Support
Valimail consistently receives high marks for its customer support. Our interactions confirm that their team is responsive, knowledgeable, and proactive, especially during the crucial onboarding phase. They often provide hands-on assistance with DNS configurations and DMARC policy adjustments, which is invaluable.
Beyond initial setup, Valimail offers various support tiers, including dedicated account managers for higher plans. This ensures that ongoing questions and more complex challenges are addressed efficiently. While a knowledge base is available, the personalized human touch is where Valimail truly shines, making complex issues feel manageable.
Based on the available information, DMARC SaaS likely provides standard support channels such as documentation and perhaps email support. Given its focus on simplicity, the need for extensive, personalized support might be less frequent for typical users performing basic DMARC monitoring.
For users opting for their Partner Managed DMARC model, we'd expect a more hands-on approach, as partners would likely be guiding their clients. However, without specific details on support channels or service level agreements, it's difficult to offer a deep dive into the specifics of their support experience for direct customers.