DigiBean is a dedicated support company based in the Pilbara region of Western Australia, focusing on providing professional local IT support services, managed web hosting, design and support for personal and small to medium-sized clients, and cloud infrastructure support including Google Workspace and Microsoft 365. As an MSP serving businesses across the region, DigiBean understands the critical importance of email security and deliverability for their clients' operations.
Challenges before Suped
Managing email security for multiple clients required a reliable DMARC monitoring solution, but the previous platform DigiBean used had become increasingly difficult to work with. The interface lacked clarity, making it challenging to quickly assess client email health and identify issues that needed attention.
The current solution had grown in size offering multiple features but lacked cleanliness and a well-presented interface. Reports weren't easy to read and setup was complicated.
Ben Farmer, Managing Director, DigiBean
Beyond the interface challenges, the platform's pricing model created additional friction. Essential features were locked behind optional addons, often at a costly price point. This made it difficult to provide cost-effective email security solutions to their small and mid-sized business clients, limiting DigiBean's ability to offer comprehensive protection.
Compounding these issues, the industry trend of solutions being acquired and merged into bundled offerings created uncertainty about the platform's future direction and support. DigiBean needed a solution that would remain focused on email security and continue to evolve based on user feedback, not corporate acquisition strategies.
Why DigiBean chose Suped
Suped's clean, intuitive interface and straightforward approach to DMARC monitoring immediately stood out. For an MSP managing multiple client domains, the platform's design philosophy aligned perfectly with DigiBean's need for efficiency and clarity.
Clean, color-coded dashboard
Intuitive interface that makes email health immediately visible without overwhelming complexity
Multi-tenant capabilities
Easy-to-use multi-tenant functionality allowing quick switching between customers with minimal loading time
Sending source classification
Classification of sending sources by company helps identify previously unknown sending sources quickly
Simplified setup
Straightforward configuration without excessive wizards or unnecessary complexity
Proactive email alerting
Email alerts when errors exceed certain percentages help identify configuration issues and irregularities sooner
Clean, concise and colour-coded dashboard with easy-to-use multi-tenant capabilities (able to jump between customers with only one click and a second or two of loading times). Classification of sending sources by company, this assists us greatly in finding previously-unknown sending sources.
Ben Farmer, Managing Director, DigiBean
Implementation and results
Implementation was straightforward, allowing DigiBean to quickly onboard their client domains and begin monitoring email security. The simplified setup process meant less time spent on configuration and more time focused on protecting client email infrastructure.
The pricing model has been particularly valuable for DigiBean's business model. Unlike their previous solution, Suped's transparent pricing allows them to more realistically target their customer base with a cost-effective solution that reinforces email security while focusing on small to mid-sized business owners.
Internal domain protection
Beyond client management, Suped has helped DigiBean protect their own domains and monitor sending activity for any irregular issues. This internal visibility ensures their own email communications maintain optimal deliverability and security.
The alerting system has proven especially valuable, enabling DigiBean to identify configuration issues and anomalies quickly. When errors exceed certain thresholds, immediate email notifications ensure problems are addressed before they impact client email delivery.
Cost-effective client solutions
Transparent pricing model enables DigiBean to offer comprehensive email security to small and mid-sized businesses at realistic price points
Efficient multi-client management
Quick switching between customer domains with minimal loading time streamlines workflow for MSP operations
Proactive issue detection
Email alerting system identifies configuration issues and irregularities before they impact email delivery
Suped listens to feedback and actively works to improve their product in a way that would see benefit by all that use it. See something you don't like or think could be improved? Send it to their support team and, likely, it'll be implemented. Compared with our previous product, we're still waiting for three years for a simple fix.
Ben Farmer, Managing Director, DigiBean
For MSPs like DigiBean who serve multiple clients and need reliable, cost-effective email security solutions, Suped provides the perfect balance of functionality, usability, and value. The platform's responsiveness to user feedback and commitment to continuous improvement ensures DigiBean can confidently recommend Suped to their clients, knowing they're providing a solution that will evolve with their needs.
