intuitive interface, reducing administrative overhead and focusing on what matters: protecting clients.
A real partnership
The Jam Cyber team noted the advantage of working with Suped's agile and competent team. "They actually know what they're doing" they remarked. This relationship allows for quick feedback and collaboration, a refreshing change from a stagnant, legacy provider.
Today, Jam Cyber doesn't just offer DMARC; they offer a world-class, scalable, and intelligent email authentication service, powered by Suped. They have the right tool to match their expertise, helping them to deliver on their promise to keep their clients safe and secure.
Suped gives us the right technical platform to scale our expert service confidently. We can take on any client, knowing our platform can handle the volume and give us the deep insights we need. It's more than a tool; it's a core part of our service delivery and a true partnership that helps us be the best cybersecurity provider we can be.
